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Holidaysafe Travel Insurance Omdömen 

18 724
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I took out some single trip holiday insurance with Holidaysafe because I have used them before. It was a very straight forward exercise to complete the online questions, and then pay for the policy. T... Se mer

Betygsatt 5 av 5 stjärnor

I have used Holidaysafe as my holiday insurance provider for many years. I find their pricing policy very fair and reasonable. The sales team are knowledgeable with regard to holiday insurance. I hav... Se mer

Betygsatt 4 av 5 stjärnor

Very helpful staff who knew how to navigate my mistake when I completed my online form. He was very patient and took his time to ensure everything was completed and finalised correctly.

Betygsatt 4 av 5 stjärnor

I’ve some pre existing health conditions and used Holidaysafe several times since being diagnosed with cancer. Yes, there are lots of questions some of which I’m not completely sure of, but the cover... Se mer

Företagsinformation

  1. Reseföräkring
  2. Försäkringsagent
  3. Försäkringsbolag

Om Holidaysafe Travel Insurance

Skrivet av företaget

At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.

Why choose Holidaysafe?

Skrivet av företaget

24 Hour Emergency Medical Helpline
We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
Call Centre
Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
Featured in the Which? Best Rate Tables
Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
Awards & Nominations
Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
Air Doctor Connect
As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!

Kontaktuppgifter

  • Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Storbritannien

  • holidaysafe.co.uk

Holidaysafe Travel Insurance

Award winning cover starting from under £10 – get your quote today

4,5

Utmärkt

TrustScore 4.5 av 5

19 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(18 724)

332 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

I have used Holidaysafe Travel…

I have used Holidaysafe Travel insurance for over 10 years and never made a claim. Following my last trip I claimed for lost luggage. Claim submitted 5 weeks ago and although acknowledgement received on 15 June, since then nothing further heard!

10 juni 2026
Logotyp för Holidaysafe Travel Insurance

Svar från Holidaysafe Travel Insurance

Hello,

Thank you for taking the time to leave us a review and I am sorry to learn you have not had a response to your claim.

The claims are handled by the insurer of the policy, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.

We have referred this across to the claims team and asked that you are contacted accordingly.

Kind regards,

Claire
Holidaysafe Team

Betygsatt 5 av 5 stjärnor

Best Price

Have used Holidaysafe for quite a few of my holidays. I started using them as the company I previously used increased my premium by over 150%. I have incurable but treatable cancer and my husband also has medical issues, thankfully Holidaysafe are happy to insure us, albeit it is more than I would like to pay but it does depend where we are travelling. We are going to the Caribbean this time and it was £460 compared to other quotes which were over £1500. I cannot comment on how they deal with claims as I have never had to make one. However I would highly recommend them on price alone.

23 juli 2026
Betygsatt 2 av 5 stjärnor

Poor customer service

Poor customer service. Staff spoke poor English, did not seem to understand what I was saying, and kept contradicting themselves. They rang back to tell me that what they'd just told me was wrong, then rang back again to tell me that what they'd told me the second time was wrong as well. I ended up cancelling the policy.

21 juli 2026
Logotyp för Holidaysafe Travel Insurance

Svar från Holidaysafe Travel Insurance

Hi Alison,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

So we can look into this further for you, please can you email us on responses@tifgroup.co.uk and provide your full name, DOB, post code, policy reference and any telephone numbers you would have used to contact us? We can then review the calls in question and provide you with a detailed explanation as to what happened.

Kind regards,

Claire
HolidaySafe Team

Betygsatt 3 av 5 stjärnor

Although the call handler was polite…

Although the call handler was polite and helpful it was obvious English was not their 1st language and this made the call quite difficult they did not appear to understand common conditions and I was put on hold several times during the call to allow them to seek advice. It took over an hour to obtain a quote. The price for cover was very reasonable. Maybe the call handler was new in post, my husband told me he has used this company and has never experienced issues.

17 juli 2026
Logotyp för Holidaysafe Travel Insurance

Svar från Holidaysafe Travel Insurance

Hi Jo,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

We have sent you an email to discuss this further.

Kind regards,

Claire
HolidaySafe Team

Betygsatt 1 av 5 stjärnor

Dealing with Customer Service

I spoke on the phone to one of your customer service team. Unfortunately the gentleman was not English I think Indian, and I had great difficulty in understanding him. I felt very embarrassed at having to ask him to keep repeating the questions. Eventually we got through it but it was a trial to do so. I have used you before . If it were not for my 20% discount I would have terminated the phone call.

10 juli 2026
Logotyp för Holidaysafe Travel Insurance

Svar från Holidaysafe Travel Insurance

HI Gillian,

Thank you for taking the time to leave us a review and I am sorry to learn of your experience.

We have sent you an email to discuss this further.

Kind regards,

Claire
HolidaySafe Team

Betygsatt 4 av 5 stjärnor

Good value insurance for pre existing health conditions

I’ve some pre existing health conditions and used Holidaysafe several times since being diagnosed with cancer. Yes, there are lots of questions some of which I’m not completely sure of, but the cover is very reasonable. I noticed that there’s no longer a requirement to disclose every minor issue or GP visit, a big improvement. I’ve never needed to make a claim and fingers crossed this continues. I guess that would be the time to review the quality of the product.

11 juli 2026
Betygsatt 5 av 5 stjärnor

Easy to use website

Easy to use website, great quotes because they actually break down the risk and treat each condition in detail rather than a blanket quote to cover themselves, this suggests more customer focus in my mind, the price compared with the leading brands emphasises this and speaks for itself.

8 juli 2026

Detta är Trustpilot

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