The sales assistant Julie was brilliant, she took her time with us trying out many styles of furniture to get the right fit, she made sure we got exactly what we needed
Plats
Byt plats196 Liverpool Road, ST5 9ED Newcastle-under-Lyme, GB
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Det här tycker kunderna
Ordered a new suite. Attended to by John in store. Advised us on what best suited our needs and budget but he was in no way doing the "hard sell". Very unobtrusively helpfull and able to answer an... Se mer
The chair arrived quicker than we expected. Alex and Dean were very helpful. Alex explained the controls very well. Very good service and good quality furniture. Highly recommended.
Informed of early visit and contacted re time of delivery. Very helpful and kind delivery man Alex Shane. Chair placed in situ and extra arm covers put in place. Necessary paper work left.
Företagsinformation
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Om HSL Chairs - Newcastle-under-Lyme
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Kontaktuppgifter
196 Liverpool Road, ST5 9ED, Newcastle-under-Lyme, Storbritannien
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered a new suite.
Ordered a new suite.
Attended to by John in store. Advised us on what best suited our needs and budget but he was in no way doing the "hard sell". Very unobtrusively helpfull and able to answer any questions that we had.
If the service for the rest of our purchase is this good, we'll be very happy indeed!
The sales assistant Julie was…
The sales assistant Julie was brilliant, she took her time with us trying out many styles of furniture to get the right fit, she made sure we got exactly what we needed
The care and attention from the sales…
The care and attention from the sales assistant, Tyra.
The chair arrived quicker than we…
The chair arrived quicker than we expected. Alex and Dean were very helpful. Alex explained the controls very well. Very good service and good quality furniture. Highly recommended.
Excellent the most comfortable chair I…
Excellent the most comfortable chair I gave ever sat in . Super petite . I'm 5 ft . Excellent service . Numan and Thomas were excellent very helpful . Advised me where to find the fire safety code on an old chair .
Very good service
Excellent service and delivery
Delivery Team Alex- Shane
Sales lady very good
Excellent
All help was given and appreciated. Smooth and easy deal. Jackie was excellent.
John was very helpful and spent a long…
John was very helpful and spent a long time explaining the different aspects and benefits of the chairs.
It would be easier to give an overall opinion once my chair has been delivered and used for a while too. I am hoping to get long term health benefits from it.
Thank you
Informed of early visit and contacted…
Informed of early visit and contacted re time of delivery. Very helpful and kind delivery man Alex Shane. Chair placed in situ and extra arm covers put in place. Necessary paper work left.
David was very helpful in a very kind
David was very helpful in a very kind, caring, knowledgeable and professional way without being pushy (he was very patient).
New Chairs replacement
We walked into the shop and were met by a Shop Assistant. She was very helpful and assisted us in choosing the right chairs for us. Well done
Excellent knowledge
Excellent knowledge and fabulous service from John at HSL Newcastle under Lyme especially when looking for a rise and recliner for my disabled son.
Excellent service from Dawn who was…
Excellent service from Dawn who was very friendly and knowledgeable about all products.
Ethan was very kind and attentive.
Ethan was very kind and attentive.
Dawn at the Newcastle under Lyme branch…
Dawn at the Newcastle under Lyme branch was extremely friendly and helpful. Explained all aspects of the service that is provided. We could not have been in better hands.
Very good customer experience when…
Very good customer experience when choosing and buying recliner chairs from HSL .visited the showroom in Newcastle staffs twice before purchasing.Given good advice, plenty of time to ask questions and try all the options before we decided.No pressure really to buy .
Upon delivery recently of our new Burrows recliner chairs the white glove delivery service was very good.we were kept informed of delivery times and Numan and Karl were most helpful in moving existing furniture around and placing the nee chairs in situ.
So far very pleased with HSL and thr new recliner chairs and would recommend .
5* service and products
Lovely staff who couldn’t have been more helpful, their knowledge of the products was excellent and made the purchasing of the right chair easy and relaxing. The choice of fabrics, design and price were very good, so all in all no problem in giving them a very well deserved 5*.
Arrived
Arrived with my Sister who wanted to buy a chair and my daughter and 4 year old Grandson .As I entered I absolutely fell in love with a sofa and cuddle chair.The Staff were amazing very helpful and very friendly without the hard sell needless to say my sister purchased a great chair and l who had no intention of buying anything just had to order the sofa and chair All together a wonderful experience and my sister and I would highly recommend A special mention to Julie and Dawn who were exceptional sorting my order Thankyou
The staff were excellent
The staff were excellent, friendly and very informative. We were offered tea and coffee, we weren't rushed to make any decisions and allowed to try all the different types of furniture.
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