Hermesparcelnet 

Absolutely terrible. The automated customer services line is moronic, and keeps kicking me out. Emailing for help has been hopeless. All I want to do is trace the sender of a package that had been tampered with. Hermes deliberately make it very difficult to engage on this matter. IMPOSSIBLE to get in touch with any real people.

Hermes are totally appalling. I've given them one star because the system won't let me give them nil stars It's taken them almost three weeks to collect a parcel which had been damaged in transit (with Hermes of course). Six times they've emailed me to confirm a collection time and date but they never materialised. Eventually a man in a private car arrived out of the blue, saying he was from Hermes. No email or advance warning. I really don't understand why anybody gives them business.

Contracted out to Whistl.
Whistl lost package.
Communication non existent.

It seems a common theme. I arranged a collection today - I sit in my home office by the front door and I have a Ring Doorbell so when they say they tried to collect and got no reply that is an absolute lie. I tried contacting them and automated responses were useless and when I tried calling another automated message wouldn't connect me as they say the tracking number was wrong 5 times - it wasn't! Really disappointing.

I received an email+text message saying my parsel delivered. No trace of delivery at home. Tracking history says left to a neighboor! Doesn't say to who - I have 19 more doors here- After 3 days of chasing, emails, phone calls guest what? They actually left at the local coffee shop. Did I autorise to left somewhere else, NO.
Have I ever been in that shop? NO. There are 19 more doors here but why is that shop chosen? GOD KNOWS!

Another parcel received damaged, plants inside wilted and damaged beyond rescue. Will not be ordering from Suttons as long as they continue to use Hermes.

I paid for them to pick up a return parcel, and they gave me a time window that morning although an hour of that two hour time window had already elapsed. However I was in and waiting for them and they didn't call, so I went to their website where they are totally useless at responding, just telling me that they had called. I know for a fact they hadn't, so I telpephoned them and got the same message as you don't get a human on the other end. Awful service, but it is the service that Matalan use for delivery and returns. I won't use Matalan again either because of this awful service.

As a seller who recently tried this company I would give 0 stars if I could. They have lost 2 parcels in less than 20 sent, when I tried to claim with the insurance I had paid for their ‘prohibited items’ are so vast there is basically nothing that they will pay out the insurance for. When i told customer service this via email, you cannot contact them in person over the phone, they gave me a copy and paste response. When I queried further they gave me exactly the same copy and paste response. If you are a seller on a platform like eBay don’t touch with a barge pole as, in my experience, you will lose 10% plus of your takings and risk negative reviews. Back to reliable Royal Mail for me

Absolutely abysmal. I ordered something from eBay and it was dispatched the next day. Hermes "tried" to deliver it and said they would try again the next day. I spent the whole day at home but yet again, they said that I wasn't home and there was nowhere "safe" to leave it. I've been here ALL DAY and no-one even came to the door. So now I have to wait until MONDAY to get it. Tried to speak to someone online but they only get robots to respond and they are absolutely dreadful. They also said in the email that there was nowhere safe to leave it. I mean we live in a very secluded farmhouse (admittedly it might be hard to find but you're PAID to drive and deliver packages - our postie has no problem, neither does DPD or whatever they are called, and Royal Mail special delivery also has no problem. Whoever the driver of this specific Hermes evidently couldn't find it as they are LOADS of safe places to leave any packages moreover I was HERE!!! Either morons or lazy drivers. I suspect both. Never even going to use Hermes myself and with others wouldn't use it as they can never find this place.

Every time I have this courrier it is LATE!

This is a company that clearly does not care about "customers" or reviews or its public image. I recently received a delivery from Hermes. Their driver demolished a stone sundial on my premises. The driver did not stop or report the damage. I know it was the Hermes driver. I complained to Hermes who took a considerable time to reply. Ultimately, they stated the driver denied causing the damage and therefore denied liability. They refused to provide any information about the driver or her insurance. That leaves me having to make a claim against Hermes - not an attractive option, given it is a relatively small claim. But, no doubt, they believe I will not bother. Avoid when you can.

Item never arrived and this is not the first time customer service are a joke and am out of pocket yet again avoid using this terrible company you orders won’t arrive of if they do arrive it’s late and broken

I was notified that a parcel was delivered to me by this Hermes company. I live in Canada. The parcel (no idea what it was) was delivered to what seems to be an industrial site address in Litchfield UK !

i would give zero stars if i could for delivery service yesterday.
was informed by supplier that both my parcels had been dispatched to hermes. received one parcel but not the other, so was expecting that maybe on separate delivery.
Checked Hermes Site/tracking. courier had showed 2 exact same screen shots for only one parcel delivery.!

whats more is that hermes emailed me to say both parcels delivered at different times within space of half an hour!. that is a blatant lie because i never received the second parcel. i am furious because that is blatant deception.

the courier must have known about both parcels.what possible reason could he give for taking 2 exact same screen shots for only one delivery and making it appear he has delivered two.

.

The WORST courier by a country mile. How trading standards haven't taken action against this company is beyond me. Lost almost everyone of my parcels. I say lost, they were actually 'delivered' but god knows where as they don't show where and often put locations that don't even exist on my property. When they do lose your parcel you then cannot speak to anyone. Always cancel any orders now if I am told Hermes are the courier

Has to be the worst courier service in the UK.
On every occasion I’ve had the misfortune of a Hermes delivery, there has always been a problem.
NEVER has there been a “sorry we missed you” card and yet I get an email stating it was my fault when I have taken numerous days off work to be in waiting. I even have a camera doorbell and not once has the delivery driver attempted to deliver my parcel.

If it was a one off, fine.
But it is EVERY single time, I honestly don’t understand how they can still be in business.

They have no customer service team to contact, so there is no help for any queries unless it is from a BOT that tells you what you already know.

Pathetic “company”

Knowing delivery can be difficult due to my job I had a parcel sent to my work place. I myself have spoken to Hermes drivers on site - it is on their normal route - they know where it is. My work place also has a 24 hour manned reception. Here's what happened:

1) For about a month after initially alternating from it being out for delivery then not out for delivery (but without any logged delivery attempt) their tracking system said there was a problem - but 'don't worry' - they'll get it moving again soon.
2) Suddenly, out of the blue on a Saturday afternoon they say they tried to deliver but there is a problem - contact them to rearrange delivery.
3) 4 hours later but before I have chance to read my messages - another message appears saying they have tried to deliver 3 times (in one afternoon???) and they are now returning to sender. We checked the CCTV - and no delivery drivers from any carrier let alone Hermes can be seen on the recording - in other words, either they were invisible or they were lying.
5) The parcel never made it back to the sender. It mysteriously disappeared into the aether.

Again knowing another seller would use Hermes I had it sent to a click and collect site thinking it would be more difficult for them to get it wrong. The destination a large supermarket that contains an Argos collection center. The parcel never made it to its destination. This time there was even less information provided by Hermes and again it disappeared into the aether The seller never got it back

Contacting Hermes customer services is without exception an appalling and soul destroying experience. Their website says 'your query will be sent to one of our parcel people'. This is clearly not true, whether by phone or web all you get is their unhelpful robots that do nothing more than send you round in endless circles.

Hermes, if an actual human is reading this, you need to let us speak to humans. You also need to let us report problems to humans rather than have robots send us round in circles. When you receive these reported problems you need to have humans deal with them. Finally, until you get your customer services in order, you need to remove all the misleading statements from your website that even suggest that a human will get anywhere near your customers problems. If all we can hope for is being fobbed off by robots - at least have the decency to be honest about it.

Credit where credit is due, my last 4 Hermes deliveries, this time to my home address, have been successful. It is for this reason I have upgraded this review from one to two stars. I still have serious issues with their customer service.

A driver in Nuneaton stoled me a gamer chair valued in 189 pounds I had to return at the amazon seller because it was not what I ordered.
It was the first time returning something to amazon. I thought it would be easy.
the result is:
I can't get No refunds because the guy left me with no receipt and without customer rights.
No customer service at Hermes.
They put false information on the tracker, as if it was not at home, just after the pickup was done, and with my husband witnessing everything. I never ever in my life found a so thief company.
The only solution left is to go and report them to the police.
You just lost a box as big and heavy as a dead pony, and maybe now it's on Ebay to resell, or decorating your room, thief.
Ah yes, that happened on 1st april.. No signs of the chair, of course.

I've had a lot of deliveries and returns picked up from home with Hermes. I find the app useful for sending parcels back. Always have arrived when they say. The regular driver who comes here is great. Friendly and goes the extra mile. Prices are competitive and for me paying the extra pound or two for pick up is well worth it rather than drop off point. Can't fault them really!

Gave them specific instructions on how to arrive at my door step yet they can't find it when it's as easy as typing it into google then eventually they just say it's my fault for not being in, when i have been in all day and the door bell never rang or the door wasn't knocked on. No customer service as well as being lazy liars.