hipages Omdömen 

1 419
TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

My review is based on being a user of the platform itself, not the tradespeople that provide the services. I have simply requested 2 things of the platform; that they delete my account as I no lo... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

There were lot many communications lot many people approached but what I don't like is the communication should be through app and not sending personal details to the tradies. Personal details like na... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

Hipages good but accountability should be improved. So many Trades send separate text asking details. So, try to communicate only via hipages. If you have bathroom job, try to find someone who can do... Se mer

Betygsatt 5 av 5 stjärnor

I had Michael from MBP electrical install and supply downlights. I requested an electrician on Saturday night and Michael came out the next morning at 8am. He was so nice and so fast. I couldn't... Se mer

Företaget har svarat

Företagsinformation

  1. Heminredningsbutik

Skrivet av företaget

Australia's #1 place to connect with tradies


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 71 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(1 419)

171 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The quick response excellent

The quick response excellent. no pressure. The person/ Company I choose was very knowledgeable. Extremely helpful all very professional..
I will definitely use Hipages again. the painters where i choose were friendly and respectful.

20 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Timber fence replacement contract; Dhillon Mann Trustee

We were able to receive 3 competitive quotes for our fencing job.
The selected contractor provided the best and advantageous offer. The selected contractor undertook the construction speedily and efficiently and completed the work in one day. It kept the yard tidy; took the construction waste to the tip. We are completely satisfied with the construction and recommend the contractor for timber fence construction or similar outdoor

4 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have used "hipages" twice now

I have used "hipages" twice now. On both occasions the tradespeople who's quote I accepted were professional and reasonably priced. Both jobs, the removal and replacement of a post and rail fence and the removal and replacement of wooden deck stairs were completed promptly and to my satisfaction.

4 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

High quality with choice.

We have always got really good quality applicants, well priced and deliver on time and professionally. Have regularly had to choose from a few.

5 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Max from HMK Facades did a brilliant job on the repainting of my roof

Max from HMK Facades contacted me after the initial notification from Hipages and we discussed the job. He promptly sent a quote. I believed this was fair and just and agreed to employ his services. The job entailed the repainting of a corrugated iron roof and gable ends of the roof. He arrived to the minute of when he said he would be starting, carried out each part of the painting process with skill and precision, using the best quality products available. The finish was excellent, the job an outstanding success. Max was amiable, accommodating and thoroughly professional and I couldn't rate him higher.

16 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Give it a go.

I’m a retired builder so I had my own trades.
When I retired they all went their different ways so I didn’t know where to start when I wanted to change my instantaneous natural gas HWS to an electric HWS Hooked up to my new solar system.
I was watching The Block on TV and noticed that they used Hipages to source their trades. So I gave it a try. Let me tell you it was so easy and very enlightening experience. I got prices from
$3700 to $5400 and I got one price that I sourced
From my local plumber on google for$9350.
Needless to say my effort at getting a quote fell way short of your prices. And I’m an expert.
So it’s a 10 out of 10 and a Hi5 for Hipages
😎👍

15 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Our business has experienced a…

Our business has experienced a prolonged and unacceptable dispute with HiPages regarding delayed lead delivery, unfair lead allocation, and ongoing billing despite repeated formal complaints.

On 27 October at 10:49am, I lodged our initial written complaint with our then account manager, Andrew Nguyen, raising serious concerns that leads were being delivered to our business significantly later than other companies. In multiple cases, we contacted customers within seconds of receiving notifications, only to be told they had already engaged another tradesperson, clearly indicating that other businesses were receiving leads ahead of us. This resulted in direct loss of work and demonstrated that the service was not fit for purpose.

Following this, I sent multiple follow-up emails, requesting written explanations, resolution, and corrective action. Despite these repeated attempts, no written response was ever provided addressing any of the issues raised.

When I attempted to resolve the matter by phone, I was advised that our account manager had changed (Andrew Nguyen was no longer assigned), and that our new account manager, Tom, was unavailable due to leave. I was further told that no one else in the company had authority to action our requests, and that we would simply have to “wait.” This was after the matter had already been ongoing for months.

Throughout this period, billing continued, despite HiPages being formally notified that their services were not meeting what we were paying for.

We repeatedly requested:
Cancellation of our paid membership,
Downgrade to the free tier,
Closure of our account, and
Refund of all charges taken since 27 October due to service failure and unfair practices.

None of these requests were actioned, nor were they meaningfully addressed in writing.

HiPages’ failure to provide timely leads, the apparent unjust bias in lead allocation, the absence of any written response to formal complaints, and the continuation of billing despite dispute demonstrate a serious lack of accountability and customer care. These actions raise significant concerns under the Australian Consumer Law, which requires services to be provided with due care and skill, to be fit for purpose, and not to mislead consumers.

We are appalled by the complete lack of transparency, communication, and responsibility shown by HiPages. Despite being consistent, professional, and persistent in seeking answers, we were met with silence, deflection, and an apparent inability within the organisation to take ownership of the issue.

Based on our experience, we cannot recommend HiPages to other businesses seeking fair lead distribution, reliable service delivery, or responsive customer support.

27 oktober 2025
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Hi Natasha,

Thank you for taking the time to share your experience.

We’re sorry to hear about the concerns you’ve raised and appreciate you outlining them in detail. We can confirm that we have received your formal complaint, and it is currently being reviewed in line with our complaints-handling process.

A member of our team will be in touch within 5 business days once the investigation has been completed.

We take all complaints seriously and are committed to reviewing them fairly and thoroughly.

Kind regards,
hipages Team

Betygsatt 1 av 5 stjärnor

DO NOT USE fraudulent leads that go no…

DO NOT USE fraudulent leads that go no where I asked to put in a formal complaint regarding their so called trust and quality team and got band the same day by the guy I was complaining about there is some much wrong with this company I don’t know where to start leads are meant to go to three people I constantly heard from customers they where getting 6/7 calls only out to make them selves rich what a joke

12 januari 2026
Omdöme utan inbjudan
Logotyp för hipages

Svar från hipages

Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points.

hipages has a dedicated Trust & Quality team whose role is to manage complaints raised by homeowners and tradies alike. This team operates independently to help maintain a trusted platform for everyone, takes all complaints seriously, and aims to mediate fairly to reach a positive outcome where possible.

Account suspensions or bans are never taken lightly and are not issued as retaliation. If your account has been banned and you believe this decision should be reviewed, you’re welcome to submit an appeal by emailing trustandquality@hipagesgroup.com.au
, including the reasons you believe the decision should be reconsidered. A relevant team member can then review this independently.

Regarding the number of tradies contacting customers, hipages is designed to connect homeowners with up to three businesses in most cases, as the majority of customers prefer to compare a small number of quotes. Reports of 6–7 tradies contacting a single customer are uncommon. If you have specific examples, we encourage you to share the customer details with our team so this can be investigated further.

We’re committed to transparency, fairness, and maintaining trust across our platform, and we’re happy to review any concerns directly through the appropriate channels.

Betygsatt 3 av 5 stjärnor

Hipages good but accountability should…

Hipages good but accountability should be improved. So many Trades send separate text asking details. So, try to communicate only via hipages. If you have bathroom job, try to find someone who can do tiling, shower screens etc otherwise glaziers would say wall tiling not straight etc.
When you purchase shower screens ensure someone is available to fix otherwise no one will be available to fix others products & so many rejects.

8 december 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer