HPL Motors Omdömen 

I had a really positive experience at HPL, the whole process was so quick and smooth from start to finish, with me viewing the car on a Sunday and collecting it the following Friday.

Will and Dave MC were really friendly, helpful and welcoming, which made the experience even better. They both made me feel really comfortable and were happy to help with anything I needed, nothing was too much hassle and the process felt really relaxed.

Will even ensured the car had some petrol and a big bow on when I collected it, which was brilliant service and really made me feel like a valued customer.

I’m really happy with the service I received and would definitely recommend HPL Motors to anyone looking to buy a car. Thanks again Dave MC and Will!

Called into Hpl Barnsley branch last Tuesday to browse around stock I was greeted by a young man named Eduard no pressure sale tactics spotted a Mazda cx5 asked for a test drive no problem
Returned to sale room did the deal without any pressure to take out extra cover
Picked it up today highly satisfied Eduard greeted me on arrival asked me if I wanted a coffee carried final paperwork easy process
Eduard you make a better job of selling cars than you do of making coffee 🤣

Can I just say Evie was an absolute star from start to finish.
Her detail to attention is fabulous and made our experience so easy.
Top sales exec. Highly recommend.

Kyle was amazing to deal with ! We were in a very emotional situation after having had a car written off . He rang us within minutes of our enquiry and guided us through the process . With a very minimal deposit , we reserved the car . He was patient and kind as we waited for our insurance money . I would recommend his service to anyone and we will be back to replace the wife’s car very soon ! Thank you Kyle ! You were amazing !

Allan couldn’t have gave us a better service 👏 was superb. Thank You. Other staff were very friendly and helpful too.

Exceptional service from start to finish.
Met Allan on first visit and drove car I wanted away on second visit with everything signed and sealed.
Everything explained and nothing left out.
Very happy and thoroughly recommend the company.

Most definitely recommend HPL Stockport. Excellent customer service and really competitive car prices. I’ve come away feeling like I’ve got a really good deal. I also got a great price for my part exchange which just sweetened the deal. A special mention to Evie in sales who, from day 1 has taken care of my purchase. She was extremely helpful, very friendly and always responded quickly to any queries I had. She definitely made my experience with HPL smooth and stress free doe to her great sales skills and attention to detail. HPL most definitely living up to their name here, I will certainly be back when I next need a car.

AVOID AT ALL COSTS — STAY WELL AWAY FROM THIS COMPANY!

This company has been extremely disappointing. The staff I dealt with were rude, unprofessional and evasive. I felt that protecting their commission mattered more to them than ensuring a customer was not left dealing with a faulty vehicle.

I would strongly advise anyone considering using this broker to think twice.
I recently purchased a car through this broker, with Tandem Motor Finance as the lender. Knowing how easily customers can be left caught between a broker and a seller, I made sure to obtain written confirmation from the seller, Smart Choice Autos Ltd, before delivery.

On 5 May 2026, the seller confirmed the following in writing:
- A six-month warranty would be provided.
- Twelve-month breakdown cover would be provided.
- If the vehicle had a mechanical fault, I would have the right to reject it within the first 30 days.
- If I did not like the vehicle on the test drive, I could have it returned straight away.

The car was delivered on Saturday, 9 May 2026, and the problems soon became apparent.
During my initial testing, I identified multiple issues, including:
- Shaking and vibration: The car shook at both low and high speeds.
- Battery and fuel consumption: The battery range dropped to approximately seven miles after a full charge, while £40 worth of petrol appeared to be consumed within 1 hour.
- Rear windscreen washer: The washer fluid was not working.
- Bluetooth: The connection repeatedly disconnected when my phone was connected.
- Boot: The boot would sometimes refuse to open despite repeated attempts.
- USB port: The charging port did not work, forcing me to purchase a separate 12V charger.
- Interior and front lights: Neither was working; I could not determine whether this was due to bulbs or an electrical fault.
- Clock: I could not change the time.
- Navigation: The sat-nav displayed directions but provided no spoken instructions.

These were the issues I identified during my initial checks. The car’s excessive fuel consumption, battery drain and shaking particularly concerned me, as I suspected there could be more serious underlying problems.
I rejected the vehicle, but suddenly nobody wanted to take responsibility.
I promptly notified the seller and broker by email that I was rejecting the vehicle.

On Monday, I contacted the seller to arrange collection, relying on the written assurances I had received before delivery. Initially, the seller had agreed to take the car back. However, after speaking to the broker, the seller changed its position and told me that it would no longer accept the return and that I needed to contact the broker instead.

The broker, in turn, was unwilling to resolve the matter directly. I was left caught between the two businesses, with neither willing to take responsibility for resolving the situation.

I then contacted Tandem Motor Finance, the lender, and explained the circumstances.

To make matters worse, the broker subsequently sent me a response rejecting my rejection of the vehicle. I also encountered difficulties obtaining a proper complaints email address, with communication being directed through WhatsApp instead. The staff members I dealt with, including Mike and Leon, were, in my experience, extremely rude.

Now they are disputing what was agreed in writing.

What I find particularly concerning is the suggestion that I already knew about the faults and that the seller had given me a discount when I viewed the vehicle on 2 May 2026.

If that is their position, why did Smart Choice Autos Ltd provide written confirmation on 5 May 2026 explicitly setting out the conditions concerning mechanical faults and the 30-day rejection period?

I obtained that email precisely because I wanted the agreed terms documented. I am extremely disappointed that, after relying on those assurances, I am now having to fight to have my rejection recognised.

I do not accept being passed from one company to another while I am left with a vehicle I reported as faulty almost immediately after delivery. I have raised the matter with Tandem Motor Finance and intend to pursue it through the appropriate complaints channels.

A customer should not have to fight this hard simply to have a reported faulty vehicle dealt with fairly.

Allan at The Wirral was fantastic throughout our purchase. A no pressure sales experience whilst being attentive to us. Will definitely return for future car purchase.

Great experience from start to finish, nothing was never too much trouble for Hes and he was very informative. Highly recommend HPL Motors Stockport.

Competitive prices, great service, Allan went the extra mile literally to get fuel as it was so low.
Hassle free car buying - highly recommend

Great service from Kieron who oversaw my car exchange and purchase from start to finish. Service was quick and straightforward, and Kieron kept me updated with progress throughout. Kieron was supportive and understanding of my need to make some big decisions and get a quick turnaround. Would recommend!

⭐⭐⭐⭐⭐

I honestly can’t thank Alan at HPL Motors enough! He’s been absolutely amazing from start to finish.

I’ve been going through a really difficult and stressful time recently, and Alan has gone above and beyond to make the whole process so much easier for me. His kindness, patience and understanding have genuinely meant more than he probably realises.

It’s so refreshing to deal with someone who genuinely cares about their customers and treats you like a person rather than just another sale.

Alan has taken so much stress off my shoulders, and I’m incredibly grateful for everything he’s done to help me.

An absolute credit to HPL Motors. Thank you so much, Alan! I really can’t recommend you highly enough! ❤️

Allan from the Bromborouh branch made the transition to my new car a breeze. Very professional and a quick service, I can't fault HPL motors.
Thanks Allan

Excellent service from Mike King one of the sales team, would definitely recommend HPL motors

The car I bought broke down within 2 weeks of purchase. And then again month 5. Mylson have refused my right to reject the car as I am entitled to.

I purchased a 2023 GWM Ora electric vehicle from Mylson Stoke in May 2026 for £11k. I decided to spend a decent amount so thay I could get reliability and peace of mind. I was hugely relieved by Mylsons relaxed, non pushy sales approach, Ben my sales guy I 100% trusted and was happy to buy from him.

Within 17 days of purchase, my vehicle was 100% useless. It had stopped charging so was effectively a dead piece of metal.

Mylson grumpily arranged repair. No apology when I reported it, and throughout it was as though I was an unreasonable inconvenience because I was expecting them to address the issue.

I could have rejected the car there and then (it was within the first 30 days). But I was still very much under.the impression I was dealing with a professional and reputatable business. So I was in no way concerned and happy to let them arrange a repair. The whole charging port and release cable was replaced.

I took the car back.

Month 5 since purchase. The car wont charge again. Can't insert the charger. I have a dead piece of metal again. I ring Mylson. Tom, one of the directors answers. I explain I have an unuseable car again. Im in my six month warranty. Ill faciltate getting the car to the service centre again, but that I will likely wish to exercise my right to reject this time. They have used up their one entitlement to repair... im very sorry...but i dont trust the car anymore.

He is aggressive. Tells me the warranty requires a court to trigger. I point out thats not true. The only reason we would have to go to court was if i had to sue him because he wont follow the law himself. He told me his court threat was my fault for winding him by "being unreasonable and talking about rejection. That's just bound to get my back up". I was baffled.

The manufacturer diagnosed the reason.for the second breakdown. IDentified an issue covered by a manufacturer's service bulletin (I.e. a known issue inherent in the vehicle).
Which was that the charging port would just stop working if it felt the last time the plug had been inserted... it had been inserted "too slowly". A case of the Goldilocks essentially. Or a 19th century Duchess who faints if her night time candle splutters occasionally.

So Mylson refused my statutory right to reject. I have an open and closed right to reject the car and get my money back under the Consumer Rights Act 2015. Its a clear cut situation.

Regardless, Mylson are refusing to do what they legally must do. I have had to pay for the second repair and collect the vehicle. I am now holding the vehicle as bailee, and it seems I am going to have to take them to court. They are refusing the speak to me other than in writing. And insist they will do nothing unless ordered by a court.

This should be a really simple matter. It is WILD they are just blanket refusing the follow the law.

These are men who have been in the car industry for years. They know 100% they are obliged to take the car back and return my money. Its a standard fact of life for dealerships that on occasion, you will have to take a car back because it failed in the first six months.

Cars can develop faults. Happens all the time. What matters is how a dealership responds when they do. It is apparent from Trustpilot my story is not unusual. Some people even have had their vehicle witheld, aswell as their money. And are facing having to go to court also. This is a pattern of behaviour. A business strategy possibly.

To brazenly refuse abide by the law and elect to act shamefully, all for a desperation not to swallow a cost to your company of a few hundred quid? To choose to go through life cheating people and causing real financial damage to others, all for line your own pocket with a few scraps. What a baffling choice to make.

My advice: 1. Check a dealership's accreditation before purchasing. I will never again buy a vehicle from a dealer that is not accredited to The Motor Ombudsman's relevant Code of Practice. 2. Don't buy a car from Mylson Stoke (or the directors Alex Wood, Jaspa Bhakkar or Tom Fierro).

We bought our new car from HPL in Preston around 6 months ago. We were looked after by Lily who really did go above and beyond to ensure we had an excellent experience. We explained at the start how we’d had a really bad experience with another large car sales company in the NW, specifically a a dealer near Manchester, which ultimately ended up with us rejecting the car.

Lily understood this and put us at ease through the whole process. From the moment we were handed the keys we were never pressured into the sale. We were left to look around the car on our own and the only question asked at this stage was “would you like to take it on a test drive”.

Having bought an electric car, we were assured that they wouldn’t sell cars with a battery stays below 90%, and we were presented with a certificate to prove this when we picked the car up.

Any faults we identified when we first looked at it were rectified. We’ve since been all round the UK in it with no problems. Would I buy from HPL again? Yes, and I’d happy have Lily as my sales executive again too.

I recently bought a vehicle from the Barnsley branch and l have to say how well l was looked after. Andy the manager was first class from start to finish. He gave me a great deal for my trade in and went above and beyond with making sure l was happy with my new car. I would definitely recommend.

Sales staff can be quite rude, and pressurising. I’ve purchased 2 cars from them years ago and had great service, returned twice since in the last few months and both times was let down by the sales staff’s approach and lack of knowledge on certain cars that I’d learn later after leaving. Customer needs were ignored and sales were pushed- if you couldn’t make a decision within 20 mins they would be quite blunt and say you’re wasting their time. Would no longer recommend to friends and family and would definitely not return to purchase a car particularly from the Oldham branch until the staff culture and customer experience returns to a better quality experience.

Josh was very helpful and thorough explaining everything about me new car. The whole atmosphere in the show room gave out friendly helpful vibes