We had a home visit from HSL so my uncle could see and try out a new chair, and we couldn’t have been more pleased with the experience. The team were incredibly friendly, helpful and patient, taki... Se mer
Plats
Byt plats33 Bradford Road, WF13 2DU Dewsbury, GB
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Det här tycker kunderna
Great.Choice,service,assistance all rolled into one to make everything so easy.There was also the bonus of the lovely Diane who was so patient and helpful in a way not so often experienced these days.... Se mer
I was made very welcome by the two members of staff at the Dewsbury branch. I enquired about the Stressless range of reclining chairs and Debra patiently explained the models available, the types of l... Se mer
Excellent service from Debs at the Dewsbury store. She took time to make sure my mum got the right chair for her. She was knowledgeable, professional, friendly and very patient. She wasn’t pushy and... Se mer
Företagsinformation
- Möbelaffär
- Leverantör av handikapphjälpmedel
- Möbeltillverkare
- Leverantör av hjälpmedel för personer med funktionsnedsättning
Om HSL Chairs - Dewsbury
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktuppgifter
33 Bradford Road, WF13 2DU, Dewsbury, Storbritannien
4,9
Utmärkt
186 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Carl F & Lee R were so polite and…
Carl F & Lee R were so polite and lovely would highly recommend x
3 november 2025
Omdöme utan inbjudan
All the ladies were patient and…
All the ladies were patient and attentive to my needs No pressure to decide on what was required
1 november 2025
Omdöme utan inbjudan
Debra , and your colleagues, thankyou
Debra from HSL Dewsbury spent time explaining the different types of Riser Recliner chairs and the importance of a correct posture. We purchased two R/R chairs and a three seater sofa, complete with arm covers . The delivery time was as quoted and the delivery men very polite and respectful . The chairs fit perfectly, all in all well done and thankyou
Diane
10 september 2025
Omdöme utan inbjudan
HSL to be recommended!
The staff at the shop through to the delivery men (Damion and Dan G) could not have been more helpful. I was expecting delivery of the chair for Christmas, instead it arrived at the end of October - I couldn’t have been more delighted. Thank you HSL.
30 oktober 2025
Omdöme utan inbjudan
New suiteThe 2 ladies in the showroom was very…
The 2 ladies in the showroom was very nice and informative. Very helpful and did not pressurise us.
19 oktober 2025
Omdöme utan inbjudan
From having a home visit to delivery…
From having a home visit to delivery today can't praise Diane the home visit team who was so easy to speak to about my needs right down to Ian and Paul the delivery men who set the furniture up and explained everything before leaving
9 oktober 2025
Omdöme utan inbjudan
From first contact with HSL on the…
From first contact with HSL on the phone,to home visit to delivery of my new chair today,everything has gone smoothly with all staff concerned being friendly,helpful and efficient throughout and I had no qualms about them coming into my home.
26 augusti 2025
Omdöme utan inbjudan
1st class treatment.
1st class treatment when selecting our chairs two excellent visits to showroom. Our chairs were delivered yesterday with very good service and patient explanations on the use of controls. Highly recommend HSL.
21 augusti 2025
Omdöme utan inbjudan
Debbie and Billy
Debbie and Billy
Were so nice with my mum. Very kind and helpful . They are a credit to HSL . We would highly recommend this company and especially Debbie and Billy
3 oktober 2025
Omdöme utan inbjudan
My new chairs were delivered on time…
My new chairs were delivered on time this morning. Both Ian and Paul were courteous and helpful and lost no time in assembling the chairs and placing them where I wanted them. I am really pleased with the chairs they are so comfortable. Overall a very good experience.
30 september 2025
Omdöme utan inbjudan
Great experience 😃
Great experience 😃 thanks Sarah at Hsl Dewsbury and Craig and Ebenezer this morning for a great delivery experience. We are delighted with our purchase 😃
22 september 2025
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Shocking service and bordering on…
Shocking service and bordering on incompetent. I ordered 2m of fabric and was quoted different prices each time I spoke to a member of staff. When I made my order they charged me for the fabric but didn't put my order through. When I phoned them a month later to enquire about the delivery of my fabric they clearly hadn't put the order through. When it eventually arrived they sent the wrong fabric and incorrect quantity. I can't believe how poor the service has been and how complicated it has been to order a couple of metres of fabric.
18 september 2025
Omdöme utan inbjudan
Svar från HSL Chairs - Dewsbury
UPDATE 22nd October
I wanted to personally reach out as Head of Customer Care regarding the issues you recently experienced. I am truly sorry for the inconvenience and disappointment this has caused — it’s certainly not the standard we aim to deliver.
I hope that the matter has now been fully resolved to your satisfaction. Your feedback has been shared directly with our teams to ensure we continue improving both our service and product quality.
Thank you again for your patience and understanding throughout this process. If there is anything further I can do to assist, please do not hesitate to contact me personally.
Regards
Sharon Sanderson
Head of Customer Care
HSL Chairs
Good evening Vicki,
Thank you for your review, im sorry to hear of the failings that have occurred, this is far from the service we pride ourselves on here at HSL. Please allow me the opportunity to look in to this further, would you kindly email me your order details and I will make contact with you on my return to the office tomorrow to discuss further.
Kind regards
Lauren Elliott
Customer Care Manager
Lauren.elliott@hslchairs.com
Excellent Service
Excellent personal service from the initial home visit by consultant Deborah and Billy who brought sample chairs and fabrics to efficient delivery of high quality goods today by Damion and Carl.
HSL provided friendly communication during the whole process.
18 september 2025
Omdöme utan inbjudan
From the moment we arrived at HSl…
From the moment we arrived at HSl Dewsbury Debs & Lynn were very welcoming. They were stood at the door with umbrellas and helped my elderly Dad keep out of the rain. We were all then offered hot drinks and biscuits. Both were extremely knowledgeable and took their time to explain which chair would be best for Dads needs. No pressure selling, just excellent friendly customer service. Would highly recommend.
7 september 2025
Omdöme utan inbjudan
Chair
I have just had delivered my chair that I ordered from HSL and was very pleased with Carl and Paul who were very friendly and as it has 3 motors they explained fully how to operate it with the remote. Excellent product, sales assistant and safely delivered. Thank you.
1 september 2025
Omdöme utan inbjudan
Spot On
Went to the HSL showroom in Dewsbury today (3rd September) and ended up finding exactly what we were looking for and ordered a recliner and fixed arm chair. We were expertly looked after by Diane. Not rushed at all, excellent explanation of all the various options to ensure we got exactly what we needed. Overall a very positive experience. Looking forward to our new chairs arriving😀
3 september 2025
Omdöme utan inbjudan
Brilliant service from start to…
Brilliant service from start to finish. Very helpful & polite customer services . Delivery team Alex & Tom were perfect nothing too much trouble .Company to be recommended
1 september 2025
Omdöme utan inbjudan
Excellent demonstration skills and very…
Excellent demonstration skills and very helpful and patience of saints with my elderly father
20 augusti 2025
Omdöme utan inbjudan
Hsl delivery
Paul and Ian came and introduced themselves and asked where the furniture was going. I told them where to put the sofa and chair and they did exactly as was asked. It was really a good experience as I had other furniture to put back.
11 augusti 2025
Omdöme utan inbjudan
Delivery of chairs
Our chairs were delivered today by Lee G & Lee K who were very helpful and pleasant,and gave regular updates on time of delivery.Thanks again HSL.
2 augusti 2025
Omdöme utan inbjudan
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