Excellent service from start to finish! We asked for assistance due to a very serious health issue that we experienced just 10 days before our scheduled booking. The response was personal, prompt, and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The accomodation is 8min by taxi from the airport. There's airport bus that can drop u near the accomodation during the day. There's a Bus stop 3min walk that can bring u to Fira Bus Station where u c... Se mer
I have found hotelsnest.com incidentally and had a few bookings on this website. It was clear and easy to make reservations conveniently. All booking were REAL. I have had very wonderful stays without... Se mer
Företaget har svarat
I had a wonderful stay at Guest House Alex II. The host was very responsive on WhatsApp, and having an elevator was a huge plus for my heavy bags. I also appreciated the microwave and disposable cutle... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have been building our HotelsNest, branch by branch, for 15 years now. Our subscribers are growing, along with our nest of hotels where high standards meet all budget ranges.
Kontaktuppgifter
Asklipiou 9, 42100, Trikala, Grekland
- +30 2431 888 020
- support@hotelsnest.com
- hotelsnest.com
4,8
Utmärkt
186 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Booked a stay through the website
Booked a stay through the website, which was not working great, and never got a confirmation, but the money was booked from my card. Had to pay at the hotel. Tried to get my money back but no response from the customer service. Careful, do not book through this website
6 september 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Dear Zoe,
Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience you experienced. Due to a technical error on our website, your reservation was unfortunately not processed, even though the payment was captured from your card.
As discussed, we have now processed a full refund, and you can expect the funds to be available in your account within 3–5 working days.
We deeply regret that this situation caused you to pay at the hotel, and we are working hard to ensure such errors do not happen again. Your experience is important to us, and we are committed to improving our systems to provide a smoother booking process for our customers in the future.
We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. If you have any further concerns, feel free to reach out to our support team directly.
Kind regards,
They offer price and then they change…
They offer price and then they change it.
23 september 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your pricing experience. At Hotelsnest, we strive to offer transparent and accurate prices for all our bookings, and we take concerns like this very seriously.
Unfortunately, we are unable to identify your booking or specific issue based on this review. To help us investigate further and resolve the matter, we kindly ask that you reach out to our customer support team directly with more details, such as your booking reference or the dates of your inquiry. This will allow us to fully understand the situation and assist you in the best way possible.
We truly value your feedback and look forward to resolving this for you.
great service!
26 augusti 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your kind feedback!
We’re so glad you’re happy with our service and we look forward to assisting you again soon.
Warm regards,
Support Team, HotelsNest
Best prices and great customer service
Best prices and great customer service! Pickup up the phone without spending time on the line, very helpful. Communicate with the hotel so answer all questions And requirements. Even was willing to cancel after the free cancellation date only for very small cancellation fee. Am really pleased with this service.
14 augusti 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your excellent review!
We’re thrilled to hear you enjoyed both our competitive prices and our responsive, helpful customer service.
It’s great to know we could assist with your requests and provide flexibility with your booking.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Support Team, HotelsNest
Do not honor bookings that are paid for.
We found a good price for a hotel and booked it, paying a deposit. Then we got an e-mail that the booking "cannot be honored" due to the price being for "the local market only." Then why did you make it available to me?
Edit: The site's response is not true. We did NOT use a fake location. They even admitted it was their error in the email. And now instead of taking responsibility, they're making up stories.
They also did not offer alternatives, but to pay a much higher price for the original booking.
5 augusti 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Dear Asaf
Thank you for your feedback. We take such matters seriously and want to address your concerns.
Firstly, we want to clarify that our company operates with the highest level of integrity and transparency. We contacted you prior to your check-in because, when making your booking, the correct nationality was not declared on our checkout page. This detail is crucial as it directly affects the rates provided by the hotel, which are sometimes restricted to residents of certain countries (local market rates).
We regret that this caused confusion, but it’s important to note that this situation arose due to incorrect information provided during the booking process. Despite this, we immediately offered our assistance to help you find alternative accommodations. When you declined our offer, we promptly refunded you the full amount, demonstrating our commitment to resolving the issue to your satisfaction.
The term "scammer" is a serious accusation and deeply insulting to our company. Scammers do not reach out to their customers to address issues, nor do they return money. We are a legitimate business that values our customers, and we took every possible step to assist you in this situation.
We hope this explanation clarifies any misunderstandings, and we wish you the best in your future travels.
Sincerely,
We booked last month an all inclusive…
We booked last month an all inclusive in Crete and we got troubmeswith kur flight from London.
Our holidays had be canceled and thanks to the support of hotelsnest we manage to cancel it free of charge.
Because of their great support team we booked again in Corfu
Tha k you Dimitris
28 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for sharing your experience!
We’re so glad our support team could assist you during the difficult situation with your flight and help you cancel free of charge.
It’s wonderful to know that this experience gave you the confidence to book with us again, and we’re delighted you chose Corfu for your holiday.
Warm regards,
Support Team, HotelsNest
My friend recommended hotelsnest and we…
My friend recommended hotelsnest and we boomed the same hotel Marbela in Corfu for great price.
They upgrade us to their Nestelite program and we got free transfers.
Their best service is that they answer in their whatsapp support anytime.
I will definitely check again their rates for my future hotel bookings.
25 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your kind review!
We’re delighted you enjoyed a great stay at Marbela in Corfu and that our Nestelite program with free transfers made your experience even better.
It’s also wonderful to hear you appreciated our WhatsApp support — we’re always here whenever you need us.
We look forward to helping you with your future bookings.
Warm regards,
Support Team, HotelsNest
I booked my family holidays with…
I booked my family holidays with HotelsNest in Skiathos island. Dimitris from support was very helpfull and he gave the best rates. I will definately book my next trip with HotelsNest for sure.
21 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your wonderful feedback!
We’re delighted to hear that Dimitris was able to assist you and secure the best rates for your family holiday in Skiathos.
It’s great to know you’ll be booking with us again, and we look forward to helping with your next trip.
Warm regards,
Support Team, HotelsNest
One of the best hotel site that I…
One of the best hotel site that I visited lately.
Very easy to use and clear pricing, I booked a hotel in Athens and Crete for my family. Their telephone support is amazing and they know about the hotels that they are selling…. I spoke with a Greek guy!!!
They don’t offer flight so I would highly recommend to add this feature….
I will recommend it to my friends
21 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you so much for your kind words!
We’re delighted you found our site easy to use with transparent pricing, and that our team could provide knowledgeable and friendly support.
We truly value your suggestion about adding flights and will take it into consideration for the future.
Your recommendation means a lot, and we look forward to assisting you again soon.
Warm regards,
Support Team, HotelsNest
I rarely write reviews but Hotelsnest…
I rarely write reviews but Hotelsnest support exceed my expectations.
Dimitri was so helpful with my hotel booking g and other arrangements like transfers and car rental.
We communicate with WhatsApp which I found extremely helpful.
My booked rate was 15% discounted and I like that their rates are available without login.
Great website I will continue booking with them
14 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your wonderful review!
We’re thrilled to hear that Dimitri was able to assist you not only with your hotel booking but also with transfers and car rental.
It’s great to know you enjoyed the convenience of our WhatsApp support and appreciated our competitive rates without the need for login.
We look forward to welcoming you back for many more bookings in the future.
Warm regards,
Support Team, HotelsNest
Great website i booked twice and they…
Great website i booked twice and they upgraded me to their Nestelite program.
Their rates was 5-10% lower than other websites and they offer support is superb.
Always before i book my holidays i am getting a lot of information about hotel facilities and things to do outside our hotel.
In any other website that i called their agents didn't had a clue about the hotels that they are selling…. Which for me is extremely important.
At hotelsnest i spoke with Dimitris who was knowledgeable because he was working on hotels in Greece…. We booked Crete.
I will see what is the difference now as a nestelite member… and come back with another review …. But so far everything is perfect
3 juli 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your detailed and thoughtful review!
We’re delighted to hear you’ve already booked with us twice and that you’ve enjoyed the benefits of our Nestelite program.
It’s wonderful to know you appreciated both our competitive rates and the expert knowledge our team provides about hotels and destinations.
We’re excited for you to experience the added perks of Nestelite membership, and we look forward to hearing your next review after your trip to Crete.
Warm regards,
Support Team, HotelsNest
We booked early in March for our…
We booked early in March for our honeymoon the Lilium Suites in Santorini with hotelsnest, their rate was 10% lower from any other website.
I am writing this review mostly becouse of their outstanding support. Due to high winds we stuck in Athens and we couldn't travel, they managed to change our dates with no extra fees.
Thank you Lisa for all your help.
We will recommend you to all of our friends.
30 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for sharing your lovely review!
We’re so glad you chose HotelsNest for such a special occasion and that Lisa was able to support you during the unexpected travel disruption.
It’s wonderful to hear that we could adjust your dates without extra fees and make your honeymoon plans stress-free.
Your recommendation means a lot, and we look forward to assisting you and your friends in the future.
Warm regards,
Support Team, HotelsNest
I am extremly satisfied with hotel’s…
I am extremly satisfied with hotel’s nest. I booked my honeymoon to crete and we had a fantastic experience. Dimitris from support help us a lot and he manage to upgrade us to a junior suite. I will book again with them.
We will book with them our new trip this September to Rhodes. Highly recommended for low rates and support.
29 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your wonderful feedback!
We’re delighted to hear that your honeymoon in Crete was such a fantastic experience and that Dimitris was able to assist with an upgrade to a junior suite.
It’s great to know you’ll be booking with us again for your upcoming trip to Rhodes — we look forward to making it just as special.
Warm regards,
Support Team, HotelsNest
We found a great deal for Crete for our…
We found a great deal for Crete for our two weeks holiday and then we booked another hotel for Athens. We where upgrade as what they call Nestelite and their service was excellent… they book all of our transfers, tours and car rental.
Lisa was amazing and very polite.
We will book again with them….. recommend for their low rates and support
27 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your excellent review!
We’re thrilled you found a great deal with us and that our Nestelite upgrade, along with the transfers, tours, and car rental arrangements, made your holiday even more enjoyable.
It’s wonderful to hear that Lisa provided such polite and helpful service.
We truly appreciate your recommendation and look forward to assisting you again with your future bookings.
Warm regards,
Support Team, HotelsNest
Avoid
Avoid - booked a hotel through this company and they replied to say the hotel had a minimum night policy.
Asked for a refund - after 5 emails of back and forth and chasing for the refund (despite them saying that it had been processed) I decided to issue a chargeback via my credit card company.
Don't waste your time with them.
20 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Greetings from HotelsNest 😊🏠🐦
We are sorry to read about your experience, but after carefully checking, we are unable to locate your reservation in our system.
Regarding your mention of a minimum night policy, please note that HotelsNest does not set such policies. These are determined directly by the hotels, and in cases where a restriction applies, we always work with our guests to find the best alternative or issue a refund when applicable.
As for the refund process, we take such matters very seriously. Refunds are always processed as soon as they are approved. If you were informed that your refund had already been initiated, you should have received confirmation from your bank or card provider. If this has not reached you, we will gladly re-check and clarify the transaction on our side once we receive your booking details.
Finally, regarding your chargeback request, while you are of course entitled to raise this with your card provider, we want to reassure you that we are here to support you directly and resolve any pending issue without the need for escalation, as long as we have the correct reservation information.
To assist you further, please kindly email us a screenshot of your review together with your booking confirmation number. This will allow us to identify your case and provide you with a clear update.
We are here to help and will do our best to resolve this matter quickly.
Kind regards,
Support Team, HotelsNest
What a great website and helpful…
What a great website and helpful support.
Helen was dealt with my reservation and she was so helpful.
She take care my family travel arrangements car rental and an excellent recommendation for a private tour in the ancient city of Santorini.
The hotel that recommend Canaves Oia was amazing.
Thank so much ....
I will boonlk again
20 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your kind review!
We’re delighted to hear that Helen was able to assist with your reservation, travel arrangements, and provide such a great recommendation for Santorini.
It’s wonderful to know you enjoyed your stay at Canaves Oia and had a memorable experience.
We look forward to welcoming you back for your next booking.
Warm regards,
Support Team, HotelsNest
Great website
Great website
easy to use and good support
i booked two rooms and i wanted to be next to each other .... their support spoke with the hotel manager and all went ok.
Helen was polite and really helpful.
their rates was the lowest onthe internet
2 juni 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your wonderful feedback!
We’re so glad you found our website easy to use and that Helen was able to assist in arranging your rooms just as you wished.
It’s great to know you enjoyed both our helpful support and our lowest rates online.
We look forward to assisting you again in the future.
Warm regards,
Support Team, HotelsNest
FRAUDULENT SITE
After booking two nights and being charged €146 we inform me that the hotel only takes reservations for a minimum of three nights. It is then that I am in contact with a person by email who offers me a refund or another hotel. I choose the refund and I have no more news at all.
I have just filed a complaint.
FRAUDULENT SITE TO AVOID
20 maj 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Dear Carole,
Greetings from HotelsNest 😊🏠🐦
We are unable to locate your reservation in our system.
To assist you further, please email us a screenshot of your review together with your booking confirmation number.
We are here to help and will do our best to resolve this matter quickly.
Kind regards,
Support Team, HotelsNest
Simple and convenient.
The utter simplicity of their website, it's functionality, the features, the options, the absolute plethora of options these guys provide us with is absolutely amazing.
I must say that my experience with hotelsnest was a great one. I've always loved to travel and explore. I must say I'm glad that i found an agency that helps me travel without any worries.
9 maj 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your fantastic review!
We’re delighted to hear that you enjoyed the simplicity and functionality of our website, along with the wide range of options available.
It’s wonderful to know that HotelsNest made your travel experience smooth and worry-free, and we look forward to supporting your future adventures.
Warm regards,
Support Team, HotelsNest
Scam
Tried to perform 2 different reservations both got canceled with no explanation except that they couldnt confirm.
Scam and decieving
16 maj 2024
Omdöme utan inbjudan
Svar från HotelsNest.com
Thank you for your feedback.
We apologize for the inconvenience you experienced with your reservations.
We had to cancel both reservations and issue a refund due to unusual activity flagged for security purposes.
Our payment system, Stripe, was unable to confirm your identity, which prompted these actions.
We understand how frustrating this can be and are committed to ensuring the security of our users. Please get in touch with our support team if you need further assistance.
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