Hermesparcelnet 

Awful experience never had a parcel delivered properly

Had to put one star in although they don’t deserve any! Literally just arrived home so the courier must have been seen me opening my door and she parked directly outside my house with the house number clearly next to door and then delivered to the house next door!!! What is wrong with the couriers eye site? She actually had to walk further to next door! Laughable, except in theses times the majority of the nation is at home, no excuse for for getting any delivery wrong. A lot of companies would never entertain that degree of incompetence.

Absolutely awful.. Dangerous, malicious incompetent courier service.. With no let up of the 3rd rate staff they hire! The couriers cannot read.. Do not understand numbers and dangerously deliver to the wrong address to get the parcel off their hands..

Appaling service - avoid. Gift of sentimental meaning immediately lost in their 'systems'. Total lack of customer care and impossible to communicate with effectively. Following several weeks of attempting to locate the parcel I received a claim form. This remains outstanding well beyond their claimed 28 days response time. Most recently I have received a curt response telling me to 'allow for more time' and my query being marked as 'resolved'. It seems the only way to have this actually resolved will be via the small claims court. What a terrible company!

Just gone into back garden to put my wheelie bins out, and there’s a large parcel lying in the rain supposedly delivered ( and I use the term “delivered”very loosely) by Hermes.
It’s been raining for a fortnight, the parcel has obviously been there for days.
I have been at home every day during lockdown, there was no attempted delivery, or card through the letterbox, instead the clown working for the country’s worst courier threw the parcel containing clothing over a 6ft fence into a corner of the back garden.
Things have gotten so bad with Hermes that when I place an online order with any company I now add a footnote that says, DO NOT ACCEPT THIS ORDER IF YOU ARE USING HERMES AS THE DELIVERY AGENT.

Terrible delivery company! Left my parcel at the wrong adress ! Had to wait 4 days to retrieve it . Never on time and get addresses mixed up.

Probably the weakest company in the delivery business around UK, never on time, they miss to send notifications on time as well, and I’ve had the pleasure to experience that onto one of my orders they've said that they’ve delivered the parcel when the actually didn’t, which quite weird in my opinion.

We had an awful experience with abusive / aggressive Hermes courier in Winchester (from Southampton Depot) on Jan 27th 2021.
I tried to phone Hermes customer services, but automated, then the online chat, again automated you just cannot get through to a Human Being.

I ordered some clothes with TU Sainsburys late January 2021, Hermes courier came to our house on the evening of 27/01/21. We shouted through the door (in a nice way, as we do to all couriers) "please can you leave the package on the doorstep and step back please", but the courier (man) refused to and insisted we had to sign an electronic device, even though the email said we would not have to do that.
So, he walked off with my package refusing to leave, my partner could see I was upset so put a mask on and followed the courier to his van, the courier got in the van and would not get out, then his Wife appeared screaming/shouting at my partner, right in his face, with NO MASK ON, saying we had been rude to her husband (?). We were both badly shaken by this horrible experience and cannot believe we can not get through to Hermes.

I placed a complaint with TU, Sainsburys, who were appalled we suffered this and finally got my money back but never the package.

Then I purchased on ebay, not realising the seller would use Hermes, we never received the package, only lots of emails over 5 days saying "we tried to deliver" which was a lie as I was in every day as lockdown (never went out) and can hear the frontdoor anywhere in the house.
Then this week I ordered some trousers for my elderly father (in a care home) from Chums, again they don't state the courier, but sadly it was Hermes. They said yesterday they tried to deliver package @ 18:27, but they did not, I was sat in the front room right by the front door and nobody knocked door, i immediately looked outside, there was no Hermes courier there.

So it is obvious the Southampton Hermes Depot have decided they won't deliver to us OR its the same courier and his wife refusing to deliver to us.

What make me laugh is on their messages they say "Your friendly local courier will try to deliver .... " Should be "your unfriendly, abusive & aggressive"

Terrible, terrible service - companies need to choose a better courier, DPD, Yodel.... ANYONE BUT HERMES. Will write to Sainsburys, Chums, Cotton Traders, ebay so hopefully they stop using them.

They always late from the time they give. Don’t trust on them they are till 21:00 pm, rubbish company

As many other people have already stated, this has to be the absolute WORST EVER parcel delivery service in the world!!
They've had a parcel of mine for over 2 weeks now and still not even attempted to deliver it to me and their customer service is TOTALLY and UTTERLY USELESS, so please AVOID using this TERRIBLE company at all costs if you can...
Also, I've given it one star, as that is the minimum I'm able to give it, tho I would definitely say it's a MINUS 5!!!

Dreadful

They make you wait forever before finally picking up your parcel with no tracking or time slot given.. Why Amazon use them for taking back returns is a mystery as they expect you to wait in for 8 hours with every possibility that they won’t come until next day. Not so bad if you can drop them off at a Hermes centre but otherwise , in this day and age, appalling.
Update. They still haven’t arrived and it’s 9pm! They said they were coming to pick it up today!
Not fit for purpose.

pathetic as i stated before delivery I AM AGROPHOBIC IT STILL MEANS I CAN'T GO OUT I LIVE ALONE that means I'm in all the time yet you keep dumping my parcels on my back yard why not just knock ?..... what you do is make a fist and knock it on the door until someone answers ( that means they will open the door you know that thing you knock on) it's not hard is it ? kids can do it companies will lose orders now becouse i will check who delivers them and find someone who knows how to do thier job properly and doesn't employ brain dead staff just becouse they will work and accept very little money 🤬

Inputted 8 parcel details for sending in to their website. Told 'Unable to pay due to technical error'. Tried 6 times. Tried the following day to find all the details had disappeared from the cart even though it said details would remain for 8 days. Have gone to another company.

Gold award, for the worst company I've ever had any dealing with.

Would never use them and will request my customers to stay well clear of.

The guys that pick up in my area are great but the company, customer service agents and bosses are the worst at their jobs! One boss turned up on my doorstep shouting and swearing at me because they had re-entered my address incorrectly. Another time I booked online as usual and got a date of 12th. They finally turned up on the 2nd of the following month!

Sold a picture to an ebay customer. Arrived not just broken, SMASHED TO BITS. I will never use them again. I had to refund the money. SO ANGRY

Worst customer service I have ever experienced. Cannot talk to a human even though their website takes pride apparently in customer service. As soon as you give your tracking number on the phone or web chat the robot automatically tells you something you already know. I want to speak to a human about a possible change in a delivery and it’s just impossible. Shambolic company

Hermes Parcelnet are totally useless. I got a "your package has been delivered" but the photo showing the parcel at "my door" was NOT my door. I will now have to walk along my lane, looking at all the front doors to try to work out where Hermes actually left it. Oddly, their website does not give the option to click "parcel delivered to incorrect front door" - it should!

And the majority of complaints about courier services on my local Nextdoor website are nearly ALL about Hermes and how useless they are.

When Hermes is good, everything is fine but beware when things go wrong. It is impossible to speak with a real person. There is an automated chat service and, even worse, only an automated phone line. They collected a parcel from me on 28 January, destination Scotland. According to Hermes it is "in transit". A week ago I complained and they raised "an incident number" nothing has been heard since. It is still shown as "in transit".