Hobbiesville Omdömen 661

The first major hurdle is their customer service. They operate on incredibly restrictive hours of 12 PM - 5 PM Canada time. If you are in the US, good luck reaching them during your working day. Their website chat is nearly useless, with lengthy delays.

Failure to Cancel an Order & Suspicious Shipping Speed

Minutes after placing an order, I realized I had accidentally selected the wrong Pokémon booster box version. I immediately tried to cancel it, leaving multiple messages via the chat at 1 PM, 2 PM, 4 PM, and then again at 7 AM the next morning.

When I finally reached someone, I was told to email my order number. Despite sending multiple emails the same day, they still shipped my order incredibly fast after my initial cancellation request. This speed is suspicious, as I've never seen any US-based order packed and shipped that quickly. Given that the company has a strict "no refund or returns on TCG orders" policy (which we all are aware of, and is the precise reason I tried to cancel ASAP), rushing the shipment after a cancellation request is highly unethical.

To add insult to injury, after the order shipped, I received an email stating they would only respond to my issue 2 to 3 business days later. When I tried calling, the line was always busy.

Scalper Pricing and Disregard for Customers

I am now stuck with a product I didn't want, and I am down $312 USD for a booster box that only costs around $160. Hobiesville is charging scalper pricing, and their terrible customer service and rigid policies ensure customers are left with no recourse.

Stores like this actively discourage people from getting into or staying in the Pokémon TCG hobby. Please tread very carefully when shopping from them. The stress, inconvenience, and financial loss are simply not worth the risk.

Orderd x2 pokemon surging sparks booster boxes which were not delivered to me i have tried to contact them numerous times with 0 response i will be forced to take legal proceedings against them

I found an item in Hobbiesville that was sold out in 401 games. I figured I'd buy a pathfinder booster brick to boost the price to get free shipping and it was one I wanted a few things from. Hobbiesville.com advertised it as a full booster brick and after confirming the order sent a followup email saying they only had 7 out of 8 boxes and refunded the cost of one. I figured they opened the brick to sell one and the other 7 were still from the same original sealed brick. I was wrong. I found 7 individual blind boxes and opened them. Some we're a bit damaged some were pre opened by the tape being cut or missing and one had a few hairs inside on one of the miniatures. The pulls show that they are from 3 different bricks and all of the high value pulls are missing. Someone went through the boxes for the desirable and high value miniatures and closed up and sold the rest at full price with false advertising as a full sealed brick. Never doing business here again. I dont want to waste a moment on this business outide of warning others you will be scammed. Always had good experiences with 401 and im keeping it that way.

They shipped me the wrong product and I tried to send it back but they will not accept it.

Super friendly and helpful staff! Definitely will be returning!

Site is easy to navigate through, prices are fair and better then most I can find. Always have large amounts of stock to fill your needs and shipping comes quick!

I ordered the Worlds at a Glance Towns and Villages box set. Received a damaged box unable to support the contents, a ripped and damaged box upon arrival, along with a damaged, unsealed book inside. After contacting them the same day as arrival, I was told they don't offer replacements of cosmetically damaged goods. As noted, it's far greater than just cosmetic. After pointing this out, I was offered a 5% discount on my next purchase. I am still looking for a replacement for the damaged product I have received.

Good customer service after the sale. Appreciate it !

Hobbiesville is a joke. I ordered from them an Union Arena Hunter x Hunter Booster box Case ( 16 Booster Boxes). Before ordering i specifically asked them if its gonna be safely packaged into an extra box they answer yes.Well it wasnt. The first problem came with the shipping method i paid for DHL EXPRESS WORLDWIDE them they sent me a Fedex tracking number for a Fedex shipping method that is a third of the price i paid for shipping and 10 day slover. Of course i contacted them. They said its gonna be solved. Well it took almost a week then i got my DHL tacking number but the weight and dimension of the package didn check out they wanted to send me somebody elses order. So i had to contact them again to sort it out. Well today atleast my Booster Box Case arrived without the extra box packaging and half of the Booster boxes inside had dented sides and corners.If you want to save yourself from a headache and communicating with dumb support people and want you order not to arrive damaged dont order from them.

Always a pleasure dealing with Hobbiesville and their team. I’ve never had a single issue with my orders. They always come well packaged and arrive quickly. Great service and communication as well. Love the app exclusives too!

Always great customer service and booster boxes are always good 👍 my go to for one piece and pokemon very trusted seller.

I just received my order today and it went really well. I reached out with a question and got a quick and easy response from Chase. Great customer service. Thank you! Will be shopping again!

Fast shipping and decent prices and stock compared to everywhere else I was looking. 100% recommending to everyone I know. Keep up the great work

Great customer service! Packaging of the parcel sent to my place was top notch and was sent extremely quickly. Loved my experience and will definitely buy from Hobbiesville again!

Slow Shipping - Takes about 4-5 business days (about a week) for them to ship out orders. So keep that in mind when ordering. Also, pray that you don't have an issue with the items. They pack well and you will get what you ordered, but this last time they shipped some damaged boxes (the shipping box was very secure so they were damaged in the warehouse before they shipped it for sure) but they refused to acknowledge that could possibly happen. They did not even want to look at pics. They just told me I had to buy insurance if i wanted it covered.. but this is not shipping damage, this is them shipping me something that was already damaged. They had me file a report with Canada Post to try and get insurance back that way and told me I was out of luck. Sorry but you can't ship people damaged stuff and say that it was damaged by the postal company.

They have great prices and great customer service! My go to shop for pokemon cards!

Package came quickly and in great shape with discreet packaging! Pulled bubble Mew!! Thank you guys so much! Great pricing too especially for Paldean Fates!

Shopping with Hobbiesville is always an excellent experience. You’ve always got a great selection, terrific prices and the ability to use tools like shop pay and Sezzle make you, as a company, stand out head and shoulders from the rest. Not to mention the shipping being wonderfully quick, well packaged and I personally appreciate how compact the packages arrive. Many other stores send these humongous fridge boxes for a handful of singles and a few packs/decks. Props to your shipping department for that. All of these huge positives have really made Hobbiesville my go to whenever I can’t find what time looking for in the area. I have even gone out of my way while visiting in Ottawa to check out the brick and mortar location. As always selection was fantastic and your employee was very friendly and helpful.

Made the wrong preorder and they helped me swap it around without having to cancel

Thank you