HK Express Omdömen 

If your passport details do not match your booking EXACTLY they will charge you $350.
Their website only allows two first names to be input - I have three. Impossible to add this - I tried.
Supervisor at check in happily told me he had already charged 15 other people the extra penalty fee on my flight, and if I didn’t pay he would not allow me to board the aircraft. Check out their Tripadvisor reviews and see how many complaints - absolute SCAM!

Terrible company, charged us at check in to "amendment name" as we had not included our middle name. I have flown over 100 flights and never once included my middle name and this is the first time I have encountered such an "amendment fee". They are not even cheaper than other airlines and I wish I had gone with an alternative one - avoid

Terrible experience, i have been trying to buy a flight for 6 times with 3 different cards, all valid and 2 of them used in the same day successfully, and not possible to complete payment always failing, and after failed attempt they are raising the price.
It's really unacceptable user experience, now i am stuck in hk no idea how to reach my next destination, will try again later, but after this i would happily pay any other airline but them

The attitude of the waiters in Penang is very bad, very very bad

Attention, ils feront tout pour vous taxer, surtout pour nous ressortissants français avec plusieurs plusieurs prénoms sur le passeport, il faut mettre tous les deuxièmes prénoms, les noms de jeune fille, d’usage si figurant sur le passeport. Sinon c’est une taxe de 350$ (à prix 45€) à payer à l’embarquement. Au final, il vaut mieux prendre une compagnie normale.

Overall the experience was just about fine. After having done research beforehand, I expected much worse! The flight was short, 2 hours, luggage arrived in time, flight was on time.

Only downside to this airline were two things:

1st: the sheer amount of Long and annoying announcements with sometimes obvious and useless information, it was just annoying.

2nd: The behavior of the crew... They were incredibly strict and unfriendly. E.g. didn't allow taking pictures during the flight, controlled and checked whether belts were closed multiple times right after each other, didn't allow the tiniest of bags to be kept in front of you while takeoff etc. Literally omg! probably had to compensate for low self-esteem or so, can't explain differently. Never experienced anything quite similar.

Would I chose the airline again: yes, why not, cheap and gets the job done. Everything else - just ignore

No possible to book a ticket - various website and app errors - from general error to payment error.

Contacted them, but still cannot buy a ticket, completely useless.

I booked a flight with HKExpress scheduled for 8:10 PM, but without any prior notice, it was changed to 7:10 AM. I didn’t find out about this change until I tried to check in — absolutely unacceptable.

When I tried to contact customer service to resolve the issue, it was IMPOSSIBLE to reach a human agent. All they have is an automated chatbot that’s completely useless, providing no solutions and going in circles without addressing the problem.

HKExpress’s customer service is a complete failure. They don’t notify passengers of major changes, like flight rescheduling, and offer zero real support when issues arise.

Reference: QD82KK

I cannot recommend this airline under any circumstances. If you encounter a problem, you’re on your own because HKExpress takes no responsibility and provides no help. It’s a frustrating and disappointing experience. Avoid flying with them.

All budget airlines charge if you check a bag so I am not giving them one star because of that I am giving them one star because they charge about $100 to check a bag which is outrageous ( this isn’t Monte Carlo ) and multiple people at check-in had bags that should’ve passed by weight and size but they made them check the bags and pay for it

Awful airline. Hidden, not transparent fees and policies, making the cost of the flight more expensive than flying with a major airline. $15 extra per kg of luggage, extortionate and unjustifiable. Horrible customer service experience, with unhelpful answers and zero attempt at understanding customer needs. Avoid at all costs.

I am writing to express my dissatisfaction with a recent experience on a flight from Hong Kong to Taiwan. During the flight, I ordered pasta as my in-flight meal, but it took over twenty minutes to be served. Upon receiving the dish, I found the pasta extremely hard and inedible. When I brought this to the attention of the flight attendant, she was equally surprised by the hard texture of the food.

Although the flight attendant was very polite and continuously apologized, the issue was not effectively resolved. She promised to prepare a new meal for me, but after thirty minutes, there was still no progress. It seemed that the kitchen department failed to follow up on the issue, and even the flight attendant didn’t continue addressing it. Despite there being few meal orders on the flight, I was unable to enjoy any meal throughout the journey. Eventually, out of frustration, as the flight was landing, I was informed that a refund was not possible. I was given two snacks as compensation, but since I was experiencing stomach pain and unable to consume them, I left feeling angry and upset.

Moreover, I struggled to understand why, on a flight with mostly Mandarin-speaking passengers, a solely English-speaking flight attendant was assigned to handle communications. My request to quickly replace the meal with another option was not heard, and I spent the entire flight without food. Upon disembarking, another flight attendant informed me that the crew was new and inexperienced. Several passengers seated nearby also noted the flight attendant's good attitude but observed her lack of problem-solving capabilities and even basic skills.

I am seriously disappointed and dissatisfied with the lack of service provided during this flight. I hope your company will address situations like this and improve in-flight services to enhance the overall flying experience for passengers.

HK Express is dreadful they are obviously only concerned about one thing, squeeze as much money as they can get at every step of their process! beware that they require you to input your full names EXACTLY as on the passport if you just input your middle initial or one of your middle names, they will charge you another 350dollars to add the names as shown on your passport at the time of check in! This is totally unacceptable, when they are in control of asking and specifying clearly what they want at the time of ticket purchasing. All they need to do is clearly state all names exactly as shown on your passport and people will follow. Also how do they create a charge of 350$ for inputting a few letters on their computer screen at check in? CRAZY and very annoying, should respect your clients as clients not just find every possible way to charge another penny!!!

Website is trash. Today at midnight I wanted to book a flight on HKexpress.com. When I was in the checkout I wanted to pay with my credit card. I had to verify, which succeeded but then it says: an error had occured. I tried it 4 times but every single time the payment failed. I called my bank to check if it's the problem of my credit card but it wasn't at all. It's the website. Now I wanted to try it again, 20 hrs later... the tickets are more expensive now!!! What?? I'm not going to buy my tickets there anymore. Trash company, I swear.

Worst company ever don’t ever flight there . I wouldn’t not recommend to fly there are scammer and at the counter they want to take more money from you.
They made me pay extra for my small luggage that has the international sizes they make me pay almost the same price as my original ticket and the counter do not speak English unacceptable. I had the horrible memories of this country

Experience this in Naia terminal 3, flying to hongkong, this is during my flight last October 14, around counter B10-B15, I'm just asking about the baggage problem of their confusing ticketing option, it was misleading,the user interface is guiding you to make mistake on your booking and missed to get a proper luggage you need, so have to inquire to resolve this, but their counter crew are arrogant as well as the one standing to look on the queue, I believe they are not happy assisting their customers. They doesn't want to respond on queries. Poor CS and garbage attitude , it just reflect the airline quality. I am frequent traveller, and my first time to see this kind of CS of an airline, so I have to say this too on my fist time review post. I will never get all services with this airline, I learnt that cathay is their subsidiary airline, which I always get everytime we travel, so will not get this airline too and other related to their companies. My worst travel experience. Will never ever use this airline even they offer it free.

I recommend to use another airline. For a 2 hour flight 1 suitcase costs 77us$ you don’t have have the option to pay for a carryon suitcase so a 4kg carryon suitcase was also 77us$ find another airline

Avoid at all cost. Trash airline

Booked HK Express from HKK to BKK return. Had to transfer from a different airline in BKK to return to HK on this airline. One of our party stood in line for HK Express to advise that we were coming....as we reached the counter we were informed that we missed the cutoff time by 4 minutes (and we had booked premium tickets). No assistance given to reschedule on same airline and were forced to buy all new one way tickets on Cathay at a cost of £ 599++. Sent a note to refund HK Express tix that were not flown. Today I got an automated message reminding me of the 1 hour cutoff time and that our taxes MIGHT be partially refunded, everything else is down the drain.....Should have booked a proper airline to begin with! Not worth it, and lesson learned: Buy Cheap (which it actually even wasn't) then BUY TWICE. Expect Zero Service from HK Express even with paying for priority service--it does not exist.