HomeAgain Pet Recovery US Omdömen 242

As someone who works in the vet field, the customer service experience is only getting worse. On one occasion, when some neighborhood kids brought in a lost pet, HomeAgain was very unhelpful. The pet was scanned, and luckily had a chip. The agent asked that I give these minors HomeAgain’s phone number so they could sort it out themselves. Previously, I was able to get a phone number to try to contact the owner. Even after explaining that I was calling from a vet facility, I was not helped in any sense. I’m not sure what happened to the pet after that. It’s extremely disappointing being that this company advertises how much it reunites pets with their owners.

Another instance was trying to inquire about a registration to an international address. The agent was VERY snarky. After I kept repeating what country, all she kept asking was whether that country was in the US or UK, as if she was trying to make me feel dumb. She offered no help on the matter. As a final plea, I asked if there was anything she can do to help this owner & again, she was very rude (I believe her words were “yeah, I just said that). So now this owner has a microchipped cat with no contact info.

Going forward, I’m registering my pets to another microchip company. I can’t even recommend this company to others anymore. I’ve used HomeAgain over 20 years. But it seems that their agents are not properly trained or just simply don’t care. That’s not what I need if my pets ever get lost.

The reply does not excuse the carelessness and attitude of the agents that are literally there to help customers with their pets. Not providing veterinary staff with vital information is a huge red flag for a microchip company. I can only hope you can do better for others in the future.

I recently had a microchip implanted for my new kitten, and I couldn’t be happier with the peace of mind it gives me. The process was quick and my kitten barely reacted—it was over in seconds. The registration was simple, and I love that her information is securely stored so she can be identified if she ever slips outside. The chip is tiny and completely unobtrusive—no discomfort, no maintenance.

Knowing that I have a reliable way to get her back if she wanders off is priceless. If you’re a pet owner, this is a must-have for your furry family member!

Spoke to Tamara on the phone who was able to resolve my issue so fast, and she was so kind! Lovely company!!

We've micro chipped our pets and this provides a great piece of mind. I recently used their Medical Hotline and it was a time, financial savings and it provided me with a huge piece of mind. If you do have HomeAgain - remember the Medical Hotline.

The veterinarian that administered the microchip on my request mistakenly put the wrong name and address on the chip. After that, the system will not let me register my pet. I called them and spoke to them for 15 minutes and they refused to change the information even though I clearly have the invoice and the information so I called the vet and the vet called them and told them about the mistake. They refused to change the information, even though the Vet veterinary clinic themselves who administered the chip was telling them about the mistake. So now my pet has a microchip that is not registered to me and no one will fix it for me. It was not my fault. It was the clinic’s mistake, but you think since the clinic placed the chip in our dog, they would listen to them and fix the information.

What do I do get a lawsuit based on an inexpensive item? This is ridiculous.

My pet found a hole in the fence so she decided to time for a walk. Someone called HomeAgain who in turned call both my husband and I. We found Tater just strolling in the neighborhood. So thank you for the alert. Sorry this review was latest to post.

Sign up way very easy. Yes - the whole "pay for registration on the microchip after paying for your animal to be microchipped, yearly" - isn't ideal, but that's unfortunately how it seems to be anymore - either way - This company has a 247 365 emergency vet line where you can call incase something happens to your pet -i.e. your pet eats some grapes like my Zoe did. My vet was not open, and when I had reached out to the "emergency" vet attached to my vets office, they suggested I had called poison control - this would have cost 100$ just for the phone call alone, once. That call took me over 20 mins. to even connect with someone when I had gotten another message saying if she was registered with HomeAgain, I would be able to call and wave the fee. Hoping that it would be quicker - I hopped on and they picked up right away. They were very understanding, kind, patient, and treated me with nothing but with respect. With the $19.99 a year that I pay for my girl to have her chip registered plus the fee waved for any emergency poison control situations (I hope that this will forever be my one and only, but I wasn't planning for this one - so you NEVER KNOW) or any other afterhour emergency needs that my vet may not be able to answer right away on, this is PERFECT for me.

I have read the other comments before posting this and i have to say i am quite shocked at how low the rating was vs what my experience was with this company. Thank you HomeAgain for being there when we needed you the most.

Be aware that Home Again has started refusing to completely register your pet unless you pay for a yearly subscription. So you will pay for the microchip at the vet—and when you try to register the animal, Home Again will continually tell you that the enrollment "is not complete." It will hold the microchip hostage for a $20 a year subscription. This is new, I've been registering cats with them for many years. It's really unconscionable.

rapid and expert response. Time and again they have helped us and gave us reasurance

ADDENDUM: A living human finally responded by correcting the chip number without me having to take Jaxson to get scanned again. That's a problem with auto-generated email responses. The canned responses often don't address the problem. They earned more stars now.

ORIGINAL POST BELOW

I'm going to Europe with my cat in the spring. Europe requires a 15 digit chip and rabies shot for travel. I asked the vet to put in a 15 digit chip because Home Again's records show a 14 digit number. However, the vet scanned his chip and found it to have the required 15 digits. The Home Again records were missing a zero in the middle. The vet gave me a certificate of rabies vaccination showing the correct scanned 15 digit number.

I contacted Home Again by phone and the man I spoke to was very helpful. He submitted a request to correct the error

Then I received an email from the company saying that I would have to take my pet back to the vet, have him scanned again, and take a photograph of the scanner. This shouldn't be necessary, since a licensed veterinarian scanned him and documented in a signed legal document that the correct number has 15 digits, not the 14 digits that home again shows. I responded that an additional scan shouldn't be necessary because my cat is frightened by having to go to the vet and being in a cat carrier.

I received a second email from home again, exactly identical to the first one, saying again that I must take my cat to a vet or a shelter to have him scanned again and photograph the scanner.

So bottom line, this company is deliberately keeping my pet's ID number incorrect in their records so that if he is ever lost and is scanned, they won't be able to locate him because their records show 14 digits and his chip has 15 digits. What good is their service if they won't correct an obvious error?

The tech answered all my questions and went beyond to give me another resource. She calmed my fears and saved me from an expensive trip to the vet. This is a valuable resource.

Total scam. You're still totally on your own. If I ever find my pet I'm sure they will take credit for it. Don't waste your money.

Follow up. Cat returned on its own. No help from home again.

My cat got out and then we're very helpful in helping me post his location and also provided a poster which was very helpful.

My pet was actually reported stolen. Home again actually allowed the person who committed the theft to change the microchip number into there name. Never even contacted me. So when Animal Control went to recover the pet, the chip came back to them. And now the pet has been moved.

Home Again made it incredibly easy to find our missing German Short Haired pointer. After missing for a full day and night we were panicking. Within 45 minutes of figuring out how to set up an account, post a pic and voila, someone commented they had seen our dog that morning. We quickly used e bikes to navigate the mountains near our home and found our curious guy in the bushes scoping out birds. Thank you to Home Again for helping us in our frantic pursuit to retrieve our beauty!!

I’m giving a three star because I have yet to have any issues except that when my pet was lost ( she is now at home on my lap) it only alerted animal control instead of also sending a message out to animal hospital and shelters because it’ll work better if they did let them know but it proves to be helpful if someone returns your pet and I also haven’t gotten anything about a payment like the others said they did, they might’ve clicked on something because this is my second year having my cat microchipped and no issues here. Also I’m adding this due to the reply but animals hospital and shelters were not alerted in my area and I know this for a fact because I made a call to the animal hospitals and the shelters and they had no clue my animal was missing I don’t know if they are not checking to see if they’ve been alerted or just wasn’t at all, this should definitely be fixed due to a lot of people returning animals to hospital are might even try to keep the animals

Home Again chip placed by my vet. Now after reading these reviews I am worried that will not be helpful if dog gets lost. Also sounds like if you register with them and pay for a 'premium' that scammers somehow get the info and pounce on you. Wonder if my vet aware of all these bad reviews.

They helped me find my dog in less than 48 hours. I am so glad that I have them. I’m glad that I have neighbors and friends that have Home again.

I received a call and email that somebody in another state had found my cat, who to my knowledge was still in my house. Obviously, I panicked, thinking that she had gotten out of my house somehow and a woman in a completely different state was currently in possession of her. When I called that woman, she stated that she had found a dog, not a cat, and that someone else must have my cat and they mixed up the numbers. I called HomeAgain and the representative basically confirmed that this woman didn't have my cat, but they didn't know where she was and instructed me to try to calm down. When I finally got ahold of my neighbor, they were able to look in my bedroom window and saw my cat and confirmed she was at home. Had the worst hour of my life at work trying to figure out how my cat ended up missing in California when she had been in my apartment in Washington two hours prior as I left for work. Terrifying and confusing. I hope the person whose dog was found is reached out to eventually... If my cat actually Had been missing and I'd gotten that email only to end up with this dead end, I can't imagine how devastated and disappointed I would've been. I know this was probably just a clerical error/typo and isn't any one person's fault, but I wish the microchip company had confirmed the type of animal/gender of animal with the woman who found it before they emailed/called me as HomeAgain knows my pet is a female cat and the woman had found a male dog. This experience could've been avoided.

This didn’t help us find our dog. We live in a rural area and there are not enough people around to see this. Will not be renewing premium service.