To say I am delighted with this purchase would be an understatement. In truth, I was expecting these products to be good, but they are exceptional. I love the way they just sink into my skin, jus... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
the person who created this Highborn line of skincare is very thoughtful and the products have nothing unusually strong nor do they contain any chemicals. I’m trusting the ingredients and they are q... Se mer
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I buy the mascara because frankly it is that good. I've tried so many other mascaras and besides the utter confusion of the array of products none has ever just done the job! I like the price range an... Se mer
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Recently new to this product and genuinely love it. I’m lucky to have good skin but can always help the look and tone of it as I’m aging and this hits the mark. My skin feels nourished and soft but al... Se mer
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Företagsinformation
Skrivet av företaget
HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.
Kontaktuppgifter
Storbritannien
- highbornlondon.com
4,4
Utmärkt
404 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Gorgeous HighbornLondon facial creams
To say I am delighted with this purchase would be an understatement. In truth, I was expecting these products to be good, but they are exceptional. I love the way they just sink into my skin, just gentle smoothing and they are absorbed.
My skin feels moisturised and so comfortable but also firmer after only a few days. I thank you and my skin thanks you.
14 oktober 2026
Omdöme utan inbjudan
Svar från highbornlondon
Sue, what a lovely review to read. I’m so pleased the creams absorb so well and leave your skin feeling moisturised and comfortable. Thank you for giving HIGHBORN a try and for sharing such kind words. Tracey x
Recently new to this product and…
Recently new to this product and genuinely love it. I’m lucky to have good skin but can always help the look and tone of it as I’m aging and this hits the mark. My skin feels nourished and soft but also ‘lifted’ . The eye cream especially hasn’t caused any running tears and I would highly recommend this. I’m 60 so don’t want someone with young perfect skin telling me about a brand that reduces wrinkles etc but a product that moisturises and helps older skin- this does exactly that for me.
31 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Sally, thank you for such a thoughtful review. What you said about wanting skincare that understands older skin really resonated with me. I’m so pleased your skin feels soft and nourished, and that the eye cream has been comfortable for you too. Thank you for giving HIGHBORN a try and recommending us so warmly. Tracey x
made with integrity
the person who created this Highborn line of skincare is very thoughtful and the products have nothing unusually strong nor do they contain any chemicals. I’m trusting the ingredients and they are quickly absorbed into my skin. I particularly like the eye gel. I do not use it at night as recommended! I leave my eyes alone at night! my skin from week to week is beginning to look very vibrant and I’m very pleased with the results!
they also have a delicious fragrance which I’m told is natural.
17 september 2026
Omdöme utan inbjudan
Svar från highbornlondon
Nancy, thank you for your lovely words and for putting your trust in HIGHBORN. I’m delighted you’re enjoying the eye gel and seeing your skin look more vibrant as the weeks go by. It’s lovely to hear you’re enjoying the fragrance too. Thank you for taking the time to share how you’re getting on. Tracey x
Great products and very well packaged
Great products and very well packaged . Also smell good! I have purchased five of their products and all have worked very well. After three weeks my skin has never looked better ! Highly recommend . Customer service is also great .
31 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much! 💛 Five products in and three weeks of loving them - that's wonderful to hear. So glad the whole experience landed, from the packaging to the scent to the service. Thank you for recommending us. Can't thank you enough for your custom and support, Tracey xxx
Best product in a very long time
I have always used High end brands. However since discover Highborn London. I could see the difference in the first two weeks. I have always had very dark circles under my eye. Well they almost to a stage now where its hardly noticeable. I keep my eye cream in the fridge so when apply in morning and nite it’s nice and cool on the eyes. After using the products for a month now most of my fine lines has disappear. Only the deep ones are Still visible but softer. I am sure after one or two more months I will have no more lines or dark circles. Great products smell amazing and sink into skin. I highly recommend these products. I use the eye, the serum, day and nite cream.
26 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much, what a wonderful review to read! 💛 Coming from someone who's always used high-end brands, that means a great deal to us. So glad you're loving the whole routine, and that you've found the little ritual that works for you (keeping the eye gel in the fridge is a lovely tip — that cooling feeling is gorgeous!). Thank you for recommending us so warmly, we're honoured to have you. Sending all our love, Tracey xx
Excellent products and top rate…
Excellent products and top rate service. The eye gel is the best I have ever tried. I would highly recommend Highborn skincare.
15 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much! 💛 So glad the eye gel's won you over - "the best I've ever tried" is high praise and we don't take it lightly. Lovely to hear you rate the service too. Thank you for recommending us! Sincerely appreciated, Tracey xxx
New customer - excellent products
As a new customer to Highborn tried the starter kit of eye gel, face serum, and night elixir as it was on special offer. Skin feels much softer and much less irritated. Consequently got the face moisturiser to try. On first glance thought this looks heavy but it melts into the skin and leaves it feeling soft and not greasy at all
Very pleased with the results so far three weeks in It is expensive compared to some other products but you are paying for a much better product 😊😊😊😊
8 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much — and welcome to HIGHBORN! 💛 So glad your skin's feeling softer and calmer, and that you took the plunge on the moisturiser too - you've spotted exactly what we love about it: looks rich, melts right in, never greasy. Three weeks in and pleased is a wonderful start; it just gets lovelier from here. Thank you for such a thoughtful review! Sending all our love, Tracey 😊 xxx
I’ve tried for years to find skincare…
I’ve tried for years to find skincare which suits me and finally I have! The difference the eye cream made was almost instant and after a month or so my skin is now glowing. At 64 I have lines which are never going and that’s fine. My skin looks fresh n healthy and I will be a long time customer
6 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much - what a joy to read! 💛 After years of searching, we're so glad your skin has finally found its match. And we love your outlook - lines are part of the story, and "fresh and healthy" is exactly what good skincare's really about. So glad you're glowing, and we're honoured to have you as a long-time customer. Here's to many years ahead! Tracey xxx
Only just tried
Only just tried. One night only. Used eye gel and night elixir. This morning just eye gel and serum. Can definitely see an improvement already. So impressed. Eyes look much better and lines around mouth definitely look more softer and not so noticeable. Also used night elixir last night and serum this morning on neck. Much smoother looking. Can’t wait to see what happens with longer term effects.
2 augusti 2026
Omdöme utan inbjudan
Svar från highbornlondon
Ah, this is wonderful to read, thank you! What a lovely start after just one night, and we love that you're using it on your neck too (so often forgotten!). So glad you're loving the results so far, and yes, keep going, because consistency is where the magic really happens. Do keep us posted as the weeks go on! Tracey xxx
Eye cream is hardworking and smells…
Eye cream is hardworking and smells divine. Would love to see it in a bigger pot! Not cheap but well worth the cost. Will buy again and again. Such a great company to use as customer service second to none. Thanks!!
31 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much - what a wonderful thing to read! 💛 So glad the eye gel's earning its place (and that you love the scent). "Well worth the cost" and "buy again and again" genuinely make our day. Feedback like yours really does shape what we do so there may be a larger pot soon! Thank you for such kind words about the team too! Tracey xxx
I have emailed this company twice…
Update , I have now received a reply from Highborn and now in contact with them and all resolved .
I have emailed this company twice asking for advice before phrchasing their eye cream as I at times suffer from eczema and asked for their advice , to date neither an acknowledgment or response so I can concur when it has been said , their customer support is poor .The first email was sent from their website , the second was sent on 20th July .
20 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much for taking the time to update, Anne — it really means a lot. I'm just sorry you were left waiting in the first place (an email fault our end, now fixed), but I'm so glad we're in touch now and everything's sorted. You've been a pleasure to deal with. Tracey 💛
-----
Hi there, Tracey here, founder of HIGHBORN. I'm sorry you took the time to ask us a sensible question twice and didn't get a reply, and that's not good enough. I'm looking into where your messages went, because they should always reach us. To make sure I can help you directly: please email me at tracey@highbornlondon.com. Because eczema-prone skin can be reactive, I'd rather send you the full ingredient list to check (with your GP or dermatologist if you'd like) and suggest a patch test, than give a blanket "yes." I'd genuinely like to help. Tracey
Very Bad Customer Support
I ordered the products, which arrived in a timely fashion. However, I did not start to use them for a while, as I was finishing up old products.
When I did start to use the products all was well for the first couple of days and then my skin reacted and I developed small white spots on my skin and a blister-type rash.
On reply email for my point collection, when things were still going well I emailed to ask for my point redemption period to be extended.
After 10 days and no response and the skin reaction, I wrote again, highlighting the issues, requesting a refund and advice as to what might be the issue.
A further 3 days have passed and still no response to any of my emails.
Conclusion: The product does not suit my skin, customer support is very poor and I do not expect to see my money again. Avoid if unsure if the product would suit.
29 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Hi Valarie, I'm Tracey, founder of HIGHBORN - and I'd like to put this right personally.
I'm sorry to hear your skin reacted. Everyone's skin is different, and just occasionally a product doesn't suit someone, but that's exactly why I'd like to understand what happened and help. And I'm sorry your emails went unanswered; reaching out twice and hearing nothing isn't the standard we hold ourselves to.
I want to sort this for you, but I'm having trouble locating your account on our side.
Could you email me directly at tracey@highbornlondon.com?
As soon as I can find your order, I'll arrange your full refund and make sure your loyalty points are protected.
I'd really like the chance to help, please do get in touch. Tracey
Love,love,love these excellent skin…
Love,love,love these excellent skin care products. I'm so impressed that in as little as 2 weeks I can see a massive improvement in my skin. At 68 years I've got some deep creases but they are lessening by the day. Lovely scent too without being overpowering. I'm only gutted I didn't find these products sooner. I've actually disposed of every other product in my home and only using the highborn ones. Keep up the good work
9 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Love, love, love reading this — thank you! 💛 Two weeks in and already seeing a difference, and lovely to hear the scent works for you too. Binning everything else and going all-in on HIGHBORN is quite the endorsement, we don't take that lightly! So glad you found us, and thank you for such a wonderful review. Sending all our love, Tracey xxx
Simply the best
I’ve been using Highborn skin care products for almost four weeks and my skin feels softer, smoother and looks great, I’m really pleased with each product I’m using and will continue to use. Highborn is definitely the best skincare range of products I’ve ever used.
15 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much! 💛 Four weeks in and softer, smoother skin is exactly what we love to hear and "the best range I've ever used" means the world coming from you. So glad each product's earning its place. Here's to many more happy weeks! Sending all our love, Tracey xxx
I'm in my early 60s and since using…
I'm in my early 60s and since using these products I feel more youthful and glowing. I have tried every skincare imaginable and wasted so much money over the years. I feel that a littlengoes a long way. Would highly recommend.
10 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much! 💛 After trying so many brands and spending so much over the years, knowing you've landed somewhere that works means a great deal to us. And you're right, a little really does go a long way; they're concentrated, so they last. So glad you're feeling glowing and youthful. Thank you for recommending us! Sending all our love, Tracey xxx
I buy the mascara because frankly it is…
I buy the mascara because frankly it is that good. I've tried so many other mascaras and besides the utter confusion of the array of products none has ever just done the job! I like the price range and it being organic is a super bonus. That money is alsogoing towards breast cancer care and it's a uk family business so ticks all the boxes for me.
8 juli 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much, Frieda! 💛 Mascara is one of those things people try endlessly and rarely fall in love with, so hearing ours just does the job means a great deal. And it's wonderful that the organic formula, the UK family side of us and the support for breast cancer care all matter to you too, they're the reasons we do it. Thank you for being part of HIGHBORN. Tracey xxx
This is the worst company to leave the…
This is the worst company to leave the subscription service. The web app is designed to keep you navigating in a circular process with the only choice is to skip your next order. AVOID orgs like this plenty more out there offering good skin care!
25 juni 2026
Omdöme utan inbjudan
Svar från highbornlondon
Hi Louise, Tracey here, founder. You're right to be annoyed and I'm not going to make excuses - I've gone in and made sure your subscription is cancelled myself, it's done. I've also refunded your last order for the hassle.
And to everyone reading this: if you ever want to cancel and it's anything less than effortless, email me - tracey@highbornlondon.com and I'll cancel it for you personally, same day. No one should ever have to fight to leave. We'd rather earn your stay than trap it.
The service is great and the products
The service is great and the products, although not miracle workers are definitely beneficial for my 63year old skin!
20 juni 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much! 💛 "Not miracle workers but definitely beneficial" is honestly exactly how we like to talk about our skincare - real results, no overblown promises. So glad it's treating your skin well, and here's to many more years of it! Tracey x
Thank you to Tracey at HighBorn
Thank you to Tracey at HighBorn for getting back to me so quickly after my Trust Pilot review. I received a helpful message and an immediate refund. Thank you.
14 juni 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much for coming back to let everyone know, Annie - that really means a lot. I'm just sorry you had to chase us in the first place, but I'm glad we could put it right quickly. You're always welcome back, and if there's ever anything you need, you know where I am. Tracey x
The products are great
The products are great. My new skin care routine. Smells amazing
Arrived within stated timeframe .
Just bought the cleanser and toner love them skin so soft and much brighter. Fine lines are finer.
Had a slight problem with my first order, I emailed and it was sorted.
The best part of Highborn London you don’t have to worry about nasties in your skin care and your helping fight breast cancer .
4 juni 2026
Omdöme utan inbjudan
Svar från highbornlondon
Thank you so much for this — it's made our day. So glad the cleanser and toner are working for your skin (brighter and softer is exactly what we're after!). And thank you for your patience with that first order hiccup — we're glad it was sorted quickly. Welcome to HIGHBORN. Tracey
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