Disgraceful Customer Service, Order Never Delivered and No Refund!
DO NOT ORDER FROM THIS COMPANY!
On September 2, I ordered a blouse from Hudson and paid for it in full. Almost two months have now passed, and I have STILL not received my order, my money back, or any kind of solution.
I have done absolutely everything possible to resolve this matter reasonably.
On September 9, I was told that my order had been processed and that I should wait another 3–5 business days. On September 14, I received exactly the same excuse. On September 22, they suddenly admitted that the tracking information showed no results whatsoever. They promised to provide an update within 24 hours. Unsurprisingly, that never happened.
On September 23, I requested a refund. On September 25, I was told that my case would be escalated to another department.
Since then, COMPLETE RADIO SILENCE.
My emails on September 29 and October 1 were completely ignored. Even my formal legal notice and written cancellation on October 13, in which I explicitly demanded my money back, have received absolutely no response.
Today is October 27. The statutory refund deadline expires today, and Hudson has once again failed to respond or take any action.
What kind of company takes customers' money, fails to deliver their purchases, and then simply ignores every request for a refund?
Shipping problems can happen. Orders can get lost. But the way Hudson has handled this situation is absolutely disgraceful. No accountability, broken promises, endless delays, and eventually completely ignoring the customer.
I feel completely abandoned as a customer and have lost all trust in this company.
I am now being forced to consider legal action just to recover my own money.
My advice: STAY AWAY FROM THIS COMPANY! Save yourself the frustration, the endless emails, and the risk of spending months chasing both your order and your money.
An absolutely appalling experience. If I could give ZERO stars, I would.