I want to support local bookshops so when I found a book on Hive not on Amazon yet I thought I'd pre-order. Well it was due to be released today but rather than a shipping confirmation I got a refund,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with n... Se mer
Poorest online book purchase experience I've ever had. No clear instructions, no proper support. Do not use this website.
Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock. Also g... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Hive.co.uk is an online bookshop which supports independent bookshops across the UK. Please note: WE HAVE NOTHING TO DO WITH HIVE HOME - PLEASE DO NOT LEAVE A REVIEW FOR THEM ON OUR PROFILE!
Kontaktuppgifter
Storbritannien
- customerservice@hive.co.uk
- hive.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
At this incredible book store
At this incredible book store, I not only discovered the latest book I had been eagerly anticipating, but the fast delivery service ensured that I could dive into its pages without delay.
Excellent service
Excellent service, books arrive on time and well packed. Well worth supporting as they are a co-operative and support the high street. A welcome relief that there is an alternative to the "market leader"
I couldn't be happier with my…
I couldn't be happier with my experience at this book store! My order arrived promptly and was exactly what I had expected.
Improved shipping quality!
After reading some of the reviews, I was hesitant to take the risk on buying from here, but for the price I couldn’t help to take the risk.
My Funko Pop! order that arrived today, came boxed, with packaging around the pop to avoid it moving around. So they must have took the feedback onboard and started to ship them securely in the box!
The only reason it’s not 5/5 is because the Funko Pop! I received did have some creasing on the front of the box, but nothing too damaging. As it could’ve happened from storage, or someone being heavy handed.
But giant improvements by the sounds of it, of shipping of Collectables!
I will never use this company again
I will never use this company again. They advertise ebooks in epub format. They don't say that they are drm protected. In order to read them you have to download ADOBE DIGITAL EDITIONS. WARNING Don't buy ebooks as it is a waste of time.
Don't bother with hive's PDF ebooks
I bought an ebook from hive.co.uk and chose PDF as the format. PDF stands for 'portable document format' - in other words, a file containing a document that can be read by a variety of software across a number of operating systems. What I got instead was a file that is clearly not a portable document - it can be read only by one application, Adobe Digital Editions, and only on 'authorised' computers.
It seems that, in their fear of piracy, ebook sellers like hive.co.uk are now treating their paying customers as potential thieves, who must be locked down to the fullest extent to prevent file sharing.
This is unfortunate. It greatly diminishes the experience of shopping at hive.co.uk - why would anyone want to be treated like a thief? But it gets worse. Much, much worse.
If the inconvenience of the restrictions weren't bad enough, the instructions in hive.co.uk to download Adobe Digital Editions are wrong. Furthermore, you have to hunt around the Adobe website to download the MacOS or Windows versions of its programme, as Adobe assumes you want to download the iOS or Android versions.
To add misery to misery, the MacOS version of Adobe Digital Editions is an embarrassment. Had it been launched in the early 90s for Windows 3.1, it would have been panned by reviewers. The clunkiest interface and threadbare functionality makes it evident that this is not a priority application for Adobe and makes you wonder whether your PDF ebook purchases will have a limited shelf-life.
To top it all off, I then searched online for a pdf of the book I had just purchased and within seconds found a fully unlocked pdf of the book, identical to the one I had purchased and readable in any pdf file viewer (including all the benefits of anotating etc). So, in spite of all the hurdles hive.co.uk had me jump, the horse has truly bolted.
5* excellent all-round service & recommended seller.
5* excellent service. Value for money and the cheapest price I could find. Super quick same day despatch. Fast, tracked delivery. Would definitely recommend this seller and buy from again.
The buying on-line purchase procedure was easy to order/negotiate the website.
The best online customer services I have ever contacted. They answered within an hour and handled my enquiry quickly, professionally and I had a satisfactory outcome. Well done for your friendly approach and attitude. Excellent all round service. I am a very happy customer.
I bought a calendar online on the 13th…
I bought a calendar online on the 13th of December and after one month I didn't receive anything.
I'm going to buy it somewhere else, I just hope they will refund me at least
My go-to online bookseller
I've been using Hive for just over a year now, placing over 30 orders with them and I cannot fault their service. On the very rare occasions I have had issues (2 issues caused by couriers and not the fault of Hive themselves), their customer service team has been very quick to help and put things right which is all you can ask for. Great selection, good prices, speedy dispatch and delivery, friendly and helpful customer service. A far better experience than buying things from the company named after the world's largest rainforest and their subsidiaries.
Impeccable service
I bought a book yesterday at 2.30pm free delivery. 10.50am today it’s been delivered. Incredible service and definitely well worth writing a review for 👍🏻☺️
Can't fault this company :)
Hive is an excellent place to buy books, often matches Amazon but has a nice element that you can donate a % of your purchase price to a local bookstore. The shipping is free and it always comes super fast. Couldn't fault them :)
Ordering with Hive is always flawless
Ordering with Hive is always flawless. Easy to order, arrives fast and I love their ethos for paying authors and independent bookshops.
Amazing service
Cheapest and fastest service
Ordered book in the afternoon and got it next morning.
Cheapest price I could find for a latest release.
Absolutely brilliant
Hive is my go-to online book shop
Hive is my go-to online book shop. Their prices are competitive, delivery is free (big win for me), customer support is excellent, they offer senior and student discount, and they support local book shops. I used to buy books from Amazon, but they're ethically questionable, and I found that my books would often turn up very scuffed; they never do with Hive.
Love using Hive
Love using Hive as an Amazon alternative. The books are always in great condition, reasonably priced and delivery is fast.
Happy customer
I love this company and have bought from them on many occasions. Have had no issues at all and books have arrived in perfect condition in just a few days. I like the fact that over 55s get 10% discount and I especially like that a percentage of sales go to my local high street book shop. Prices are comparable (and sometimes better) than the other well known online book seller.
Excellent service
Excellent service! I ordered a book that was out of stock. After a month they emailed to update me on the order. In the end I did have to cancel but was having a bit of trouble on the site so I emailed to ask if they could help and within an hour everything was sorted and my money was back in my account. I will definitely be using this site again - thank you Charlotte!
Book arrived, 8 months later than expected
I am giving Hive 2 stars as the book did eventually arrive today, on 22nd July 2022. The order was placed on 24th November 2021. This was for a book that was in print and available elsewhere. I wanted to try Hive to support local bookstores. I could not find this title locally. I asked Hive in January about the book and they asked me to put in a claim via Royal Mail. Basically, if the book gets lost in the post, it is on you. I would never use the company again and would certainly not recommend them. I wish I had taken the poor reviews more seriously before buying from this retailer.
Fantastic customer service
Made an item return, had to wait a week but called up and got refund sorted out quickly. Thanks!
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