Great customer service. Ordered a prescription online and although I didn’t realise the cut off was 3pm for same day pick up and I placed the order just after 4pm, they were actually really nice abou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering was easy, they got in touch to tell me how to take my tablets, and it was next day delivery. You can't get better than that.
My Wife is sadly a regular user of Fybrogel. After running out time to order again. Checked the nett fir prices and Hightown Pharmacy was significantly keener on price and included free delivery for a... Se mer
Brilliant and reliable pharmacy will happily recommend as they are a professional pharmacy and A balanced one Some pharmacies can think they know more than your GP does which isn’t the case here A... Se mer
Företagsinformation
Skrivet av företaget
We are an independent pharmacy that operates both in-person and online.
Kontaktuppgifter
Alt Road, L38 0BF, Hightown, Storbritannien
- 01519293130
- support@hightownpharmacy.co.uk
- hightownpharmacy.co.uk
4,6
Utmärkt
273 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Speedy and efficient service
I needed a refill of a product which I usually get from my doctor. Having read I can buy these online I asked my local pharmacist but he did not sell these. I therefore checked online and found Highgate did supply them. It was a simple process and the order arrived very speedily. I wold recommend Highgate to anyone who wants the convenience of have home delivery.
7 november 2025
Omdöme utan inbjudan
Good communication and products arrived…
Good communication and products arrived as expected.
3 november 2025
Great Service
Absolutely great prices, excellent service and even mailed to check everything was ok.
Thank you Dan
3 november 2025
Omdöme utan inbjudan
Go to online pharmacy
Brilliant always my online pharmacy go to when I need anything
3 november 2025
A fast and efficient service
A fast and efficient service, would use again for straight forward items you know are needed but not always quick to get via the NHS route!
27 oktober 2025
Omdöme utan inbjudan
Medication declined & customer service awful….
I originally gave HP 5 stars when I wrote a review a good while ago when I first purchased from this company.
The last couple of times though it has been completely different.
Both times my medication was refused. Their customer service is awful too.I had to send several emails in order to get a response.
I ended up purchasing my medication elsewhere where it was approved and dispatched same day!
Needless to say I won’t be using HP again.
16 oktober 2025
Omdöme utan inbjudan
Svar från Hightown Pharmacy
Hi,
We understand how frustrating it can be when a treatment you’re hoping to receive is declined.
However, as a regulated pharmacy, we must always prioritise patient safety over profit. On the last two occasions we could not safely supply the treatment without potentially putting your health at risk. We appreciate this may be disappointing, but we hope you can understand that safety has to come before convenience.
In regards to communication our pharmacy team is not open over weekends, and your message was replied to on Monday as soon as the pharmacy opened.
Kind regards
Great service
Fast delivery, excellent communication, great price. Really happy!!
1 september 2025
Omdöme utan inbjudan
Easy to order and very prompt service
2 oktober 2025
Great pharmacy.
This pharmacy has been great, helping me with getting medication when I'm struggling to get an appointment at my doctor. I don't think pharmacists get enough credit for the work they do.
1 oktober 2025
Omdöme utan inbjudan
Paid for next day delivery which was 7…
Paid for next day delivery which was 7 pound. 4 days after order I haven’t received the item. Seems a good service overall but was overcharged as paid for postage but didn’t arrive.
1 oktober 2025
Svar från Hightown Pharmacy
Hi Liam,
Could you please email support@hightownpharmacy.co.uk
with your order number? We’ll look into this for you and, if the delay was caused by Royal Mail, we may be able to approve a refund for your postage cost.
Kind regards,
Dan
Extremely organised and friendly!
Extremely organised and friendly!
Was in before appointment time and out again.
Very thorough about after help
2 oktober 2025
Omdöme utan inbjudan
They were quick and efficient and a…
They were quick and efficient and a very reasonable price.
Good all round.
16 september 2025
Omdöme utan inbjudan
Excellent service
Excellent service. Not used before but easy to order + quick delivery. Good communication to check on delivery. Will use again definitely.
18 september 2025
Omdöme utan inbjudan
Rubbish service
Was ok , till I changed address from work to new. Sent out prescription to wrong address only been advised can't do anything until Royal Mail send it back
22 september 2025
Omdöme utan inbjudan
Svar från Hightown Pharmacy
Hi Rajinder,
Apologies if the wrong postcode got applied to your order. I'm glad we managed to get it sorted and re-dispatched out to you.
Kind regards,
Dan
DON'T TRUST HIGHTOWN PHARMACY
I joined Hightown Pharmacy to apply for a medication that you can't get through your normal GP and when applying I didn't put all of my medical and medication history down because of being unfairly judged by others previously. I bought their recommended medication, which is what I wanted, and placed the order and paid, a couple days later the order got rejected because Hightown Pharmacy had accessed my medical records and seen my history, they are supposed to ask my explicit permission to access my medical and medication history, it's against the law otherwise, at no point during the application or verbally did I give anyone permission to access my medical history, it's supposed to be private and I will be making a complaint to the ICO. To anyone looking for an online Pharmacist, I would say do your research and find a trustworthy one. The response given below is just lies, I download everything I do online as a PDF and I never consented to any access of my medical records, I will be in contact with my GP today to get information on when and how you were able to access my medical records without my permission and go from there. Also as for profanity, I said one word after I thought the call had ended and it wasn't intended to be aimed at anyone, it was just annoyance at being rejected and lied to.
15 september 2025
Omdöme utan inbjudan
Svar från Hightown Pharmacy
Hi Ron,
All prescription medication orders ask for Summary Care Record access to proceed with the order so we can make sure medication is safe to be prescribed for the individual. We will only prescribe medication where we feel it is safe to do so, it does cost us revenue when we reject orders as the full amount is returned to the customer. We take pride in our safe prescribing standards, which have been reviewed by the GPhC.
As an aside to the above, please remember it is another person on the end of the phone who is only doing their job, they don't deserve to have a profanity thrown at them while at work.
Kind regards,
Dan
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