Holts Gems Omdömen 

After visiting a couple of jewellers we decided on Holts. They were warm, friendly, and professional, and their office felt organised and safe. The rings they made (from removing a stone and recycling the gold of an existing ring) were beautiful.

Holts Gems was recommended to me by the jeweller who made me a stunning ring, however, they did not have someone internally registered with the National Association of Jewellers who could appraise my ring. For me, this was an essential requirement of anyone providing me with an appraisal so that I could rest assured that if anything ever happened to it, there would be no argument with an insurance company as to the quality of the appraisal.

They specifically recommended Alicja, the Managing Director of Holts Gems. Holts Gems are members of the National Association of Jewellers and have been delivering a valuation service for 80 years - with no issues with their many valuations being accepted by the insurance sector. Alicja herself is an accredited valuer who also has CAT - Certificate of Appraisal Theory, providing the essential foundations for jewellery appraisal - and the necessary qualifications.

Reassured, I contacted Holts Gems and could not have been more impressed with the service I received.

Initially I happened to be in the area (the same day I picked up my ring!) and just showed up to have an initial discussion. I met with Amy, who was lovely and helpful, and she gave me Alicja's email address. I expressed that I really really did not want to be without my ring for any length of time - ideally my preference would be a same-day service. I had investigated more local appraisal services to me, and the general theme was that a company would want to take my ring for a few weeks on a waiting list before completing the appraisal. This was honestly completely unacceptable to me and I would not want to work with a company who had that approach. Not to say I don't understand why companies do that - I'm sure there are many non-shows for appointments made, which is of course a massive time-waster for them. However, I didn't want that.

Amy was very reassuring and said they could offer a same-day service so long as it were during a weekday and far enough in advance to have their time available.

I then emailed Alicja, who was also more than helpful. We easily found a date when they could provide a same-day service, and it wasn't too long a wait, which I was sooooo happy about. I feel they bent over backwards to make that happen for me.

Also extremely importantly, I have a very specific and unusual diamond. I really wanted this to be captured in the appraisal - like not even 'wanted' but considered it an essential part of the appraisal contents. Alicja went out of her way to ensure she completed due diligence on this even before I attended my appointment and reassured me of the research she had completed. I really appreciated that as it was just a great reflection on her approach, keenness to ensure she had the correct information to make an accurate appraisal, etc. I was impressed and grateful.

I attended the appointment and again, Alicja and the team were lovely. They were so efficient; made copies of the paperwork I had brought; and quickly took all the appraisal photos/measurements/weights etc. The thing I was SO surprised about was that this approach meant I IMMEDIATELY had my ring back!!!! I had thought I would have to leave it with them the whole day but received it back straight away. I was thrilled!!!

And true to her word, the appraisal was with me by the end of the day. :D

It definitely wasn't a cheap service, but honestly, the same-day appraisal service, getting my ring back immediately and the reassurance I was getting an official valuation trusted by insurers made it more than worth it.

Thank you so much Alicja and team!!! :)

Alicja was so helpful and knowledgeable and designed a gorgeous ring for me.

A really lovely company . Understated and clearly very knowledgable . Lovely staff who took time with us and helped buy something special at a price we could afford as well as matched a stone in a ring which was lost expertly . Thank you .

We can't review May and Holts Gems well enough. From my first visit she was patient and took the time to work through all possible options with us. She was extremely helpful and was brilliant at helping us work out what we wanted, never making us feel rushed on a really important decision. We ended up with exactly what we wanted particularly because of her attention to detail and guidance. Great experience and would recommend.

Edit: just to add that Farah was so helpful and responsive when I first got in touch over email. This was what originally convinced us to go with Holts and was really encouraging.

We chose to go with Holt Gems for my engagement ring as we wanted a yellow sapphire and had heard they specialised in precious stones (and learnt that they even supplied many of the the other jewellers in Hatton Garden). We didn't have an appointment booked but Amy was so kind, she saw us anyway and already had the most amazing yellow sapphire ready to go. We had a really clear idea of what we wanted for the ring, and they delivered on this perfectly. Their customer service since getting the ring has been amazing - they're so responsive and understanding of how important and personal an engagement ring is. Both Amy and Farah have been lovely and I couldn't recommend enough.

Great experience with Holt Gems with a Saffire engagement ring. Very friendly and good price

Perfect gift...
Need to add a personal message with gift...

We have been customers of Holts since January 2002 and their help and advice is as excellent as the jewellery itself which gives us the confidence to keep going back.

Alicja has recently helped us with two new pieces and again the service she has given us has been amazing.

We cannot recommend Holts highly enough.

Alicja was amazing. She was so knowledgeable and helped every step of the way to design a perfect engagement ring.

I was gifted the chance to get a piece of jewellery made to my specification by Holts Gems. I chose a stacking ring made up from 2 lab-grown, brilliant cut diamonds and one oval tourmaline set in white gold.

I discussed the design with Alicja and the finished product arrived today. Even though I had a good idea how it would look from the photos and drawings supplied, it has far exceeded my expectations.

Craftmanship is of a very high quality, as are the stones. I am absolutely delighted with it.

I used the "Build your Own" feature to design the engagement ring I purchased.
It let me peruse the gemstone from their available stock and to socket in the style I had previously chosen.
It took some time for the ring to be ready but you can't rush craftsmanship. The ring is absolutely stunning and I could not be happier with the process.
I am especially pleased as I chose the components myself, making me feel a bit more as a part of the ring making process.
The communication with the team was also fantastic as they kept me appraised of every steps in the process.

A great company for engagement and wedding rings. Alicja was very patient, clear and considerate. She made it a very enjoyable experience and I would highly recommend.

Alicja designed and made three separate pieces of bespoke jewellery for me last month. I had a personal appointment and together with my wishes and her expertise, we fashioned some beautiful pieces that will become heirlooms within my family. The service, care and communication was exemplary.
Once again, thank you Holts.

We are return customers to Holts and have always been impressed with the excellent service we receive. Alicia helped us recently with repairs and choosing a new gemstone and we were 100% happy. Very happy to recommend.

I would highly recommend Holts Gems. Amy and the team delivered such a great service - everyone was friendly, knowledgeable and accommodating and made the experience of picking an engagement ring very enjoyable. Thank you!

I used Holts to create a family heirloom. It was a very special and intimate process and I was deeply touched by the way I was supported and guided by Alicja every stepof the way. The result was stunning. It was one of the most special giflts I have ever given.I loved that I was able to work with a family owned business to create a family gift that I hope will be passed on through generations to come.

I dealt with Sofia and Farah who were a pleasure to deal with and I wouldn’t go anywhere else. Perfect experience all round.

Excellent bespoke customer care from a proper expert in the field of jewellery. Not push in trying to make a sale but genuinely listens to what the customer needs. Perfect, professional people.

Good communication and delighted with the item