HotelReservations.com Omdömen 

This is the first time I've used this site, and I have to say it was easy, quick, and even patient with me as I failed to type in a bit of information correctly at one point.
I'd use this site again and recommend it to anyone looking to book a room.

I enjoyed staying there it was wonderfull. Staff was very good mannered and respectfull. Thx u looking forward to stay there again .

I went to change a reservation, wasn't going to cancel it.
Things change, evidently at HotelReservations change isn't accepted.
Won't be using this website ever again!
The savings wasn't that huge anyway.
And I'm out over $250.

I am very concerned that I did not get an email confirmation of my reservation - hope it will be OK.

This is a booking site to avoid. They advertise a low price but do not disclose that taxes and daily resort fees will be charged at the time of check-in. After you book and charge the non-refundable amount to your credit card, you receive an email disclosing the amount of extra charges to be paid on check-in, in my case totaling over $120 in taxes and resort fees for a three- night stay. When I called to cancel, within 5 minutes of making the reservation, they went through a charade claiming to have called the hotel and being told that the hotel would not allow the cancellation

Easy to follow - including maps assistance - good rate exposure and full information.

Great service and price. Will use again.

Terrible - they took my money, the hotel had no record of my reservation and Customer Service has been very unresponsive. Around noon on September 29 I called GetaRoom to make a reservation at the Hacienda in LA for that night. When I arrived, the hotel had no record of the reservation and made me pay them directly. Both charges appeared on my credit card. I complained to GetaRoom Customer Service and even sent them copies of my confirmation, the hotel receipt and my credit card statement. They said they'd check with the hotel and claimed the hotel said I was a no-show. I called the hotel directly and talked with the manager (Dan Marbury) who confirmed my stay directly with them and who denied ever getting the GetaRoom confirmation. I have now filed a dispute with my credit card company.

I belong to the rewards club of IHG

You cost me 1000's of points

When I filled out the online reservation, I made a few mistakes - like omitting to fill out the state. Instead of highlighting the state and saying something like "oops - you omitted essential fields" a generic error message came up. This error message was confusing and not helpful.
By trial and error, I just kept filling out the form and realized that I hadn't filled it out completely, and that the error message was the same each time...What would help is if the form reappeared with the blank fields highlighted along with a more descriptive error message.

They portrayed themselves as you are dealing directly with the hotel itself then you find out after booking they are a third party vendor and nail you with a service fee!!! I paid $40.00 extra for the same room and lost all the points that I would have received. When contacting customer service, within 1 minute of booking I was told there was nothing they could do to help me. Beware and at all costs avoid this scam!!!!

It all worked out well. When I needed to add an extra day to my reservation, it took little time. I did have a little difficult time understanding the representative {he spoke pretty fast with an accent} but we got her done. Overall I was happy with the service. Thanks Much Steve

Great website

I have yet received an email confirmation!. Also, luckily I printed out this page even though there was no indication to do so. The printed version was just this page with all the misc stuff also. Reservation making procedure great.
RECEIVED EMAIL BUT WENT TO JUNK MAIL. SORRY, DISREGARD PREVIOUS COMMENT

Good Location for football games

My Dear good friend this to inform you that we have found a best Hotel Reservations they are the best . please do hesitate to use their service.

Best regards.

Why have programs if they are not honored

Wanted a specific hotel for 2 nights. Got what I wanted with a 12% discount over the hotels best offer. Can't beat that with a stick!

I - 2- 3 and done!

I put in info and clicked search. The hotel was found but the departure date I typed in was wrong. I went to it and clicked the day before and it was changed to correct date on screen. After I selected and booked room I did not notice that it went back to original incorrect departure date. Therefore I had reservation with wrong departure date. If it changed to correct date before I booked room...why did it revert back to incorrect date when I booked??? Now I called to correct it and found that the policy is NO changes. Now we owe for an extra day that we can't change!