My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Se mer
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Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Se mer
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Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Kontaktuppgifter
Queen Street 24, M2 5HX, Manchester, Storbritannien
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service.
Engineer professional and polite. Explained problem and fixed quickly. Cleared up afterwards too
23 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360.
The engineer was really helpful and…
The engineer was really helpful and explained me basics skills for repairing boiler what really works for me.
22 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Brilliant service
He phoned to let me know how long he would be. Turned up on time. Was very polite. Solved my problem quickly. Highly recommended.
22 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
It was great very good job done no mess.
23 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Signing up was not an issue but asking…
Signing up was not an issue but asking to give feedback is little too early as I haven't used the service as of yet !!
22 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi
Welcome to 247 Home Response 😊 We’re really pleased to have you onboard. Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
24/7 Home Response 360
Excellent customer service
Excellent customer service and wonderful engineer.
21 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Good service
22 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer came Scott
Engineer came Scott, very helpful, polite, efficient, respected the property, brilliant.
19 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Very impressed with company and…
Very impressed with company and engineer, very experienced engineer who knew the problem and how to fix it. He was very friendly, he arrived same day as phoning about the issue and he phoned me when he was on his way I would recommend this company
16 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
24/7 resolved my issue in an…
24/7 resolved my issue in an appropriate time. Thanks
17 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
First Class engineer
The engineer was courteous, friendly and explained what he was doing to me . Very thorough and left the area he was working in clean and tidy. First Class 👌👌👍
15 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Stephen, a Legend! Ref:WS463138 Job ID:961096-1 and…
Stephen attended same day, earlier than expected and solved the issues while explaining everything clearly as he went. Very personable and friendly and clearly experienced. He fixed the problem reported as well as another potential issue ignored by previous engineers (gas seal on exhaust pipe) and also went amazingly above and beyond and called FireAngel to report my faulty CO alarm and arrange a warranty replacement! An absolute Aberdonian Legend. Thank you Stephen. Safe hands!
Ref:WS463138 Job ID:961096-1 and JobID:1
14 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Stephen’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Excellent service
Excellent service, great communication and nice, friendly engineer.
14 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
My engineer was very professional and friendly
My engineer, Ali, was really kind and considerate. Very professional.
14 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ali’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Easy to use and understand.
15 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Great and professional service provided
10 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The guy was nice and help very good
10 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Quick and easy to sign up
10 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Svar från HOME RESPONSE 360
Hi
Welcome to 247 Home Response 360 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Response 360
Your engineer was very friendly
Your engineer was very friendly. He completed the job promptly and I was happy with the repairs.
8 november 2022
Omdöme utan inbjudan
Svar från HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.