Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We are a global brand specializing in high-performance wearable tech and premium collectibles inspired by pop culture. Combining precision engineering, advanced materials, and ergonomic design, our mission is to bring cinema’s most iconic gear to life, from smart-controlled motorized masks to ultra-detailed replicas.
4,0
7 omdömen
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Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Kyle Lamis was really helpful you guys should order from them ordered a Spiderman mask looks super cool I asked them a few questions and they got back to me super quick and professionally there items are perfect 🤟🏽🤟🏽🤟🏽🤟🏽I’m legit yalll
I ordered an item from this company on 22nd June with a promise of 3-10 day delivery as it was for a birthday present BUT it has now been 26 day and still no delivery AND my emails are being ignored. DO NOT BUY FROM THIS COMPANY
RECIEVED BUT STILL BEING IGNORED
We received the ironman helmet today and I have to say I am massively disappointed.
Jarvis does not work and will not open or close the helmet. The remote control does not work at all. It won’t do anything. The only way of opening and closing the helmet is a touch senses at the side of the helmet so I’d like to return this for a full refund.
Svar från HeroSlash
Hi David, we're so sorry to hear this... this is a terrible experience and absolutely not how things should have gone!
We recently replaced both our support team and our shipping partner, and just so you know, we also updated our delivery timeframe to 10–22 business days due to this courier change.
If your situation hasn't been resolved yet, please send us an email asking to speak directly with the manager, or feel free to send us a DM on Instagram.
Email: support@heroslash.com
IG: https://www.instagram.com/heroslashofficial
We will make this right for you immediately!
So there was some kind of delay with my shipping. Which, because of unforeseen “global circumstances” which were of no fault to HeroSlash. But they certainly made up for it. Even though they didn’t have to. They were so available during the whole process and emailed often to confirm my product was on its way. They were really just wonderful. And I recommended them to a couple of my friends. I want to thank them again for being so great about everything. And the item I ordered is so freaking cool and works great!
With any company there is always the possibility of a product maybe damaged or not working, I ordered a stand for my iron man helmet and for some reason the light didn't go on, it happens, no fault of Heroslash. Where the integrity and real character of the company comes in is after that issue happens. I expressed the issue to the company and immediately received an email from their customer support team Kyle Lamis. Kyle acknowledged the issue apologized and immediately put in a replacement product at not cost, no hassle. He continued to keep communication and responded to my emails literately within hours. To me that is more important than anything, this is a solid company with incredible customer support, which is why i will buy from them again. Thank you Kyle you are awesome!!!!
Very fast response time and amazing customer service. Very polite and made sure I had all the answers I needed. They made sure I understood the process it takes to prepare and send out these very well crafted and unique items. Extremely well done.
I had an issue with the product that was resolved in a timely manner above my expectations. I spoke to real life representative, (Pedro) no automatic phone service which was very helpful. Everyone I spoke to was a genuinely nice and accommodating person. Which in today's world is a rarity. Wish this company all the success!
When I had questions, they always responded. Not only responded but, fast and SUPER POLITE, and on it!!
My MK5 is cool only wish it had brief instructions.
Great Experience and product over all!!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
