Hotels by HotelRunner Team, The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to sele... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fiyat ve müsaitlik güncellemelerimizi hızlı bir şekilde acentelerimize aktarım sağlıyor. Bu sayede daha fazla acente ile kontrat yapıp satışlarımızı artırabiliyoruz. Otelimizin yönetimini kolaylaştırd... Se mer
The CM made our lives easier with global and local channels and brought business through Google Hotel Price ads. They just need to develop dashboard reports to be more effective to analyze OTA channel... Se mer
İnstead of using hundreds of different interfaces (expedia, booking, joly, agoda, ets, ...etc.) sending all your data over hotelrunners single interface saves time, prevent errors. A must for boutique... Se mer
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Företagsinformation
Om HotelRunner
Skrivet av företaget
HotelRunner is a global travel and hospitality technology platform building the digital and financial infrastructure of the travel industry. HotelRunner's all-in-one solutions across operations, sales, connectivity, and revenue management empower accommodation providers and travel agencies to grow with data-driven precision.
Connecting properties, travel agencies, and more, HotelRunner delivers seamless, tailored solutions that maximize revenue and unlock new growth opportunities. Expand into new markets, attract more guests, and boost bookings while enhancing the guest experience.
Interested? Discover how HotelRunner can transform your business and unlock its full potential.
Solutions for properties of any size
Skrivet av företaget
- Channel Manager
- Manage all your sales channels easily with the HotelRunner Channel Manager. Achieve seamless two-way connectivity, feeding all your channels simultaneously for maximum efficiency.
- Booking Engine
- Capture bookings and process payments directly through your website. Gain complete control over your guest experience from the very first interaction.
- PMS (Property Management System)
- Take control of your property with a powerful PMS designed to simplify your daily operations and increase revenue.
Kontaktuppgifter
One Lyric Square London, W6 0NB, London, Storbritannien
- info@hotelrunner.com
- hotelrunner.com
Start your 14-day free trial! 🚀
4,2
Bra
144 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very limited in its functionality in particular to check out page
Hotels by HotelRunner Team,
The minimum night restriction is not being properly enforced in the booking flow. Even though a minimum stay (e.g., 3 nights) is set, guests are still able to select dates with fewer nights.
This creates confusion during checkout and disrupts the booking process, potentially leading to lost reservations.
Please investigate this issue, as minimum stay rules should consistently restrict the selectable dates for customers. At the moment, the user experience is not aligned with the needs of hospitality businesses, and it’s affecting our ability to operate efficiently.
Then customers need to click on two more unnecessary buttons to confirm rate before they can get on to the check out page, select rate, confirm rate.. its all very repetitive and heavily affect the flow. it should be as straight forward as a one click and directs them to payment.
13 april 2026
Omdöme utan inbjudan
Svar från HotelRunner
Hello,
We’re sorry to hear about your experience. Please contact us at support@hotelrunner.com so we can help resolve this quickly.
Regards,
HotelRunner Team
Competitor Analysis
I purchased a paid service called “Competitor Analysis” from HotelRunner, expecting valuable insights to help us compete with market pricing. Unfortunately, after the purchase, I realized that the service contained no meaningful data or actionable information.
I contacted their team to request a refund, but the experience was extremely disappointing. I received unprofessional responses such as the responsible person being out of town or unavailable, and no proper follow-up was ever provided. The same representative who called me multiple times a day during the subscription renewal process completely stopped responding once I raised this issue.
This level of service is far from acceptable for a company operating in this space. I regret purchasing this service and would not recommend it based on my experience.
1 februari 2026
Svar från HotelRunner
Hi,
We're sorry for the delay! We'd love to help, so please send us a new email at support@hotelrunner.com, and we'll follow up on your case from there.
Regards,
HotelRunner Team
Thank you for all
24 mars 2026
Svar från HotelRunner
Merhaba,
Olumlu geri bildiriminiz bizim için gerçekten çok değerli. Sizinle birlikte büyümekten mutluluk duyuyoruz.
Saygılarımızla,
HotelRunner Ekibi
Her şey için teşekkürler :)
24 mars 2026
Svar från HotelRunner
Merhaba,
Güzel sözleriniz için teşekkür ederiz. Gelecekte de başarınıza destek olmaya devam etmek için buradayız.
Saygılarımızla,
HotelRunner Ekibi
Svar från HotelRunner
Hello,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
Harika ötesi bir otomasyon
Otel için herşey en ince ayrıntısına kadar düşünülmüş harikan bir otomasyon...
21 mars 2026
Svar från HotelRunner
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş süreçlerinize değer katmasına çok sevindik.
Saygılarımızla,
HotelRunner Ekibi
hotelrunner is friendly user channel manager
hotelrunner is friendly user channel manager.. property management system PMS helpful for small-mid-sized hostel and resort .
strong support online, helpful during occasional system bugs or error.
20 mars 2026
Svar från HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Nobody's listening our problems.
13 november 2025
Svar från HotelRunner
Hi,
Sorry to hear you had difficulties. If you email us at support@hotelrunner.com, our team will be happy to assist you.
Regards,
HotelRunner Team
Service was polite,professional and timely.
It was polite, professional and timely assisstance.
19 mars 2026
Svar från HotelRunner
Hi Salman Khan,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
Have been in partnership for 8 years…
We have been in partnership for 8 years by now and we are happy to use hotelrunner services and tools. It help us a lot to manage our small hotel.
19 mars 2026
Svar från HotelRunner
Hello Made Sudirga,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
Svar från HotelRunner
Hi there,
Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.
Regards,
HotelRunner Team
Svar från HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Good and fast customer support
Good and fast customer support, a wide variety of agencies, ease of use, and smooth tracking of processes.
27 januari 2026
Omdöme utan inbjudan
Svar från HotelRunner
Hello,
We appreciate you taking the time to share your feedback. It's great to hear that our platform is meeting your needs and providing value. We’re committed to your continued success.
Regards,
HotelRunner Team
As a new Hotel
As a new Hotel, from zero to finish line, HotelRunner crew became a hero. Thank them for their patience, understanding and helpful calls and e-mails
1 oktober 2025
Omdöme utan inbjudan
Svar från HotelRunner
Hi,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
A great solution for all
İnstead of using hundreds of different interfaces (expedia, booking, joly, agoda, ets, ...etc.) sending all your data over hotelrunners single interface saves time, prevent errors. A must for boutique hotels reception. Thank you hotelrunner.. Nilus Urla..
21 januari 2026
Omdöme utan inbjudan
Svar från HotelRunner
Hi there,
Thank you for sharing your experience. We’re delighted to know you are satisfied with our service and that it's delivering the results you need. We're here to support you as you grow.
Regards,
HotelRunner Team
HotelRunner is the best one about all…
HotelRunner is the best one about all services and solutions.Thank you for everything
21 januari 2026
Omdöme utan inbjudan
Svar från HotelRunner
Hi,
We truly value your positive feedback. We're dedicated to helping you achieve even more.
Regards,
HotelRunner Team
This is my 3rd PMS and was the easiest…
This is my 3rd PMS and was the easiest to implement. The customer service is great even though I'm in Central America and there is a large time difference.
20 januari 2026
Omdöme utan inbjudan
Svar från HotelRunner
Hi there,
Thank you for this valuable feedback. We're glad to hear that you're having a positive experience with our solution. We look forward to continuing to support your business goals.
Regards,
HotelRunner Team
Hotelrunner ile ilgili ne zaman destek…
Hotelrunner ile ilgili ne zaman destek rica etsek hızlı bir şekilde geri dönüş yapılıyor ve özellikle destek ekibi çok kibar ve yardımsever çalışanlardan oluşuyor. Herşey için çok teşekkür ederiz.
9 januari 2026
Omdöme utan inbjudan
Svar från HotelRunner
Merhaba,
Deneyiminizi paylaştığınız için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız süre boyunca size en iyi desteği sunmaya devam edeceğiz.
Saygılarımızla,
HotelRunner Ekibi
merhaba,
merhaba,
hotelrunner ile çalışmaktan memnunuz.Sorularımıza destek ekip tarafından çözüm bulabiliyoruz.
19 december 2025
Omdöme utan inbjudan
Svar från HotelRunner
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Platformumuzun size olumlu bir deneyim sunmasına ve iş süreçlerinize değer katmasına çok sevindik.
Saygılarımızla,
HotelRunner Ekibi
KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN…
KULLANIMI KOLAY HIZLI GERİ DÖNÜŞ YAPAN SORUN VE SIKINTILARDA EN IYI HIZMETI VEREN BIR SISTEM
1 oktober 2025
Omdöme utan inbjudan
Svar från HotelRunner
Merhaba,
Deneyiminizi paylaştığınız için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi çok sevindirdi. Birlikte çalıştığımız süre boyunca size en iyi desteği sunmaya devam edeceğiz.
Saygılarımızla,
HotelRunner Ekibi
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.