Holland2Stay 

More5 is a new building mainly intended for Leiden University staff. While the rooms themselves are quite nice, the overall move-in experience was not very smooth. The exterior is still unfinished, with sand, tiles, and construction work ongoing, which makes the surroundings feel messy. There is also sand inside the building, likely due to the continuing construction.
The check-in team was mixed: some staff were friendly, but one person even threatened to cancel our check-in for the day simply because I asked why we had been waiting in the lobby for more than thirty minutes. Thankfully, the woman who eventually brought us upstairs was kind and helpful.
The common utilities could definitely be improved. The building does not feel cosy yet, and the washing machine and dryer are quite expensive for what they offer. The dryer, in particular, does not seem to work properly. The shower pressure is also low, and workers later told us this was intentionally set that way to control usage.
Overall, the rooms are pleasant, but I am unsure how long the “new construction site” feeling will last, given how much work is still ongoing inside and outside the building.

Beautiful cockroach nightmare in my apartment i dont know what kind of dirty girl was living here before me when the house are only 3-4 years old and i need to kill cockroaches every day. Plus my fridge not working and i have insurance but still i had to pay for them to check it but had no answer what will be with it… probably they will burn my 2 weeks free repair time and ask to pay more for new one.
I paid for first month but in website they put me to pay again so i wait how it will end with that…
Can keep talking but maybe enough… lets hope i will win this 100€ for all food got bad in not working fridge and for poison for cockroaches.
Hopefully hope for some respect in future.
Wish other people be strong too

Quick responses with questions, nice room to stay and great locations

Just moved in, the warm system does not work well, still try to find a solution. No other problems, satisfied overall.

Usually the help and communication are very quick, mostly within the same day.
Guidance, help, and support

Everything inside the flat seems to be working and well done. Nevertheless, the common area is unfinished and there is no access path to the building, it is necessary to pass through a dirt/sand. Therefore everything is very dirty inside and you cannot leave your shoes on in your apartment without filling it with dirt. I just hope the construction work of the building will be finish quickly !

So far, my experience with H2S has been very good. The staff are always quick to respond whenever there’s an issue, and they are consistently kind and helpful. It’s reassuring to know that any questions or problems are dealt with efficiently. I’m looking forward to the building works finishing up soon and seeing the full potential of the building. Overall, I’ve had a positive experience and would recommend H2S to others looking for an apartment company that truly cares about its tenants.

Had an amazing experience finding my new apartment with Holland2Stay. The team is always super responsive and the whole booking process could not be easier and clearer.

Good srevice and very accesible. However, not much information in detail about accomodation lead us to found some surprises

The apartment I got is pretty nice and clean. Finding the apartments themselves is a bit of a challenge, ppl use bots to score them these days but otherwise so far my experience has been good.

The apartment is very well-equipped and reasonably priced. Moving in was very smooth. Arranging everything was easily done through the website, and their customer service was great.

I really appreciate Holland2Stay for their professional management during the entire process, which enabled my smooth settlement at MORE5. The timely communication and prompt responses, coupled with professional and clear feedback, stood out to me. On the day of picking up the keys, the welcome and assistive service offered to a person with a disability was greatly felt by the approach of adapting to communication.

This is my second time renting from H2S. I have loved my apartments , and the support they provide for the tenants.
Absolutely recommend this to anyone looking for housing in the Netherlands.

We live in the Onyx building (New building est. 2018). Usually, H2S reacts quickly to maintenance issues such as changing lightbulbs or fixing blockages. However, this time the response to our kitchen leakage has been extremely slow and disappointing.

-Oct 26 (Sun): We found a leakage under the kitchen sink and reported it right away.
-Oct 28 (Tue): The caretaker came and fixed it temporarily.
-Nov 2 (Sun): The leak happened again, and we reported it immediately.
-Nov 10: H2S said a supplier would come to check the problem, but one week has passed, and no one has shown up or followed up.

This delay has caused us lots of inconvenience; we are even afraid to use the sink because of the ongoing leakage.

Greet room, clean, private, nice building manager.

Very good the decision to stay at Flying Deer. I can come back and forth to Amsterdam with no problem.

rubbish，
快跑（leave it away

I am somewhat satisfied with services so far. I hope this continues as I continue to stay...

However, they did this weird thing of asking for a rent that was already paid. It is updated in my portal (payments) and I have the paid invoice from Holland2Stay but I got an email requesting for the same payment with threats of extra cost. That was quite strange to me!!

Nice location and the apartments are spacious, modern and well maintained. Slight damages that need repair have been addressed to the building management team and are handled properly so far.
hope the communication and cooperation to continue this way. :-)