Holidayjet Omdömen 881

I booked with this company for a week stay and a week cruise down the nile river. When we arrived we were taken to a different hotel but I was still a 5 star. We had a few problems along the way however hoilday jet were quick to respond and the problems we had were rectified

Never book with holiday jet absolutely terrible. We booked 2 weeks 1 in a hotel and the other on a cruise that changed to 5 days in a hotel 7 on the cruise then back to the hotel for 2 days. Arrived in Egypt to find out that our hotel (gravity)has been changed (to makadi oasis)and the drivers didn't speak
a word of English to explain so we had no ideawhere we were going. The cruise also changed last minute was anything but luxury not clean at all. To top it off just got back from the cruise to find out the hotel (makadi oasis) has not been booked so we now do not have anywhere to stay!

Edit for the reply:
Yes we now have a place to stay but when we arrived and told we were not going to the hotel we were originally ment to be at (gravity)we got told that was an upgrade. Now we are at gravity how can we be upgraded back to the original is that not a downgrade if the makadi was an upgrade?

I was planning for holiday not sure were to go I got this app on Google called the person who picked up the phone first he really wished me very polite and asked me what were I was planning for holiday I told him I was not sure he really helped me to look for holiday and next thing I know I bk for holiday to Turkey he his very good with hiscustomer service at the end I asked his name and he told me his name was Ben Ahmed I will always recommend him to my family and friends when planning for holiday
Mrs Baksh

I have just booked a break to prague for myself and my 3 daughters/daughter in law. Keith was super helpful and very friendly and was kind enough to hold my booking whilst we confirmed dates.

Jason is the best great customer service from angel and jason

This was a smooth process to go through with the help and Assistace of my advisor.

Keith was great, helped us with all our requests, just one improvement to help his continued growth, he just needs to listen to customer before continually talking. Please take this as constructive comments.
Keith was lovely to talk to and a lovely sense of humour. Look forward to continued confirmations with him. Would give you 4.5 stars xx

Always answer the phone when I call and no matter what I ask for do not get frustrated. Thank you.

Thank you to Tom and Sid for a an easy great experience

Just arrived home from a 14 day holiday to Egypt, covering a 7 day Nile cruise and a 7 day all inclusive hotel stay. We booked via Holidayjet.
When booking, I was very impressed with the ease of the booking process and how inexpensive the holiday was, for what we were getting.
As in a previous review, the payment process was a bit haphazard and after being told we would get our documentation (hotel/ cruise vouchers, transfers) 7 - 10 days prior to the holiday, I eventually received it 4 days prior to leaving.
After reading a couple of bad reviews and with the aforementioned issues, I left for this holiday feeling a little concerned.
I need not have been. Yes, the luxurious 5 star river cruise was definitely not what I would call 5 star, however, the boat was clean, staff friendly and food was good. The promised upper deck balcony with a full view of the Nile ( having paid an additional £200 for this), ended up being a mid deck juliette balcony. The boat was said to have been renovated, and the reception area, lounge area and dining room was lovely. The cabins were basic but clean, however had not been renovated recently, in my opinion. The 7 day river cruise was too long with most of the other holidaymakers, on the boat, doing a 4 day cruise (Luxor to Aswan rather than a round trip from Luxor to Aswan and back to Luxor). Our remaining 3 days on board were a bit surplus to requirements! Perhaps the company should consider a 4 day Nile cruise, followed by a trip to Cairo, then the 7 day hotel stay?
The hotel, again said to be 5 star, was more like a good 3 star or 4 star and again, as in previous reviews, there was the issue of being sent to a different hotel before and after the cruise. This did not affect me personally, however, this did happen to another holidaymaker that I chatted to, and resulted in her being very inconvenienced by this.
The transfers between the airport, river cruise and the hotel were all good, with our driver, Eslam, being very punctual and friendly. Our Nile cruise guide, Kamal, was lovely and very knowledgeable and tried his best to answer all our questions!
All in all, the holiday was good, however, do not expect a luxurious 5 star experience, as advertised! You only get what you pay for!

After this review was submitted, I received a call from Holidayjet, asking for additional feedback so that they can pass it on to future customers. They explained that it is the country that sets the 5 star ratings of the hotels and River cruises. As a gesture of goodwill, they will provide a voucher towards my next booking. They goes someway to restoring my faith in Holidayjet!

Ben Thompson customer supervisor has been fantastic with the service I’ve received. Any niggles in booking process has been rectified as promised (and I personally admit I’m perfectionist) everything has been completed as promised. A valuable asset to your company

Booked through Keith a holiday for my husband and daughter.
Absolutely brilliant service from Keith. Very attentive and helpful. Thank you for your help.

Excellent experience.

Booked with jimmy to go to caybeach in lanzarotte great customer service put us at ease when choosing a holiday with them will definitely be booking again
Thanks jimmy

We had very good service from the travel agent and we enjoyed the way we treated by Galaxy Holidays. Although the Hotel and swimming pools were amazing round. We enjoyed every minute as 35 years of Aniversery Marriage.

Jason Roy was brilliant thank you. He assisted me to change name on booking

Fantastic customer service received from Ben, when following up a query I raised about my hotel and river cruise experience. Dealt with promptly which put my mind at ease, a day before jetting off! Thanks Ben!!