Hortology Omdömen 

1 244
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been looking for a while for a very large plant pot. We have inherited ar large weeping fig. One of the many plants left at my parents. I finally came across Hortology. My only problem defining... Se mer

Betygsatt 3 av 5 stjärnor

I ordered two sets of pots and was very happy with the products themselves. Delivery was fast, everything was packaged securely, and nothing arrived damaged. However, the first pots I ordered wer... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely love my new indoor plant pots. I bought one and was so impressed with the quality and speed of delivery, I bought a matching one. A little bit dearer than I’d normally spend on a pot but t... Se mer

Betygsatt 5 av 5 stjärnor

The plant quality was obviously of a high standard, as was the packaging & overall delivery service. From looking around, perhaps the price was a tad expensive, although when you get exactly what you... Se mer

Företagsinformation

  1. Butik
  2. Dekoration- och inredningsbutik
  3. Trädgårdsbutik
  4. Växtuppvisningsbutik
  5. Keramikbutik
  6. Plantskolegrossist

Om Hortology

Skrivet av företaget

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 57 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 244)

129 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The selection of plants are varied and…

The selection of plants are varied and you are able to choose different levels of growth. I had chosen a spider plant as one of my orders and Hortology contacted me during their selection and sent pictures of the plant as it was not as full leafed as I had chose. I was given options on what I wanted to do. I cannot fault their excellent customer service and with a 2 day delivery what's not to like

5 juni 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

WHAT A GREAT COMPANY

I was kept informed from beginning until my plants were delivered to my home. They are settling in well. Thank you for packing them.so safely and secure. Thanks Meg

6 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great job

I really appreciate that the company contacted me about problem with one of my item I have ordered and it was quickly resolved and I received my order shortly afterwards.

18 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thoughtful Gift and Outstanding Service

I ordered the Sansevieria Snake Plant as a 60th birthday gift and was really impressed by the service. I made an error with the pot size during checkout, but I was contacted promptly and guided through amending the order to ensure the plant and pot were a perfect fit. The adjustment was easy, and I made the additional payment without issue.

The gift arrived on time, well-packaged, and was delivered directly to the recipient. I was told the plant was full and healthy, and the pot was elegant and perfectly matched making the whole gift feel thoughtful and high end.

Thank you for helping me make this birthday extra special. Highly recommend!

29 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality company.

I've bought plants and pots from Hortology several times now. Price wise, they are on a par with other comparable, reputable companies but I do feel that the quality of the plants I have received is slightly better than others that I have used in the past. 24 hour turn around from order to dispatch (weekends excepted) Never been disappointed or let down. I've even had a call on a previous order saying that the pot I'd ordered that they had already picked out had a slight defect and did I want a discount or a pristine pot. They have packaging down to fine art and everything that I have ever received has been pristine. I would have no reservation recommending Hortology whatsoever.

5 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Helpful, friendly and proactive

I had ordered the wrong sized pot for the plant I'd picked. I was contacted, a really friendly email, letting me know the correct pot size.
When the selected pot arrived at Hortology, it was a different shade to that on the website, so they emailed again with a picture and asked if I would be happy with the pot, and if I wasn't I was free to select another one. I had interactions with Allix, Charlotte and Ellen, completely seamless, super friendly and helpful

23 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great plant, pot and prompt delivery

Excellent choice of plants of different sizes. Delivery service prompt and all was in good order. The plant was good quality, well established. On arrival the leaves were in need of a wipe down with a damp cloth as dusty and after that the plant looked very happy. Love the pot choices and the information about pot sizes to avoid buying the wrong one - thank you!

23 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service. The team is so great at communicating with me regarding condition of the plant and feedback and delivery was quick and smooth. Plant was packed well in a safe box despite the delivery guy placed the box on its side. I would definitely buy again.

15 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I have not received a reply to my email…

I have not received a reply to my email or the item that I ordered. The delivery driver picture is of a house 5/6 properties away from me. They all have house names, and is different to mine.
The plant is not going to be in it's best condition by the time I eventually get it? So far NOT impressed.

23 maj 2025
Omdöme utan inbjudan
Logotyp för Hortology

Svar från Hortology

Hello,

We're very sorry to hear that your order has not yet been delivered and to learn that you haven’t received a response to your email. We sincerely apologise for this, we aim to respond to all emails within 4 hours during our working hours, we do sincerely apologise if this is not the case here.

We’d really like to resolve this for you as quickly as possible. Please could you get back in touch with us directly at hello@hortology.co.uk, referencing your order number? We’ll of course keep an eye out for your email and ensure it's investigated as a priority.

We completely understand your concerns about the condition of the plant, and we’ll do everything we can to make this right.

Thank you for your patience, and again, our apologies for the inconvenience caused.

Kind Regards

Your Hortology Team

Betygsatt 5 av 5 stjärnor

I’m incredibly pleased with my…

I’m incredibly pleased with my purchase! The delivery was impressively quick, and the plants arrived in excellent condition, healthy, vibrant, and exactly as described. I couldn’t be happier with my order. Highly recommend!

22 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great online shopping for pots and plants

I was extremely sceptical about ordering pots and plants online however this company exceeded expectations. The packaging keeps everything in perfect condition and the quality was excellent. Certainly takes the hassle out of finding exactly what I want by shopping in person.
Would definitely recommend them

21 maj 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Unbelievably slow at dispatching my order

I ordered something from this website and it took them 9 days just to dispatch it. By comparison, I ordered a scent from lookfantasic.com recently and that was delivered about 14 hours after I bought it.

4 maj 2025
Omdöme utan inbjudan
Logotyp för Hortology

Svar från Hortology

Hi,
Thank you for taking the time to leave a review.
We're really sorry to hear that you experienced a delay with your order. We aim to dispatch fully in-stock items within 1–2 working days, with most deliveries arriving the next working day (excluding remote areas). Stock availability and estimated lead times are displayed on each product page just below the size options, and update as you select different variants. Some items may also be marked as special order, which means we source them specifically for you.
Please do get in touch with our customer service team- hello@hortology.co.uk with your order number and we'd be more than happy to investigate this further for you.
We're very sorry for any inconvenience caused.
Your Hortology Team

Betygsatt 5 av 5 stjärnor

Absolutely fantastic service

Absolutely fantastic service
Was contacted after my order to tell me the plant wasn’t as fully described, they sent pictures and I was still more than happy to accept as we have ordered from Hortology before with only the best products and service given.
Great plant very pleased and very well packaged many thanks to all the Team
Look forward to my next order.

25 april 2025
Omdöme utan inbjudan

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