Was told the product would be 1-3d shipping, its now been a week with the product not even being shipped. With the other reviews saying it comes from China, I'm guessing I wont be expecting it for an... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
got my parcel stolen outside my door and man i wasn't hoping for anything but just wanted to let them know. so glad i've got insurance and they sent out a replacement like within the next few days. ju... Se mer
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Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... Se mer
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Sent mine back for an exchange and the whole process was surprisingly easy. Was kinda worried after reading some reviews, but the replacement arrived fast and fits perfect now.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!
Kontaktuppgifter
Storbritannien
- help@hypeessentials.co
- hesntls.co
3,5
Medel
232 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från hesntls.co
Hi Dimitri,
Thank you for your kind review.
Glad to hear that you like them!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Svar från hesntls.co
Hi Daut,
Thank you for your kind review.
Glad to hear that you like them!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Everything went smoothly
Everything went smoothly, im so glad for that and my experience was more then best with them! Definitely recommend them, support was fast and also quality is insane!!!!
16 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Matus,
Thank you for your kind review.
Glad to hear that you like them!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Top quality jeans
Top quality jeans my go to for a nice pair of jeans
17 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Janni,
Thank you for your kind review.
Glad to hear that you like them!
New collections coming soon!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Best fit ,high quality
17 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Ahmad,
Thank you for your kind review.
Glad to hear that you like them!
We pride ourself in providing the best quality at this price-point!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
Best fittet pants on god
17 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Twentyone,
Thank you for your kind review.
Glad to hear that it fits you nicely!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
I never received my order even tho it…
I never received my order even tho it said delivered I tried contacting them they told me to contact eviri to ask where my parcel is I did tell them I haven’t bought anything from eviri so why should I contact them I did still contact them and they also didn’t know where my order was till this day I haven’t got my parcel my last email I sent to hesntls am still waiting for a reply till this date
8 november 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Aaron,
Thank you for your kind review.
Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)
You should have received the tracking and proof of delivery from EVRI on the delivery.
We generally advise to contact the local courier, which is EVRI in this case, as they'll be able to advise you the fastest on where the parcel was placed since they are the one who did the delivery.
Hope that clarifies,
Cheers,
Jamie.
Absolutelly amazing
The pants are perfect, the quality is amazing and also the fits is perfect
12 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Christian,
Thank you for your kind review.
Glad to hear that you liked them!
Hope to see you again at HESNTLS!
Cheers,
Jamie.
My order didn't arrived
Hello! I placed an order, order number #59469 on January 12th, and it hasn't arrived until today, can you tell me when it will arrive or why it hasn't arrived yet, today being the last day of the mentioned waiting time (20 working days). Thank you!
9 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Patrick,
Thank you for your kind review.
Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)
Cheers,
Jamie.
If I could give a minus star i would
If I could give a minus star i would - jeans arrived they were awful - they refused a refund (read the small print). Offred an exchange - I had to pay £70 to return them - this was in Octber 23 - they have been stuck in customs ever since. They are refusing to send out a new pair - I have paid £145 in total and have no jeans - surley this is theft.
8 februari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Susan,
Thank you for your review.
Unfortunately, we won't be able to advise on why the parcel is stuck in customs as we're on the receiving end and not the sender.
You'll need to check with the post-office that you sent it with.
We need to receive the parcel back to process any return/exchange.
Cheers,
Jamie.
I ordered a pair of jeans on December…
I ordered a pair of jeans on December 28, 2023, today is January 8, 2024 and there is no information about the parcel, parcel number Order #58790
8 januari 2024
Omdöme utan inbjudan
Svar från hesntls.co
Hi Jaroc,
Thank you for shopping with us at HESNTLS.
Please check your inbox/spam as your order has already been attended to :)
Cheers,
Jamie.
Read small print re returns
I bought these jeans as a last minute gift for my son. Unfortunately as much as the jeans looked good, my adhd autistic son didnt like them. I hadnt read the small print regarding refunds. As i explained to James its difficult buying for my son. Im loathed to pay extortionate shipping fees to return for a store credit as most probably what i order again will be wrong. Am now stuck with a £55 pair of jeans. My son doesn't leave the house, let alone go into a shop. So for this reason i have to order on line.
So very dissapointed .
23 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Michele,
Thank you for your kind review.
Unfortunately, we do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.
Sorry to hear your son didn't like them.
We'll be more than happy to offer a full refund once we have received the original parcel back.
Do drop us an email at help@hypeessentials.co and we'll assist you with the return.
Cheers,
Jamie.
Beware of return shipping costs to China, even when faulty
UK customers need to be cautious when ordering from this company, as they are based in Singapore and operate from China. They have refused to pay for the return postage of an item that was delivered faulty.
I ordered 2 pairs of jeans of the same size. Shipping is free but during checkout you are advised to pay shipping insurance, which was £5.25.
After a week I hadn't heard anything so emailed them. They replied saying the jeans had already been dispatched and gave a tracking reference, although I hadn't received an email about it. They arrived within a few more days, but the parcel had been slashed open and the inner bag for one of the jeans was also slashed. This was likely at customs, as they were shipped from China. Luckily this pair of jeans was undamaged and fitted well.
The other pair of jeans had patches, but one of the patches wasn't fully stitched so poked out when worn. They also didn't fit as well. I emailed HESNTLS but they treat the return of faulty items the same as returning unwanted items. They are outside UK law, so not bound to pay postage on returns of faulty items. It's all down to the customer to arrange return of faulty items. A royal mail parcel from UK to China would cost £16.10 from a post office.
Luckily I think I can sew the patch back on, so I'll do this instead of returning it. But it was poor quality for a £65 pair of jeans that can't be exchanged without paying an extra £16.
27 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Mel,
Thank you for your kind review!
Apologies on the poor experience caused.
To clarify, Shipping Insurance is not compulsory and you can opt out from it before you place your order.
As we cater to customers worldwide, orders from different country are shipped from either our EU warehouse or Asia warehouse depending on customs and for tax reasoning. All your parcels have been pre-paid with shipping and taxes so you don't incur any additional fees apart from what is paid on our website.
We do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.
Hope that explains.
Cheers,
Jamie.
hesntls >>>>
Hi I’m from Milan, Italy.
I used to buy denim only in physical shop in my city, but back in July 2021 i found this page on IG and I bought my first pear of denim.
Since that day I really only buy denim here, top quality, top prices, top services and everytime i needed some information about the delivery or something else they were always available on IG or per Email.
You guys deserve the 5 star ⭐️
I recommend to everyone who wants to buy denim, hoodie or something else to, at least, check their store cause it’s really 🔥.
I’m also gonna buy other pairs asap 🙏🏽
Thank you, Have a great day
18 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Davide,
Thank you for your kind review!
Really appreciate your support over the years and appreciate your long review despite the language barrier.
You're the reason why we constantly work hard for.
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
They be saying they all this all that
They be saying they all this all that, (freeshiping) no wonder getting shipments from china that are not even shipped to the correct address or even COUNTRY, cross-eyed people business
17 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Adrijus,
Thank you for your kind feedback!
Please drop us an email at help@hypeessentials.co with your order number and we'll assist you within 24hrs.
Its unlikely it's shipped to the wrong address or even country as our shipping labels are directly printed from your order page based on what you've entered during checkout.
In any case, if there's any issues, we'd be more than happy to provide a reshipment or refund.
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
A1 for the shipping and customer…
A1 for the shipping and customer service. Needed some help with getting 2 different denim and the team clarified all my questions via DM at 1am in the morning. Shipping was fast and price is definitely affordable.
11 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Arthur,
Thank you for your kind feedback!
Glad to hear it fits you well! We'd be sure to pass your word on to our customer service staff!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
No express shipping options but eh
No express shipping options but eh, not complaining for free shipping. Got the nv denim. It runs true to size so just go with your usual size.
10 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Brycen,
Thank you for your kind feedback!
Glad to hear it fits you well!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Returns was easy following their…
Returns was easy following their instructions. My bad for ordering size 28 instead of size 38. got my exchanged swiftly and fits perfectly! Kudos to james for handling me from the start.
4 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Desmond,
Thank you for your kind feedback!
Glad to hear the exchange is sorted and it fits!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Can't complain with free shopping and…
Can't complain with free shopping and no tax. Definitely worth it and fits exactly as described. I'll be ordering more!
11 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Santino,
Thank you for your kind feedback!
Glad to hear you like them!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Thanks!!
Man, you guys need to change up the photos. The jeans looks even better irl than on the photos. Bought 4 pairs and would definitely recommend.
6 december 2023
Omdöme utan inbjudan
Svar från hesntls.co
Hi Erick,
Thank you for your kind feedback!
Glad to hear you like them!
Feel free to drop us an email to let us know which photos need improvements and we'll definitely look into it!
Looking forward to seeing you again at HESNTLS.
Cheers,
Jamie.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.