Used Holts for an engagement ring. Very pleased, ring design, ring craftsmanship and diamond selection came together to make a stunning ring! Customer service was also fantastic, I had no issues b... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff at Holts Gems were very welcoming at the initial consultation. They met our needs precisely and provided excellent advice regarding our bespoke engagement ring. We were very happy with their... Se mer
Företaget har svarat
The team at Holts are all extremely friendly and helpful with any question I had, making two custom pieces for me and understanding all of my needs. I will definitely be coming back for all my future... Se mer
Företaget har svarat
I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Kontaktuppgifter
1st Floor, 39 Greville Street, EC1N 8PJ, London, Storbritannien
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Utmärkt
264 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Engagement ring success
I chose Holts Gems as the designer and maker of our engagement ring due for several reasons, but mostly due to their customer service, where they were extremely attentive and helpful. I never felt any pressure and was never rushed into a decision. The ring itself is beautiful. Thank you the team at holts gems!
6 juni 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Adam,
Thank you so much for your lovely review. We’re delighted to hear that our team's attentive and supportive approach made such a positive impression. Creating a relaxed, pressure free experience is something we really value, so it’s wonderful to know you felt comfortable throughout the process.
We’re also so pleased that you love your engagement ring. Thank you for trusting Holts Gems with such a special piece, and we wish you both every happiness for the future.
Best Regards,
Madeline
Holts Gems Team
Bespoke Gemstone Ring
Alicja and the team at Holts helped me to design a bespoke gemstone ring for a special occasion. We looked at a variety of gemstones and talked through a number of possible designs, helping me get to something I was really happy with. The gemstone itself that I selected is incredible in terms of colour and clarity. It was a really great experience to specifically pick the gemstone for the ring.
The ring has gone down a real treat! Would highly recommend! Thank you!
17 april 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Matt,
Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the experience of designing your bespoke gemstone ring with Alicja and the team. Choosing the perfect gemstone is such a special part of the journey, so it’s fantastic to know you found a stone you truly loved.
We’re so pleased to hear that the ring was so well received and that you’re happy with the finished piece. Thank you for your kind recommendation and for choosing Holts Gems to create something so meaningful.
Best Regards,
Madeline
Holts Gems Team
Expert and attentive ring design
I thoroughly enjoyed the whole process of choosing all the elements of my bespoke ring. Holts Gems were brilliant from start to finish, very knowledgeable, they expertly guided me through each step of the design process and kept me fully informed when my ring was being made.
I would whole heartedly recommend this company and am thrilled with my bespoke ring.
4 april 2026
Svar från Holts Gems
Dear Teresa,
Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the bespoke design journey from start to finish and felt well supported throughout the process.
It’s fantastic to know that our team’s guidance and communication helped make the experience enjoyable and reassuring, and we’re so pleased that you love your finished ring.
Thank you again for your wholehearted recommendation and for choosing Holts Gems to create such a special piece.
Best Regards,
Madeline
Holts Gems Team
I have been using Holts for over 20…
I have been using Holts for over 20 years and they never fail, my recent piece was for my wife's 60th, a natural pink diamond, that was affordable and work with the design I had in mind, Alicja's patience, ideas, support and desire to ensure I get what I wanted was second to none. The piece was perfect!
Thank you all again
28 maj 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Sean,
Thank you so much for your continued support over the past 20 years. It truly means a great deal to us that you continue to trust Holts Gems with such important and meaningful pieces.
We’re delighted to hear that the natural pink diamond piece for your wife’s 60th birthday was everything you had hoped for. Alicja will be so pleased to know that her patience, ideas and support helped bring your vision to life.
Thank you again for your kind words and trust in our team. We hope the piece brings your wife joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Seamless experience
Seamless experience. I had the pleasure of being helped by May who struck the perfect balace of encouraging, knowledgeable, and incredibly friendly.
I had absolutely no idea where to start and we ended up with a perfect ring that my now fiancée is in love with. Thank you to May and the Holts team. Would recommend Holts wholeheartedly to anyone thinking about an engagement or getting any piece of jewellery made.
1 april 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Harrison,
Thank you so much for your wonderful review. We’re delighted to hear that May helped make the whole experience feel seamless and enjoyable from start to finish. Choosing an engagement ring can feel overwhelming at first, so it’s fantastic to know you felt supported and guided throughout the process.
We’re so pleased that your fiancée loves the ring and that together you created something truly special. Thank you again for your kind recommendation and for choosing Holts Gems to be part of such an important moment.
Best Regards,
Madeline
Holts Gems Team
Exceptional creativity, expertise, service and value
I can't recommend Alicja and the whole team at Holts Gems highly enough.
They are expert in every possible way when it comes to gems and jewellery design and creation. The quality and creativity of their work and their customer service is second to none.
We have had the pleasure of working with Alicja and the Holts team for nearly 20 years now, with Holts creating many important and much loved pieces for us, always with exceptional service and value.
Highly recommended.
11 maj 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Kerry,
Thank you so much for your incredibly kind review and for your continued support over the years. It has truly been a pleasure working with you for nearly 20 years and being part of so many meaningful pieces and moments along the way.
Alicja and the whole team will be so grateful for your kind words about our creativity, craftsmanship and service. Building lasting relationships with our clients means so much to us, and we’re delighted that the pieces we’ve created together have become so loved and treasured.
Thank you again for your trust, loyalty and recommendation. We look forward to many more years of creating special jewellery with you.
Best Regards,
Madeline
Holts Gems Team
Amazing service
Honestly cannot recommend enough Holts Gems.
I have visited 6+ stores and I’ve never found another one that comes close to the dedication, attention to detail and actually listening to what the client wants rather than selling the most expensive gem.
Absolutely wonderful.
20 maj 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Christian,
Thank you so much for your wonderful review. We’re truly delighted to hear that your experience with us stood out after visiting so many other jewellers.
Listening carefully and helping each client find the right piece for them is at the heart of what we do, so your kind words about our dedication and attention to detail mean a great deal to us.
Thank you again for your recommendation and for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
You couldn’t ask for better
This review is at least 8 months overdue but let the fact it’s been on my mind all that time that I needed to get to it be testament in itself to how grateful I am to the team at Holts.
Holts were involved in the process of my engagement ring from the first assessment and valuation of the stone to the appointment to choose a design to executing the finished product and I can’t imagine having used any other company.
The time, care, and genuine excitement they put into the process made my experience all the more special, and their understanding of the personal value the stone in my ring had to my family and the story behind it made me feel in such safe hands.
The personal consult to choose a setting was done with so much care and patience (especially when I was very indecisive!), and gave me the space that led to choosing something I never would have expected but ended up completely perfect. The finished product exceeded all expectations, and I am so happy that I decided to trust the experts and the process.
Whatever gem or jewellery services you’re in need of, I truly could not recommend Holts any higher. My ring has a whole host of stories behind it, and the wonderful team at Holts will now always be one of them.
Thank you, thank you, thank you, from the bottom of my heart, for taking so much care and professionalism in what you do.
14 augusti 2025
Omdöme utan inbjudan
Svar från Holts Gems
Dear Em,
Thank you so much for taking the time to share such a heartfelt review. It truly means the world to us, especially knowing it has stayed with you all this time.
We’re honoured to have been part of your journey, from the initial assessment of your stone through to the finished ring. Hearing how much the piece means to you and your family, and that you felt in safe hands throughout, is incredibly special to us.
It’s wonderful to know that the design process felt thoughtful and unhurried, and that trusting the process led you to something that feels just right. Knowing your ring carries so many stories, and that we could be a small part of that, is something we’re very grateful for.
Thank you again for your kind words and recommendation. It was a privilege to work with you, and we hope your ring continues to bring you joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Purchased an engagement ring from…
Purchased an engagement ring from Holts. Great process from start to finish. Had a style I could not find anywhere else. Customer service is second to none. Thank you.
26 mars 2026
Svar från Holts Gems
Dear Ross,
Thank you so much for your kind review. We’re delighted to hear that you found a unique style with us and that the process felt smooth from start to finish. It’s wonderful to know our customer service stood out to you.
Thank you again for choosing Holts Gems, and congratulations on your engagement.
Kind Regards,
Madeline
Holts Gems Team
Svar från Holts Gems
Dear Sarah,
Thank you so much for your kind review. We’re really pleased to hear you had an amazing experience with us and felt welcomed and comfortable. Creating an inclusive and supportive environment for everyone is very important to us, so your feedback means a great deal.
Best Regards,
Madeline
Holts Gems Team
Very helpful for custom jewellery…
Very helpful for custom jewellery design. Lots of patience and expertise. Simeï has great taste and helped me design a beautiful ring for my wife. Highly recommended.
10 april 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Roman,
Thank you so much for your lovely feedback. We’re so pleased to hear that you enjoyed the bespoke design process and felt supported throughout. Simei will be delighted to know her guidance and eye for design helped bring your vision to life.
It’s wonderful to hear that the finished ring is so special to you. Thank you again for your recommendation and for choosing Holts Gems.
Kind Regards,
Madeline
Holts Gems Team
Svar från Holts Gems
Dear Richard,
Thank you so much for your kind review. We’re delighted to hear that you enjoyed the service and our selection of rings and stones. We truly appreciate your feedback and hope to welcome you back to Holts Gems again in the future.
Kind Regards,
Madeline
Holts Gems Team
Emerald and sapphire rings and pendants
We have used Holts Gems for an emerald ring, emerald pendants and emerald and diamond earrings - plus refurbishment of a sapphire and diamond ring
The craftsmanship has been excellent in all cases and the team listen and are attentive to our needs and wishes.
I highly commend Holts and in particular Alicja for her professionalism and design
13 mars 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear David,
Thank you so much for your continued support and for sharing such a lovely review. We’re delighted to hear that you’ve been pleased with the craftsmanship across your pieces, from your emerald jewellery to the refurbishment of your sapphire and diamond ring.
It means a great deal to know that you feel listened to and well supported throughout each project. Alicja will be so pleased to hear your kind words about her professionalism and design work.
We truly appreciate your recommendation and look forward to working with you again in the future.
Kind Regards,
Madeline
Holts Gems Team
We had a fantastic experience with Holts Gems
We had a fantastic experience with Holts Gems Jewellers while choosing our engagement ring. Caitlin was incredibly helpful and patient throughout the whole process, taking the time to show us plenty of options until we found the perfect ring. The service felt very bespoke and personal, and nothing was ever rushed.
Caitlin also made the delivery process smooth and stress-free, keeping us well informed and making sure everything was ready when promised. We really appreciated the care and attention to detail.
Would highly recommend Holts Gems to anyone looking for an engagement ring and a truly personal service.
30 januari 2026
Svar från Holts Gems
Dear James,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience choosing your engagement ring with us. Caitlin will be so pleased to know that her patience and care helped you find the perfect ring and made the process feel relaxed and personal.
It’s also lovely to hear that the delivery process felt smooth and well communicated. Your kind recommendation means a great deal to us. Congratulations again, and thank you for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
Exceptional custom engagement ring and service
I had an engagement ring custom made by Holt Gems in Hatton Garden and couldn’t be happier with the experience.
From the very first consultation, what really stood out was how attentive Alicja was. I’d met with a few other jewellers beforehand, but the level of care and attention here was completely different. She genuinely took the time to understand exactly what I wanted, which made the decision easy.
She listened carefully to the design I had in mind and also offered thoughtful suggestions that enhanced certain elements without ever pushing in a different direction. The whole process felt collaborative and very personal.
The finished ring is exceptional, the design and craftsmanship are outstanding. My now fiancée absolutely loves it. She couldn’t believe how beautiful it is and is so happy with it.
I couldn’t recommend Alicja at Holt Gems highly enough. If you’re looking for a custom engagement ring in Hatton Garden and want someone who truly listens and delivers something special, this is the place to go.
25 februari 2026
Svar från Holts Gems
Dear Elliot,
Thank you very much for taking the time to share your experience again. We truly appreciate your support.
We’re so pleased to hear how happy you are with the engagement ring and that the process felt thoughtful and collaborative from the start. Alicja will be delighted to know that her care and attention helped bring your design to life.
It’s wonderful to hear that your fiancée loves the ring. Thank you again for choosing Holts Gems and for your kind recommendation. Congratulations to you both.
Kind Regards,
Madeline
Holts Gems Team
I was looking for a birth month pendant…
I was looking for a birth month pendant for my mother’s birthday, and Holts created a beautiful bespoke piece within just a week. I’m absolutely delighted with the result. The team at Holts was warm, welcoming, and gave me excellent advice to help me make the right choice. I would definitely recommend them!
27 februari 2026
Svar från Holts Gems
Dear Dara,
Thank you so much for your lovely review. We’re delighted to hear that the bespoke birth month pendant was just what you were hoping for, especially within such a quick timeframe. It’s wonderful to know you felt well advised and welcomed throughout the process.
We truly appreciate your recommendation and hope your mother loves her special piece as much as you enjoyed creating it.
Best Regards,
Madeline
Holts Gems Team
Service Excellent.
Very friendly and helpful. The repair work was excellent and completed quickly. Thank you. Eileen K
7 februari 2026
Omdöme utan inbjudan
Svar från Holts Gems
Dear Eileen,
Thank you so much for your kind words, Eileen. We’re delighted to hear that you were pleased with the repair work and that it was completed promptly. It’s always our aim to provide friendly and helpful service, so your feedback means a great deal to us.
Kind Regards,
Madeline
Holts Gems Team
Great buying experience!
Caitlin was incredible in helping us find the perfect ring. Before our appointment, she curated a selection of stunning diamonds for us to view. I’ve realised that seeing the stones in person is essential, as the quality and sparkle matter immensely, even with lab-grown diamonds.
We also explored their unique colored diamonds and previewed different wedding band pairings, which was a great touch. Caitlin was never pushy; instead, she asked thoughtful questions about my partner's style and gave honest, clear advice on what works best. As a person who was buying without my Fiancee it was really helpful!
6 februari 2026
Svar från Holts Gems
Dear Yegeun,
Thank you so much for your wonderful review. We’re delighted to hear that Caitlin helped make the experience so informative and enjoyable for you. We’re so pleased you found the curated selection of diamonds helpful.
It’s great to know that exploring coloured diamonds and wedding band pairings added to the experience, and that Caitlin’s thoughtful, honest guidance gave you confidence while choosing on your own. That trust means a great deal to us.
Congratulations on your engagement, and thank you for choosing Holts Gems for such a special purchase.
Best Regards,
Madeline
Holts Gems Team
Catilin was incredibly helpful and…
Catilin was incredibly helpful and patient despite my indecisiveness. We went several times to try various mounts and gems and she really helped us find the right one. We're now waiting on the final ring with the gem set for which I'm really excited!
7 februari 2026
Svar från Holts Gems
Dear Ekin,
Thank you so much for your lovely review. We’re so pleased to hear that Caitlin was able to support you so patiently while you explored different mounts and gemstones. Finding the right combination is such an important part of the journey, and we’re glad you felt confident in your final choice.
We’re excited for you too and can’t wait for you to see the finished ring with the gem set. Thank you for choosing Holts Gems. We look forward to sharing the final result with you very soon.
Kind Regards,
Madeline
Holts Gems Team
Fantastic and knowledgeable independent jewellers
My partner and I stumbled across Holts Gems whilst engagement ring shopping in Hatton Garden, and we're very glad we did as we ended up purchasing our engagement ring with them.
Unlike many other places in Hatton Garden it is very clear that Holts is a truly independent operation, with staff that are highly knowledgeable and interested and provide fantastic and genuine customer service.
I would recommend them very highly!
6 februari 2026
Svar från Holts Gems
Dear Simon,
Thank you so much for your wonderful review. We’re so glad you found us while exploring Hatton Garden and that you chose Holts Gems for your engagement ring.
It means a great deal to hear that our independence, knowledge and genuine approach stood out to you. Providing thoughtful, personal service is incredibly important to us, so your kind words truly mean a lot.
Thank you again for your recommendation, and congratulations on your engagement. We hope to welcome you back in the future.
Kind Regards,
Madeline
Holts Gems Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.