The relaxation of it is great.the instalation was quick and the understanding of how it opporates.all in all we are very happy with it. We would like to thank sue and her team for makeing this happe... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased our hot tub from Hotspring hot tubs 14 years ago ,we are still using it regularly nice to chill out after a long day at work. Would definitely recommend “Hotspring Southwest&Wales who t... Se mer
It’s been such a good experience from initially meeting Sue Pascoe in Swansea to her continued good communication ever since through to the delivery of the hot tub. The delivery lads,Justin,har... Se mer
If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning. Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissio... Se mer
Företagsinformation
Informationen kommer från olika externa källor
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Kontaktuppgifter
Bristol, Cardiff, Swansea, Plymouth and Chepstow, Storbritannien
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
3,7
Medel
728 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Professional and friendly company
Professional and friendly company - gave us really good advice and we purchased a hot tub that is turning out to be perfect for our needs . Installation team weee really great and set everything up for us . Special mention to the guys in the Cardiff branch for their advice and help.
27 januari 2023
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that our team was able to provide you with professional and friendly service, as well as helpful advice.
We're also glad to hear that you found the perfect hot tub for your needs and that our installation team was able to set everything up for you. Our team takes great pride in ensuring that our customers have a seamless and stress-free installation process, so we're glad to hear that we were able to deliver that for you.
Thank you for the special mention of the guys in our Cardiff branch. We'll be sure to pass on your kind words to them.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
I had to get some more chemicals to…
I had to get some more chemicals to start my hot tub after a long period shut down and Liene was fantastic. Really good customer service and a pleasure to talk to. Thank you kindly.
25 januari 2023
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Liene at Hotspring Southwest and Wales. We're thrilled to hear that you received fantastic customer service and that Liene was a pleasure to talk to.
At Hotspring, we believe that providing excellent customer service is key to ensuring that our customers have the best possible hot tub experience. We're glad to hear that Liene was able to assist you with getting the chemicals you needed to start your hot tub after a long period of shut down.
Thank you for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great Experience
As this was our first ever hot tub purchase, we did not know what to expect. Our fears were put to rest by Rob McCabe at the Bristol showroom. His extensive knowledge, friendly manner and attention to detail found us the perfect hot tub match. Delivered before Christmas, as promised, this has been a hassle free purchase and we are really enjoying the benefits of owning a hot tub. I would thoroughly recommend.
16 december 2022
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that your first ever hot tub purchase was a hassle-free experience, and that Rob McCabe at our Bristol showroom was able to provide you with excellent service.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase. We're glad to hear that Rob's extensive knowledge, friendly manner, and attention to detail helped you find the perfect hot tub match.
We're also delighted to hear that your hot tub was delivered before Christmas, as promised, and that you're enjoying the benefits of owning a hot tub.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service all round from initial…
Great service all round from initial enquiry through Terese and after sales with Rob and Andy faultless can highly recommend
8 januari 2023
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service all around, from your initial enquiry with Terese to your after-sales support with Rob and Andy.
At Hotspring, we believe in providing our customers with exceptional service throughout their hot tub ownership journey, from selecting the right hot tub to providing ongoing support and maintenance. We're glad to hear that Terese was able to assist you with your initial enquiry, and that Rob and Andy provided you with faultless after-sales support.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Prodigy FreshWater Salt system
We purchased a Prodigy FreshWater System hot tub and from ordering with Liene to delivery the service has been excellent. I We had never had a hot tub before and have had to learn a lot re chemicals etc. I think we have made so many calls to Liene and Sue asking questions and they have been brilliant and are always there to help. Really first class service and we love our hot tub.
30 december 2022
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service throughout the process of purchasing and owning your Prodigy FreshWater System hot tub.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase and ongoing maintenance. We're glad to hear that Liene and Sue were able to assist you with all your questions and provide first-class service.
We're delighted to hear that you love your hot tub and are enjoying the benefits of owning it. Thank you for choosing Hotspring Southwest and Wales for your hot tub needs, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Customer service gives good advice.
Called for advice about chemicals, the 10 minute call we had has potentially saved us a costly repair, thank you Sue.
19 december 2022
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that Sue was able to provide you with valuable advice about chemicals that potentially saved you a costly repair.
At Hotspring, we believe in providing our customers with expert guidance and support to ensure they get the most out of their hot tub experience. We're glad to hear that Sue was able to assist you over the phone and provide you with the information you needed.
Thank you for choosing Hotspring Southwest and Wales, and we're glad we could help you save on repair costs. We look forward to providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
We love the customer service and staff…
We love the customer service and staff are really good
18 december 2022
Omdöme utan inbjudan
Svar från Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you love our customer service and that our staff have been really good.
At Hotspring, we believe in providing our customers with exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our staff have been able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent service
Just pulled in to hot springs to pick up filters, Simon was really help like always. I would recommend hot springs.
15 december 2022
Omdöme utan inbjudan
Super friendly and helpful really great…
Super friendly and helpful really great experience. We’ve had our hot tub for 18 months now and it’s been great. There is always someone on hand to help if you have questions
11 december 2022
Omdöme utan inbjudan
Simon been very helpful and Trudie like…
Simon been very helpful and Trudie like him
13 december 2022
Omdöme utan inbjudan
Brilliant Hotsprings
2 years of trouble-free hot-tubbing from Hotsprings. Staff always friendly and helpful.
11 december 2022
Omdöme utan inbjudan
Sue and staff are very knowledgeable…
Sue and staff are very knowledgeable and give helpful and useful advice
Thank you so much
11 december 2022
Omdöme utan inbjudan
Thanks to Simon in Cardiff for the…
Thanks to Simon in Cardiff for the Christmas get together for existing customers and the helpful advice about how to look after our hot tub during the winter weather. As always hotsprings look after their customers!
11 december 2022
Omdöme utan inbjudan
Excellent service at their Plymouth…
Excellent service at their Plymouth site,friendly staff and our relay hot tub has been totally reliable and enjoyable over the past 6 years
11 december 2022
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Always come to Hotsprings after…
Always come to Hotsprings after purchasing my really hot tub which has been perfect and customer service is excellent
11 december 2022
Omdöme utan inbjudan
Excellent hot tub, excellent customer services
The Hotspring branch in Ivybridge is brilliant. Sue has a wealth of experience with regards to hot tubs and will always give you expert advice without being a pushy sales person. I did not want a hot tub but my husband did and I can honestly say it’s been a very worthwhile purchase. Sue had tried to reassure me with regards to running costs as this was a big concern of mine, I should not have worried as our electricity charge has hardly changed at all. From a medical point of view, if you have any aching bones this is definitely the best medicine. All in all, if you are thinking of purchasing a hot tub, I do not think you could do better than purchasing from Hotspring and the customer service since purchasing ours from Ivybridge has been excellent. The hot tub itself is excellent quality and as good today as it was when we purchased it 3 1/2 years ago.
11 december 2022
Omdöme utan inbjudan
Rob was really helpful and got all of…
Rob was really helpful and got all of our chemicals sorted efficiently! Served us with a smile, perfect service.
11 december 2022
Omdöme utan inbjudan
Bought a Flair hottub from the plymouth…
Bought a Flair hottub from the plymouth showroom, excellent service 👍🏽
11 december 2022
Omdöme utan inbjudan
We finally have our wonderful Soveriegn…
We finally have our wonderful Soveriegn Highlife Hotspring Tub installed. Much delayed our end, because of garden works to accommodate, but Mitch and the Team at Cardiff were with us all the way.
We are delighted with their service and the quality of the product which we have been enjoying in spite of inclement weather,
As novice Hot Tub users it is also so reassuring to have Mitch and the Team at the end of the phone for advice
5 december 2022
Omdöme utan inbjudan
Bought my tub from the Chepstow store…
Bought my tub from the Chepstow store back in 2021, I cannot rate Simon and the team highly enough, every time I’ve had a query or question than been very helpful in assisting and helping me out. I did turn my tub off for a month due to having my garden redone, I was hoping to have saved loads on my electric bill ! However by turning the tub off for the month I only saved £42 which makes my tub just over a tenner a week ! Happy days ! Glad it’s back on and able to enjoy my tub in the winter.
30 november 2022
Omdöme utan inbjudan
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