HomeAgain Pet Recovery US Omdömen 242

I was filling out the information for my newly adopted puppy, Bunny, but the website kept glitching. I called the customer service line and spoke with Hector, who was very nice and helpful. He got Bunny enrolled and I ordered her tag with her chip information. Very happy to have this service!

I was rather emotional when Henry disappeared but the representative from Home Again was patient and helpful. The notice that Henry was missing was out in minutes. Initially I was going to report him missing on-line. The app itself is a bit confusing. Never occurred to me to click on my name to find Henry's information. Now I know but hope never to need it again. (Unless I find someone's pet)

I contacted HomeAgain to inquire about possible microchip migration/displacement on my new kittens. The rep was responsive and reassuring but did reinforce that I should bring this possible situation to the attention of my vet. I felt she was helpful and attentive.

Home again helped me find my pet by sending an alert to people in the neighborhood. I’m grateful for this additional resource.

This was the chip my Vet used. The dog went missing 3 days after it was inserted and I got a message on my phone from the person who found him. The next morning. I only used the free service but it worked just fine. I had the little tag on his collar and they used that to call. I am satisfied with how it worked.

I ordered the subscription AND a tag for my dog's collar. They took the money out of my account on 02/06/2026. I contacted them on 02/28/2026 to inquire as to the whereabouts of the tag (I ordered one from my other dogs 2 weeks later than I ordered this one, and received it in a week). They told me that normal shipping times are 3-4 weeks, and if I had not received it in 2 more weeks, to contact them back. That will be 6 weeks since they took my money. Today is exactly a month now, and still no tag!

It was a great and quick response from Home Again to assist me and to helping me finding my pet

When my dog ingested an NSAID late at night, I contacted my vet & they referred me to 2 poison control lines. One was a general line which charges per call, the other was HomeAgain, available at no cost to subscribers.

They were patient, kind and quickly reviewed my dog's physical information & the specifics of his problem.

I was fortunate that the dose was low enough to need only OTC meds & monitoring. As NSAIDS can be toxic, they were patient, put me at ease & have me detailed instructions to help my dog. They also saved us a trip to the ER.

I love this benefit & couldn't ask for better help.

The person actually yawned...
I called in to register my pet to discover they allow the vet to register your pet with no email address. When I called in to fix this they refused... said my husband had to call. We are both on the account, she is my dog, but my hands are tied.... they said they would reach out by phone, but when I gave the guy the number to confirm that they had the right one, he said he can't do that... WTF Apparently all they can do here at customer service is tell you how they can't help and yawn in your ear...

For the second time in 2 years, I have been treated rudely by customer service. I was a breeder of lab retrievers and always used Home Again and suggested to my buyers. Whoever is entering my info first can’t find my account, then is just plain rude. Recently, they entered alternate contact person as the dogs name. VERY SLOPPY. would not recommend Home Again.

I paid for the HomeAgain Premium Membership for one full year, expecting reliable veterinary guidance and meaningful support when I needed it. During that time, I reached out twice regarding my Chihuahua. These were not emergency situations — they were simple, common concerns that any pet owner might have and reasonably hope to get guidance on through a paid membership service.

Unfortunately, in both cases, I received no real assistance. The veterinarians simply advised me to “take my dog to a local vet.” While I understand that in-person visits are sometimes necessary, the whole reason I subscribed to the Premium Membership was to receive professional advice for non-urgent questions before resorting to costly clinic visits.

If I had unlimited funds, of course I would take my dog to the veterinarian for every minor concern. But that is precisely why services like this exist — to provide support and guidance when pet owners need reassurance or basic direction. Instead, the service feels like a scripted deflection rather than genuine help.

Additionally, the phone line has extremely long wait times, which makes the experience even more frustrating.

In my experience, this membership does not provide any real benefits, privileges, or meaningful access to veterinary advice. I do not recommend this service to anyone, as it simply does not deliver on its promises. I will not be renewing my membership.

Disappointed. I had a membership for years for my dog, to ensure his microchip was in a national database, along w/ his photo, description incl breed, color, my contact info plus vet, etc. I auto-renewed for years thinking the profile was solid. Unfortunately I had to close my account because my dog is deceased now, & when I logged in, I discovered his photo was gone, his breed & color info was gone. Luckily his microchip info, my contact & vet info was still there, & some form of description ie floppy ears. It's a bummer to know his profile had been watered down. I reached out to see if they can reimburse me for charges since his profile had been altered/watered down. It is good tho to have your dog's microchip info in a large database. Update: Home Again rep says no refunds for a payment over 6 mos old. Not cool. They didn't acknowledge any mistake on their end. Lame treatment for a grieving pet owner & long time customer. 2nd update: I contacted them via email & received an email response.

Amazing kind, patient and understanding customer service. Any assistance I have needed at various times of the day or late evening they have been great. Seamless, fast and efficient help. Positive and courteous service.

I don’t like the fact that HomeAgain requests renewal payments two months before our current contract expires!

Mario the cat is an inside/outside cat with wanderlust. I had him chipped when he was neutered. The chip enabled him to be returned to me 3 times so far. He was gone for at least a month recently but showed up for some kibble on the front porch this afternoon. He's been eating well and staying with some kind people because he's gained weight despite his lengthy absence during some nasty winter weather. I am very appreciative of the assistance of the HomeAgain team.

I’ve used this site for over 15 years and have three different pets on it. I’ve never had any issues and really like the fact that my dogs can get their temperature taken when they check the chip. Very easy and inconvenient and helpful for the dogs.

The representative was amazingly helpful and the piece of mind that comes with known we bettered our chances at finding our fur babies if ever lost is some kind warm feeling

Update. The site needs to be fixed. I am completely unable to manually renew my pets' premium accounts. I have tried other browsers and devices. Calling does not help, all they send me in email is 'we have set your pet to auto renew' then it gets canceled the next day. After 3 emails and calling 3 times, I learned they have no tech or billing support. So I can't renew my pets' because no one will fix the bugs on the site that prevent me from checking out. Their system is rejecting the validation of all my payment methods before the validation even reaches the bank. So it keeps canceling the auto renew. They are absolute trash.

UPDATE: 2/12/26 - I responded to HomeAgain with my contact information as they requested, but have not heard anything back as of this date.
I recently was in the process of adopting a puppy that was microchipped. I already have one dog registered through HomeAgain, so I though that I would be proactive and add the incoming dog to my account. I added him and paid for a tag and the 1-year subscription. The next day, I learned that the dog failed the vet exam, having a serious health condition. The adoption was canceled. I immediately called HomeAgain to explain that I wouldn't be receiving the dog and asked for a refund. I was told "NO". I reiterated that I was not going to take possession of the dog. I was told that it is not their policy to refund once a subscription is initiated. This is absurd. There was no reasoning with the rep, and supposedly "the supervisor" who I was not allowed to speak with. I am now disputing the charge on my credit card. There has already been one class action suit won against this company. I couldn't be more disappointed with the lack of ethics. I should be paying for a subscription for a dog that I don't have???

I went online to update the status of my Scottish Terrier, MacKenzie. She passed away last year from cancer in her urinary tract. She was not “just a pet” to me; she was a huge part of my recovery from a brain tumor. She stayed by my side constantly, comforting me and somehow still trying to be strong while she was suffering herself.

So, when I marked her as deceased, I was stunned to see your portal (Home Again Pet Recovery) instantly wiped her profile, including her photo and every bit of information, like she never existed. It felt cold, dismissive, and honestly cruel. In that moment, it wasn’t just a technical glitch, it felt like you were erasing something I deeply loved.

You need to rethink how your system handles this. People come to your service during painful moments, and your process made mine worse. Whether you intended it or not, it came across as “once she’s gone, none of it matters.” That brought back a lot of raw grief and anger.

Do better. Learn some compassion.