House Sales Direct  Omdömen 178

Horrendous company. However

Great working with Sandy.

Excellent communicator, fast response times and always keeping things stress free and professional.
Been a pleasure so far and glad Sandy is working with my property.

Joe was lovely, very thorough and helpful! Would recommend this company!

Joe was a friendly, knowledgeable and enthusiastic guy who helped me along the way !

I had a great experience viewing a property with Joe the property representative. He was professional, responsive, and made the whole process smooth and stress-free. Communication was clear at every step, and he was available to answer questions. I’d definitely recommend their services to anyone looking for a reliable and efficient property agent.

Fatima Bibi was very helpful to me when I spoke to her last week about the sale of my flat. She told me to call her at anytime with any questions I had never having used housesales before and I felt reassured, the process having been explained to me in a way I was able to understand. Thank you!

I didn't know house sales move direct where a online housing estate agent. It' shows. Let me explain. I can say this now, I finally got my holding deposit back of 6k which they refused to hand back over a month sooner, apart of their terms, which I didn't sign up too.

This company trade under Lowerhousing estates limited. They never viewed the property. I got told that by the seller. He let slip. When I went sale agreed, one of the sales representatives who works in sales was extremely pushy that I depart with 6K as a holding deposit. I did, after a day and a half, stupidly. However it took 2 months to receive this back after I pulled out of the property after I got a survey done. It stated that it was non-habitual by the surveyor report. They were extremely pushy that I proceeded. They had there own independent panel of solicitors on board.. Carbon Law being one on them. Obviously some kind of business deal.

Red flags... if you look up housing sales direct..they're a dissolved company..but trading under a different company. They're pushy for you to depart of funds to make money. my opinion is to hold it in their own account to gain interest of the company's behalf.
They tried to convince me to live in property after it had ABESTO'S issues, damp, electrical faults/ plug sockets falling out the wall, ventilation issues were also included. ( jackpot)
(After I surveyor report!!!

Contact with them over the start via phone was instant, and i was getting closer to proceed with the sale until the surveyor report came back ..which i sent to them. Communication became impossible. They still had 6K of a holding deposit of mine, and took away for £500 as some kind of agreement added on top of that. I called them.

Long story short I got the money back after two months, doesn't help if you're a buyer and if you have a mortgage offer in place. Please avoid. I don't write reviews usually but the icing on the cake was when they informed me that I would the funds on the day. Didn't happen. I couldn't get hold them via phone. They blocked my number. i called on a colleagues phone, they answered,. and wrote a emails

It was very stressful. Please avoid!!

All staff at this estate agent are very friendly,polite and professional.
My house viewing with this company was very pleasant experience.

Shirel assisted me at the processing stage. She was very helpful and responses were extremely quick. I would highly recommend her from the team. Kind regards.

Great experience speaking with Joe at House Sales Direct today. He was friendly, helpful, and explained everything clearly. Really appreciate his time and support.

Truly what a great discussion I had with Mohammed , it was certainly a breath of fresh air and professionalism and knowledge shared was absolute. A great asset to your company

I contacted House Sales Direct via email to book and appointment for a viewing and was contacted promptly by Joe. The appointment was made to fit my availability. Joe was very friendly, helpful and polite.
A pleasant first experience with them.

This is only for Alicia. This lady is brilliant, helpful and the only one who listens. I couldn’t thank her enough. She went above and beyond.

The problem I had with the Deeds being lost at my parents bank, selling the property was delayed and the staff at House Sales Direct fully supportive with the situation I was in.

Fatima Bibi was extremely helpful, knew the answers to all my questions. She was very professional and a pleasure to deal with.

So far Fatima has been friendly, accommodating and helpful. She has answered my questions clearly. Thank you Fatima

Just had initial phone conversation with Jordan, totally engaging, pleasant man . Loads of knowledge and nothing too much trouble. Excellent customer service 👏

As a first-time buyer, I felt truly understood and supported by the team. They were incredibly friendly, listened to all my concerns, and really empathized with the ups and downs. Even when stress popped up (as it naturally can), they were understanding and made the journey smooth and even enjoyable. It was a genuinely good experience, and I’m grateful for their kindness and professionalism.

Alexia, in particular, was incredibly supportive and patient, making the whole process feel smoother.

Sumaiya and her colleagues have been amazing.
the weekly check-ins and updates give peace of mind.
So far so good. :)

I had a very bad experience with this company selling a flat. They took a far larger commission than is reasonable even allowing for the fact that they specialise in selling difficult properties. The contract, which I didn’t see for a month after they started the process, gave no indication of the amount of commission they would charge. If you decide to go with the company, get this information in writing before agreeing to anything. The ombudsman found in my favour and I was awarded compensation. This did not make up the loss but at least gave the company hassle.

Simon went above and beyond on many occasions and was utterly brilliant throughout.
Scheduled calls, never missed. Informative friendly and professional. I have to admit I was sceptical of the whole online estate agency but I was proved wrong and very happy to be! Wholeheartedly recommend