HSL Chairs - Thurrock Omdömen 

Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you walk in the store to look around a member of staff will approach to ask if you need assistance and then leave you to wander around, no pressure or ghosting your every move. After eventually deciding on my chairs I've walked away feeling happy and confident of my choice.
Thank you Brooklyn & Sam for your help and patience.

Was looking for a recliner to make dads last few months comfortable.
We were welcomed as soon as we went in but with not pressure or insistence ( I hate it when salespeople continuosly pester you, these guys didnt ).
The chap who dealt with us ( may have been Jack ?) was really knowledgable and extremely helpful.
The chair was delivered in 4 days.
Absolutely excellent service all round, I thouroughly recommend these guys, from start to finish exemplary.

Was greeted by Sam and Brooklyn. Fantastic team. Went through everything with me thoroughly. Tea and water provided. Ended up buying a chair. Lakeside Thurrock store 5 star service.

Special thanks to Brooklyn in Lakeside branch, he gave us great service. Really took care of us, spent a lot of time with us. No pressure to buy or upsale. Would recommend. Looking forward to receiving our chair in a few weeks. Thanks again!

I took my disabled brother to find a rise and recliner for his specific needs. We had a very nice welcome by a young man from Leeds, asking what we were looking for, was it a specific item. He showed us all options and sizes of chairs available to suit my brothers needs,all sorts of extras under no pressure only to what he needed for him.
He was very kind and considerate in every way,when made our experience very pleasant

We met Sami in the Lakeside store and he was really lovely and helpful. Found our perfect sofa and cannot wait to take delivery!

I cannot fault the level of service provided by Lisa at the Lakeside Thurrock store. When I was unsure as to what colour to go for Lisa was more than helpful in assisting, enabling me to make the right choice.
The delivery process also went smoothly keeping me informed of timings.
Would definitely recommend.

Brooklyn was absolutely amazing. I initially visited to look at buying a sofa bed and returned two or three times with friends, speaking to different members of staff. Every time I visited, Brooklyn checked in with me and was consistently friendly, helpful and attentive.

I eventually returned with a friend, who bought the sofa bed on the spot. I cannot say enough about how brilliant Brooklyn’s service was. I really hope he receives the recognition and commission for the sale because he genuinely earned it. As someone who runs a business, I know great customer service when I see it. Brooklyn is a real credit to the company.

Brooklyn was great

We visited Thurrock/ Lakeside store. What a perfect and professional service from Sami. Straight forward, 10/10!!!!!!!!
Thank you so much!!!!!
We couldn’t ask for more ☺️

In browsing mode so popped into HSL Lakeside to look at sofas. Was pleasantly greeted by Kamile who showed me a few options for consideration. She was helpful and knowledgeable, taking time to ensure I received the right information to help me make an informed decision going forward. Thanks

Really helpful and informative staff above and beyond. Beautiful show room full of quality furniture which gave us the confidence to place an immediate order

Great customer service. I’ll return again

Professional and friendly service with respect given to my elderly relatives who were making the purchase. No pressure to buy was exerted and they were given all the time they needed to decide. Hence they made 2 purchases of which they are very pleased

The staff were very helpful and knowledgeable about what I needed and very friendly they really couldn't do enough for me
I would highly recommend going to them for any special needs you may have

Went into the new branch at Thurrock with my mum who needed a new riser recliner chair. Julie and Lisa were very helpful and friendly and nothing was too much trouble. They let my mum try out several chairs and they made her feel at ease. They didn’t rush her and it was a very pleasant experience.

My daughter & I were welcomed by Julie & Laura.
We were offered a cup of coffee and biscuits which I found relaxing. I have specific health needs but nothing was too much trouble for them to find a suitable recliner chair for me. I tried three chairs before finding the most suitable one.
We spent two hours in the store with no pressure to buy. So a good experience all round.
I now look forward to delivery of the chair.

Really high quality services. Thank you lots Kamile

We were incredible pleased with Kamile’s help. She was really sweet, patient and polite with us.