My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Se mer
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Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Se mer
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Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Kontaktuppgifter
Queen Street 24, M2 5HX, Manchester, Storbritannien
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
On time polite and efficient
28 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very efficient
My boiler service was brought forward as there was an engineer in the area. Brilliant service. Clean, tidy and friendly.
24 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear Adrienne,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Charlie the engineer was great
Charlie the engineer was great, very polite and professional. Would recommend to anyone!
21 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear Tim,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Charlie's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
Excellent service. My home boiler was serviced quickly and efficiently. The engineer doing the service was very friendly and knowledgeable and completed the service quickly and neatly.
18 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Very happy customer …
I am more than delighted with this company, arrived exactly when they said they would,very efficient workers, extremely polite, and considerate, highly recommended,
17 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi Diane,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was top class at his job…
The engineer was top class at his job and explained everything to me.
14 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear William,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Good service!
16 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Professional And polite
17 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service done on the boiler
Good service done on the boiler. Got a call 30 mins before engineer arrived. He was polite and tidy and got the service done as well as putting inhibitor in for me. I think his name was Alexander. Good job. Well done!
13 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Alexander's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Friendly and efficient engineer, quick, professional and efficient boiler service
received a call on the Wednesday to remind me the free service was due, engineer arrived on Thursday after calling me 1/2 hour in advance to say i was next, all completed in an efficient and professional way. A*
12 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Excellent very polite and friendly service
On time very polite and friendly I'm very happy with the gentleman who serviced my boiler.
11 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
His work was first class
10 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Gaurav pal is an excellent
Gaurav pal is an excellent, this a second time he visited my house, real gentleman, always very friendly/ pleasant and knows is jib very well ,I'll give him 5 star ⭐️
7 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear Arshad,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
Good friendly Service
Engineer was on time, polite and did a good service...
5 juli 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Great experience
Great experience. Had to call a couple of times. Same engineer came out as he covers this area. Great guy finished the job and made sure everything was fine.
28 juni 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The engineer craig was very courteous…
The engineer craig was very courteous and professional and completed the service with a smile. Very happy with the service.
26 juni 2023
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Rescue 360
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.