Staff were helpful,knowlegable and patient as I have reduced mobilitu.There was no pressure to buy and I had plenty of time to make my choice.I was able to try different chairs in a wide range of desi... Se mer
Plats
Byt platsUnit 3, The Design Quarter, Colchester Avenue, CF23 9XE Cardiff, GB
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Det här tycker kunderna
We visited the Cardiff store and Jade was so helpful. She is very knowledgeable about the products and gave us excellent advice. We were there for 2 hours and with Jade's help chose our new furniture... Se mer
Just had a home demonstration from HSL Cardiff showroom for my elderly mother with James and Neil,both were very helpful and knowledgeable.My mother was more than happy with the choice, James was very... Se mer
The service we received from the showroom through to the delivery team was brilliant. In showroom went through different chairs to find the right one, and then plenty of fabric designs to choose from... Se mer
Företagsinformation
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Om HSL Chairs - Cardiff
Skrivet av företaget
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrivet av företaget
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktuppgifter
Unit 3, The Design Quarter, Colchester Avenue, CF23 9XE, Cardiff, Storbritannien
4,8
Utmärkt
46 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We visited the Cardiff store and Jade…
We visited the Cardiff store and Jade was so helpful. She is very knowledgeable about the products and gave us excellent advice. We were there for 2 hours and with Jade's help chose our new furniture 🙂
30 september 2026
Omdöme utan inbjudan
All very relaxed but professional
All very relaxed but professional.
Staff Fully understood our needs.
Speed of response.
Delivery on time and installation quick with full instructions
11 september 2026
Staff were helpful,knowlegable and…
Staff were helpful,knowlegable and patient as I have reduced mobilitu.There was no pressure to buy and I had plenty of time to make my choice.I was able to try different chairs in a wide range of designs and fabrics.The only negative I have is the £75 delivery charge which I feel is excessive when spending a lot of money on a chair
9 september 2026
Home demonstration
Just had a home demonstration from HSL Cardiff showroom for my elderly mother with James and Neil,both were very helpful and knowledgeable.My mother was more than happy with the choice, James was very knowledgeable and told us everything about the materials and fabrics, great service would highly recommend.
22 september 2026
Omdöme utan inbjudan
The service my mum had at both the shop…
The service my mum had at both the shop and delivery was outstanding,it couldn’t have been better .
8 september 2026
Looking forward to seeing our chair and…
Looking forward to seeing our chair and 2 seater when they arrive. Rob in the Cardiff branch was brilliant. He was full of knowledge very friendly. Showed us every pattern and colour. So many to choose from. I would give Rob 5 stars.
31 augusti 2026
RayB
I was impressed with the time and care taken by your consultant Jade during my visit. Nothing was too much trouble and my needs were fully assessed to find the chair best suited for my needs. An excellent experience including the tea!
I can't wait for my new chair to arrive.
26 augusti 2026
Great service at the Cardiff showroom…
Great service at the Cardiff showroom with very helpful knowledgable sales manager - now awaiting delivery
19 augusti 2026
Excellent service
Excellent manner of your representative; measured, unhurried, friendly and explained everything clearly. Also the fact that our old (and very heavy) can be removed by people you have used already is very helpful.
20 augusti 2026
Jade,our friendly but not pushy representative
Jade, the sales assistant was very patient as at the age of 89 years I really needed a chair that was comfortable as I have arthritis from the neck down and needed a lot of support. It took an hour of sitting in different chairs until I made my decision. We were offered a coffee and biscuits, thankfully received. Evelyn Harris.
27 augusti 2026
Omdöme utan inbjudan
The service we received from the…
The service we received from the showroom through to the delivery team was brilliant. In showroom went through different chairs to find the right one, and then plenty of fabric designs to choose from and was pleased just short of 4 weeks that chair was going to be delivered. The two guys were brilliant and went through the remote control options etc. So overall we are very impressed with the service from start to finish.
27 juli 2026
Good service
Good service. Pleasant staff.
Bit of an error on the sofa order but quickly rectified and a refund given
8 augusti 2026
We recently visited the Cardiff branch…
We recently visited the Cardiff branch to purchase some Ercol furniture for a new home office project and had a great experience. James and the team were friendly, welcoming and really helpful, taking the time to talk us through the different options without any sales pressure.
Their advice made choosing the right furniture easy, and the whole experience was relaxed, professional and genuinely enjoyable. Thank you to James and the team for such excellent service, we’d happily recommend the Cardiff branch to anyone looking for quality furniture.
4 augusti 2026
Omdöme utan inbjudan
Excellent service from beginning to end
From the minute we went to the Cardiff store to the delivery of our furniture the service has been excellent. Jade at the store was really knowledgable and helpful explaining the variety and design of chairs to suit individual people and explaining the whole process from order to delivery. Head office kept us informed at every stage and the delivery service was excellent
13 maj 2026
Proof that you get what you pay for.
The staff in Cardiff were really helpful and we had a good chance to try out their chairs before deciding which ones to go for.
The furniture is so much more comfortable than the chairs you see advertised on permanent sale on the telly. It is a good deal more expensive but so much easier on tired old backs and they have a really extensive range of fabrics to cover the furniture with.
We did have to wait about 8 weeks for delivery as they are made to order but the guys who brought them couldn't have been more helpful, they even heaved the huge old sofa out of the house for me.
All round great service that pretty well justifies the premium price.
24 februari 2026
Excellent store with fabulous staff
I took my elderly parents to the Cardiff store last week. On arriving, we were warmly greeted by the staff & made to feel relaxed & welcomed.
Alan asked us what our requirements were & then explained all the options available. James provided us with teas, coffees & water whilst we looked at the chairs available. Alan was very patient with my parents & treated them with respect & dignity. They tried a few different chairs & Alan was ensuring the chairs were the right size & fit for them both.
Alan & James are a credit to HSL & really made our visit both a productive & enjoyable experience. We were there for nearly two hours & at no time did we feel rushed or pressured. I’d highly recommend this store.
26 juni 2026
Omdöme utan inbjudan
Very knowledgeable salesperson,also…
Very knowledgeable salesperson,also friendly and welcoming
1 juni 2026
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