Hims Australia Omdömen 

Great service and access to advice and product

Simple and private

Experience with pilot has been first class. My hair regrowth journey is fairly new so too early to comment on results at this time.
However I can say that I recently consulted a hair transplant specialist and was told that it is too late for someone with my stage hair loss for finasteride to be an effective treatment. So this makes me a little confused and not sure who to believe right now.
Regards
Ken

It’s super easy and the 2 doctors I’ve worked with have both been knowledgeable and genuinely care and understand my situation

I can't speak highly about the whole process from start to finish starting with the consultation I felt very comfortable explaining my reasons as to why I reached out the delivery of the product was prompt and the follow-up now I haven't been able to do a review just as yet on the actual product because I haven't been so lucky but that could change this weekend haha

Easy process, treatment works well, highly recommend…

The service and the people are second to none you are a great company I look forward to being with you for a lot longer I can’t wait to try the hair product

Professional understanding service, never pushy nor distant, always caring. Replys to requests are always immediate.

This product is absolutely amazing, and the hair growth results are excellent! The progress is so impressive that many people mistakenly think I’ve had a hair transplant. I highly recommend this product to everyone.

Cindy was an absolute delight to talk to. She offered some great advice and was willing for the conversation to go into detail without any shame attached to the conversation. Thankyou Cindy 🙏😇

Fast, efficient and professional service. Has made everything streamlined with no hassle.

The whole signup process is a synch. I literally decided I wanted to get into mounjaro at about 12pm one day and then within 3 hours, I had signed up, spoken to a nurse and been prescribed 3 months worth of the medication without even leaving my house. They are reliable, respond quickly and very knowledgeable. The only downside is that you do pay a small premium on the cost of the medication for the convenience.

I’m still yet to figure out how to manage the uncomfortable side effects,being the feeling of heartburn/hot flushes

Don't hesitate you will be so happy after you have tried it.

I used Pilot for both ED treatment and a weight loss program. While the medications were supplied as expected and the cancellation process was straightforward when requested, I am extremely disappointed by the lack of transparency around the actual cost breakdown of the services.

For my ED medication, I was charged $134 every two months. After requesting pharmacy invoices and clarification, Pilot confirmed that only $28.55 of that amount related to the medication itself, while $105.45 (78.7% of the total charge) was attributed to service fees for ongoing clinical care, prescription management and access to support.

This was genuinely surprising. My treatment had been stable for an extended period, I did not require medication adjustments, ongoing clinical intervention or significant support, and from my perspective the service largely consisted of a repeat prescription and medication delivery. A regular GP can provide a consultation, issue a prescription with multiple repeats and manage ongoing care for substantially less than the annual service fees I was paying.

What concerns me most is not the existence of a service fee itself, but the lack of transparency around it. Historical pharmacy invoices appeared to show the full amount charged, leading me to reasonably believe that the majority of the cost related to the medication. It was only after specifically requesting pharmacy invoices and pursuing clarification that I discovered the medication component was only $28.55.

I also participated in Pilot’s weight loss program. In that case, the medication invoice was approximately $148.70, while a separate Pilot invoice showed a further $226.30 for the Weight Reset Program. That fee included access to consultations, coaching, medical support and community features. While those services may be valuable to some patients, I personally did not utilise them to an extent that justified the additional cost. In this example, the service fee was actually higher than the medication cost itself.

To be clear, I understand that telehealth providers need to charge for medical oversight, prescribing, administration and support. My concern is that the true breakdown between medication costs and service fees was not sufficiently obvious. Had I understood earlier that approximately 79% of my ED treatment cost and over 60% of my weight loss treatment cost related to service fees rather than medication, I would likely have made different decisions regarding my care.

Following my complaint, Pilot did provide a breakdown of the charges and promptly cancelled my account when requested. However, no explanation was provided regarding the historical invoice discrepancies or why the pricing structure had not been made clearer from the outset. While my concerns were acknowledged, I was left feeling that the transparency issues themselves were not meaningfully addressed.

Prospective customers should ask for a detailed breakdown before signing up:

• What is the actual medication cost?
• What is the ongoing service or program fee?
• How frequently are those fees charged?
• What specific support is included?
• Would a regular GP provide a comparable outcome at a lower overall cost?

Pilot may suit people who value convenience, structured programs and readily accessible telehealth services. However, based on my experience, I do not believe the pricing structure was sufficiently transparent, and had I understood the true allocation of costs earlier, I would likely have pursued alternative treatment pathways much sooner.

Really professional service. Very thorough. Great client/Dr communication. If needed I have no issues returning to their professional guidance. Thanks PILOT.

Prompt response attention to detail re my medical history great info on product and side effects etc great product that works and friendly staff

Great service, easy communication without hassle, products works no BS, price is reasonable

It seems a bit expensive, the treatment isnt working as expected