Homecolours Omdömen 

1 516
•
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Purchased a morso grill from Home Colours - unfortunately it arrived slightly damaged however not the fault of Home Colours I hasten to add. They sorted the issue out within no time. Customer service... Se mer

Betygsatt 5 av 5 stjärnor

I'm one of those people that should probably only shop in store, because I have a million and one questions about absolutely everything! but ordering from Homecolours is always an absolute pleasure. I... Se mer

Betygsatt 5 av 5 stjärnor

Came across this business whilst looking for what I wanted, checked their reviews which were all positive so carried on and made my purchase. Price was very good and ordering was easy, can also log on... Se mer

Betygsatt 5 av 5 stjärnor

I have used this company many times. Bedding, kitchenware, candles, furniture, lighting, presents for friends and family and I have found them exceptional. Honest, trustworthy and well priced wi... Se mer

Företagsinformation


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(1 516)

0 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Superb company !

Purchased a morso grill from Home Colours - unfortunately it arrived slightly damaged however not the fault of Home Colours I hasten to add. They sorted the issue out within no time. Customer service ( Michael )has been second to none. Would absolutely recommend.

10 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not buy from this company

Awful customer service. Have now sent 3 emails chasing my refund no reply. Phoned no reply and got a generic BT voicemail message!! £200 owed for goods returned a week ago, they confirmed they’ve received this return last week!! Awful company do not use I am going to report to bbc spotlight whose reporters deal with consumer complaints - why do I have to wait up to 14 days for goods that have been returned unopened - they advise they need to check the return? This is a 5 minute job not 14 days!

Further to home colours reply below. I did NOT receive any replies to any emails, and I check my junk box daily! Blatant lies, another reason not to trust your company. Funny they’re not in my junk box either, and I only received the refund after putting this review on and advising that I would also be contacting Spotlight @the BBC.

31 januari 2024
Omdöme utan inbjudan
Logotyp för Homecolours

Svar från Homecolours

Dear Jackie

We are slightly confused by your review. We received your return back late on the 26th January which was a Friday and the refund was processed on the 1st February, the following Thursday. Whilst our terms do say up to 14 days for a refund, this is the absolute latest and it would only take so long in exceptionally busy times otherwise all refunds are processed within a few days. We did receive an email from you on the 29th which I can see was responded to within the hour. You then emailed again on the 31st and this was responded to on the 1st February by which time your refund had already been processed. Perhaps our emails have found their way into your junk folder?
We do however sincerely apologise if you feel our service has been lacking,

Kind regards
Fran
Customer Team

Betygsatt 1 av 5 stjärnor

Very poor Customer Service if you want to return an item

Returning items to this company is a nightmare beware, even if they are at fault and the item is damaged or faulty. They make the returns process very difficult and you are faced with a very negative attitude and have a fight on your hands. They then take 10 days to refund your money. Beware if you have to return an item. It is not a pleasant experience! I will not use them again because of this.

24 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely mugs

Ordered these mugs and wasn't disappointed. Great size and easy to hold. Love them for gifts

8 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my cushions

Love my cushions, quick and easy to order and arrived very quickly too
Would definitely use again

27 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Repeat buyer from Homecolours

Repeat buyer from Homecolours - quick and speedy delivery as always. Thanks to the team for going above and beyond to getting my bedding delivered in time for my overseas visitors. 10/10.

20 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No goods after 10 days.

No goods after 10 days.
Nil communication from Homecolours, except for confirmation of order email.
Where are my goods?
I am 272.33 GBP out of pocket.
Order number:- 1000527819
Up Date:-
It turns out that HomeColours had sent 2 emails that were quarantined in Spam by Gmail and marked "Dangerous, maybe Phishing." HomeColours seem to think this is my fault and not the responsibility of their IT department. Not sure how they work that out. . .
They don't carry stock of one Morso Item, so are waiting for it to arrive from Denmark, FFS!
Meanwhile, In frustration, I have found another trader that has stock of all 4 items, and can deliver in 3 - 5 days, FOR LESS MONEY! £38 cheaper, and I don't have to wait. HomeColours are having to wait till Monday to see if they can price match. (If I charged them for my time, this order would work out as a freebie!)
I won't be dealing with these jokers again.

9 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay well clear !!

Bought a bedding set through Homecolours. Only been used once, took off to wash and duvet tore. Informed Homecolours of this issue and to say their customer service is shocking is an understatement.

Not helpful, nor accommodating. Even though they wont admit it, I believe they lied to me during correspondence back and forth !! They soon backtracked once Id informed them I had spoken directly to the manufacture of the item purchased !! Not a good experience, and certainly wont use again.

3 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company to deal with

Great company to deal with. Fantastic product range and website easy to navigate. The Customer service is spot on too, I had a query about an order which was dealt with very efficiently. Will use again, highly recommend...

2 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service

I am beyond impressed with the excellent level of service I have received from Homecolours. I had initial queries regarding the items that I have ordered, all of which were answered promptly. Communication was clear throughout and my order arrived very fast.

Service like this is hard to come by these days. Well done Homecolours!

16 februari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered a few Eva Solo Bird feeders

I ordered a few Eva Solo Bird feeders. When installing, following all instructions, one fell off and smashed. I asked for this to be looked into but neither HomeColour or the supplier would refund me. At £59 for a feeder, this is a very expensive disappointment. I would not recommend Eva solo products or Homecolours.

20 februari 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Rather slow lead time but great product

Update. Order recieved and its beautiful. It was rather slow though as they dont actually carry stock so had to wait for factory lead time. This was not comhnicated well so i was concerned after 7days that it would not arrive at all. Especially after seeing some of the bad reviews. I needn't have worried however. Better would be communicating how long the wait time would be.

14 januari 2023
Omdöme utan inbjudan
Logotyp för Homecolours

Svar från Homecolours

Hello, many thanks for taking the time to leave a review. The bedding you purchased was a lead time item, this is unusual for us as the majority of our stock, 95%+ is held on our warehouse for next day delivery. I can see that we received your order on 8th January at 21:16pm and an email was sent to you on the 9th by our Customer Team stating that it would be 5-7 working days before your order would be despatched. We received it on the 18th and shipped it out to you on the same day. This is slightly later than we had anticipated due to some delays at the manufacturer after the Xmas break. Please accept our apologies for this. We will be stocking this line going forward as it is proving very popular, we are very pleased that you love it.
Kind regards
Customer Team

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