On m'a offert un sac à dos pour ma retraite, en décembre 2023. Je ne l'ai que très peu utilisé, uniquement en ville, et jamais lavé. Le tissu est très bien, mais les lanières se sont fortement abîmées... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It’s not surprising that this company has such bad reviews. They are slow, customer reps rude and products are better bought through TKMaxx as they are VASTLY overpriced. Just had one of their custome... Se mer
De gesp van mijn tas van 3,5 jaar oud ging kapot, verder was de tas nog in uitstekende staat. Er zat blijkbaar levenslange garantie op. Ik heb de stappen op de website gevolgd, binnen enkele dagen had... Se mer
Their black back packs turn a gross ugly faded brown in the sun (pretty quickly I might add) and bc the sun doesn’t hit all the spots the same it’s quite obvious there’s something wrong looking w the... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Herschel Supply Co. is a design-driven manufacturer of the finest quality backpacks, bags, travel goods and accessories. Free 2-3 day shipping across the EU.
Kontaktuppgifter
1,7
Mycket dålig
165 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
TERRIBLE REFUND PROCESS UK
TERRIBLE REFUND PROCESS! AVOID IN THE UK!!
I ordered two bags from the "UK" site, and they arrived quickly although from the Nederlands. One bag is not the colour I was expecting (I thought it was a white/cream and it's grey), and the other for my daughter is not the right size for her needs. I want to return them both, and initially, considered an exchange. However, I looked for the receipt and returns form (as is very normal with online orders), and there was nothing in the bag apart from a blank postcard. Then I looked online and saw Herschel have appalling reviews of their refund process. Oh no. The live Chat does not even have a link and their customer service number in the UK does not work. I sent a message via their website but surely there should be an easier process for an online purchase return and refund? Better to buy this product (which I will not be!) from John Lewis, a trusted store with an excellent returns policy, rather than directly from Herschel themselves. No brand loyalty happening here, if they cannot be bothered to make a refund and return a simple process. I have not heard back yet about how to return these bags for a refund. I will never buy this brand again.
21 mars 2019
Omdöme utan inbjudan
Ordered a product of them
Ordered a product of them, it got lost and I received such bad customer service intailly, until I Emailed them, they then gave me a 20% discount code so I thought I’d try them again and ordered something it came on time good product but they have the worst returns policy as the product is slightly too big for me and I just wanted exchange it. I now have to pay for tracked shipping to the Netherlands to send it back! I stand by my first opinion of them which is great products and crap customer service.
7 mars 2019
Omdöme utan inbjudan
My daughter wanted a Herschel back pack…
My daughter wanted a Herschel back pack for Christmas. As they are a premium brand this was to be her main present. When Christmas Shopping our local stockist did not have many to choose from regarding colour options. I went on line direct to Herschel website and to my surprise they had lots of reductions including the product I wanted. I placed my order, paid and got an e-mail confirmation. Daughter was delighted. Very late the following day I received an e-mail to say my order had been cancelled and that they would refund my money but this could take upto 5 days and have 15% off your next order. They also said that the product would still appear on the website but was out of stock. I replied straight away, saying that this was not good, that my daughter was very upset and how can it take 5 days to refund me. I never received a reply from my e-mail. Would never order from them again.
10 januari 2019
Omdöme utan inbjudan
Easy replacement
Had a problem with my last bag. Got a gift voucher on warranty.
Very easy to use. Good service. Definitely recommend.
26 september 2018
Omdöme utan inbjudan
Incredible customer service!
My bag was damaged when I put it in a locker at the gym, in all honesty I was at fault for the damage. I explained this to Herschel, there response was that they stand by the quality of their bags and that I was eligible for a replacement under the warranty. I received a brand new bag within 2 weeks of notifying them of the damage.
Excellent customer service, like no other I have experienced before! Trust me, buy their bags you won't regret it.
17 juli 2018
Omdöme utan inbjudan
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