Heritagelive Omdömen 181

Stereophonics, and the blossoms were fantastic, missed most of Jake bugg, due to ridiculous queuing at the bar which was way overpriced. We went to see Robbie williams 2 years ago at sandringham and it was far better organised. Don't know what heritage live have done , but overselling tickets and greed comes to mind. The toilets were disgusting, no where near as well managed as before. We would have bought more drinks but didn't want to queue for 45 minutes and miss the acts.
Very disappointed

The line up was excellent but everything else was truly awful. We arrived at 5pm, in time for the first act. The venue was already busy, to the point of being full. However I've the next 2 hours many more people arrived.
Stewards kept pushing the crowd forward to make more space for newcomers at the back. Over crowding became unpleasant to the point of being dangerous. It was impossible to move through the crowd to toilets or food and drink outlets. Queues for drinks were at least 30 minutes.
There appears to have been no limit on tickets sold, resulting in a dangerous and miserable visitor experience.
We left early, as did others.

First time at a Heritage Live concert and never again. Gabrielle and Beverley Knight were phenomenal from what we could see and hear. Fearful for our safety as the evening progressed, the lack of crowd control and poor management of site resulted in leaving early. Where do I start…
Reasonably smooth getting into We arrived at 4pm, had a 20 minute walk from the care park, goodness knows how anyone would manage with health issues.
The ‘designated area’ for chairs completely full. There was no way I could stand for the performances, nor could I get on the floor and up but security were collapsing chairs preventing people from setting up. They did eventually give up as so many folk we’re trying to get seated before Gabrielle at 17.15.
Toilets were awful, blocked with no maintenance. Such a long period of time in between acts, unable to see large screens as the crowds continued to invade what little personal space available and stand where people were sitting. It just got scary so sadly we left before the headline act. Just an awful experience.

Firstly, I cannot fault the acts, Jake Bugg, The Blossoms and Stereophonics performed brilliantly.

The venue and organisation completely dire.

Far too many tickets sold, overcrowded. Hugely underestimated amount of toilets which were filthy. Queues were so long men and women having wild wees from the afternoon onwards which is no surprise.

Came home starving. Purchased a small kebab for £18. Needed more food but wasn’t prepared to be fleeced any further or queue for an hour to get something.

Stage in completely the wrong place. Obstruction from trees, wide screen not in sync with act and barely any walk way I can’t begin to imagine how people managed with small children and disabilities it was dangerous.

Staff I thought came across as quite intimidating and made the event have a vibe which didn’t feel comfortable when ultimately the day was about having fun. The chair police were going about regularly but seemed to play a blind eye to other antics going on including the wafts of weed.

We left 20 minutes before the end for our safety. Barely any signal, pitch black, absolute chaos at the end. Marshalls had poor information didn’t seem to know what they were doing and just stood round chatting. Will never ever go back.

Appalling set up, ridiculously overpriced food and filthy toilets, to reiterate what everybody else has said.
I’d also like to add how on earth did anyone make the decision on where the stage was positioned.You had a split audience because of the trees right down the centre which made viewing rather difficult if you had brought a chair to sit on for the occasion. there was then a bar along those trees for which the queue seem to be half a mile long at all times.A queue that ran straight between people sitting on their chairs to view the stage which then made that impossible. We got there pretty late but found a place to sit with our chairs. Not a great view but thought it would be the best available. I think by then it was a free for all as we didn’t see any “chair policing”.
The sound was not good at all, if you watched the big screens there was a delay of at least 4 seconds. I’ve been to many gigs and this is by far the worst. I won tickets to see Hozier a couple of years ago at Englefield estate Heritage live. None of these problems existed (apart from extremely high event food prices), which is why I decided to fork out all the money to see Stereophonics at Sandringham. I’ll certainly not be going back and will advise anyone I know not to waste their money. organisation was an absolute shambles, far too many people for the size of venue which surely is a danger. You really need to be looking into this….

I attended the Heritage Live event on Friday 15th August at Sandringham Estate.

After arriving by car, parking, and heading toward the 'Golden Circle' area, for which we had paid £307, my partner and I were extremely disappointed to find that this area was in fact just the entire field encompassing the front of the stage and stretching very far back. 'Golden Circle' tickets at that price suggest some level of exclusivity. By comparison, I'd been to see Mariah Carey at Brighton Pride less than a month ago. I had Golden Circle tickets there which cost less and which had a genuine railed off area right by the stage with plenty of room to move around, fewer people, an excellent view, and separate toilets. At the Heritage Live event at Sandringham, we were crammed in with literally thousands of other people in the supposed Golden Circle, on a downhill slope far away from the stage, with absolutely no way of getting out to toilets or for a drink once we'd made our way in.

However, the main disaster of the evening was the appalling organisation of the car park. When the concert finished, we made our way back to the Blue Car Park and got into our car at 10.45pm. Even then, it was quite alarming that there were no staff to be seen anywhere and no signs or markings or indications about how cars should leave. What ensued was utter chaos. 

Every driver had to decide for themselves what way they ought to be driving and very soon, the car park became a gridlocked field of manic cars in all sorts of positions facing in different directions. We ended up stuck in our car for two hours. Two hours of no assistance, no communication, no movement, and no idea when we would actually get out. People were leaving their cars to try and figure out what was going on and eventually it seemed like police intervention was needed as multiple sirens and flashing lights began appearing.

What was particularly baffling was that when we'd been walking back to the car park earlier, there were countless staff members huddled in groups, talking to one another, waving us off needlessly without appearing to have much to do. However, in these two hours in the car park, I saw only one single steward - a young man who meandered through the blockade of cars without speaking to anyone before leaving without returning. 

Eventually, shortly before 1am, cars began to budge forwards and we made our slow crawl towards the exit - which wasn't even that far away. We were, by this point, exhausted, thirsty, and hungry, and had had no access to toilets the whole time we'd been stuck. Shockingly, it turned out that this entire field full of cars was being directed by only three young stewards who seemed to have lost the will to live and were arbitrarily picking cars to half-heartedly wave neon lights at. Upon reaching this point, we had to stop again and wait while whole other lines of cars from different directions (a lot of whom had given up waiting and tried to create new lanes out of the field) were let out. 

I'm a regular concert-goer and this was the worst experience of any festival or music event I've ever been to. I can't imagine ever booking a Heritage Live event again.

As they are deleting all negative comments on social media, I wanted to ensure another 1 star review is documented for all to see before deciding whether to book an event with this shambles of a company. The one star is purely for the acts (Eternal, Mariah and Chic were excellent), heritage live wouldn’t even get a 0.

1) It took over 2 hours to leave the carpark. The police were called because it was so unorganised and chaotic that people were fighting. It felt really unsafe, especially as it is a complete black spot with no phone signal.
2) Because people are allowed to take chairs in and/or hire them, they are everywhere! Meaning the sea of chairs was blocking people from getting close to the stage to get a decent view of the acts.
3) We were expecting the food to be expensive and it was, but the quality is honestly some of the worst food we’ve ever eaten and we tried 3 different vendors
4) The fair ground rides need to be told to stop playing their music when the acts are on stage. Their music blares over the main stage, sensory overload would be an understatement.
5) There needs to be a host! It’s very odd that the acts aren’t introduced and they just wander on and off stage with no announcement.

To conclude this rant, we bought standard tickets (thankfully), but we certainly wouldn’t have been impressed with the view had we gone VIP. Charging that much money and sitting ‘VIPs’ at the back sums this company up perfectly!

Having paid for silver VIP costing £1,700 to have a seat and private entrance with a cream tea which was non existent together with a tour of Sandringham and VIP parking.we had None of these. the VIP enclosure was over subscribed. Not enough seats. No food staff were aggressive and you weren't allowed to have a seat in the VIP enclosure. Even if you wanted to rent one,which they stopped the organization was poor. The atmosphere was unhappy with most people because there were 33,000. People where really they couldn't even deal with 10,000 people, we tried to leave early but all exits were blocked. In fact there was only one exit out of the whole ground which people were falling over in the dark. It was extremely dangerous. I was there with my two young grandchildren, my daughter and husband and they were frantic. My grandchildren were crying because they were frightened. People were getting very angry with fights breaking out around us , people stumbling in the dark trying to get out When we did finally get to our coach it took 3 hours till 2:30 in the morning to get back to our hotel which was only 6 mi away. It was a thoroughly horrible experience. I would never ever go to one of these events again. I have requested a refund on my VIP experience as £300 per person including children on top of the entrance fee ,and to get absolutely nothing is a joke. A total misrepresentation. I Concur with all the other people that have made complaints about the event they have highlighted all the other problems with food prices. Fun fair.etc.

Stereophonics and Blossoms were excellant and 5 star, however, everything else I'd give zero stars if I could. No organisation at all, car park, entry and exit was a nightmare- officials didn't have a clue what they were doing and to be honest I think they were non existent at the end of the evening. Food and drink was ridiculously over priced and bars were poorly set up. 2 x beer / cider areas which had lengthy queues- but if you wanted wine / spirits you had to walk an area the other side of the seating area and still lengthy queues. Serving staff too slow and in experienced. This was a big issue when if a couple one wants beer and one wants wine! Absolutely bonkers who ever came up with that plan. Fun fair rides around were noisy and meant you couldn't hear the music on the stage. This is by far the worst venue and organisation I have ever been to. I live an hour away- took over 3 hours to get home (2 of them to get out of the estate itself)
Never again to this venue and never again to Heritage Live event.

I attended the Mariah Carey concert at Sandringham (15 Aug 2025) and it was the most unsafe, distressing, and poorly managed event I’ve ever been to. What should have been a joyful night turned into chaos.

Accessibility: I was on crutches with a broken foot. Before the event I was wrongly told accessible toilets were “only for long-term disabled customers” – an outrageous and unlawful response. On arrival, staff had no clue where the access tent was. The 'accessible viewing' space was on a slope and the toilets were a disgrace: only four units for hundreds of disabled people, but being used by everyone which resulted in long queues. No sanitary bins, no running water and filthy conditions.

Safety & Security: Bag checks were superficial at best. Guests were funnelled behind the stage, causing dangerous congestion. Stewards were too few and completely unprepared. It was hard to see how any proper risk assessment had been carried out.

Facilities: Toilets were inadequate and disgusting, water points impossible to find (when we did it tasted of chlorine), and the medical tent invisible. Guests couldn’t bring single-use bottles in, but then drinks were sold in single-use plastic cups - totally hypocritical. Also told no food to be bought in, but lots of people had food. Queues for refreshments were outrageous, food was awful and overpriced. The whole event, including the long gap between performances, was clearly just a way to squeeze more money out of guests.

End of night chaos: When the show finished, fences were broken down and people stampeded into the disabled area. A fight broke out and stewards were powerless. Taxis that had been promised didn’t exist. Instead, private coaches were charging £20 cash only to Kings Lynn, which left many people stranded without signal or options. Traffic leaving the estate was gridlocked for hours with no toilets available, leaving women humiliated and desperate as they used nearby bushes.

It honestly looked like a disaster movie. Hundreds of people walking around not knowing what to do or where to go and receiving no support from staff.

This event breached basic duties of care under the Equality Act, Health & Safety laws, and licensing conditions. Guests were neglected, safety ignored, and thousands of paying attendees abandoned in unsafe conditions.

HeritageLive should be ashamed. I would never attend another of their events, and I urge others to avoid them too. The one-star reviews here are fully deserved.

We queued to get in but were very lucky with our parking spot which enabled us to exit fairly quickly (we left with 2 songs to go) -however the organisation was appalling -other people we spoke to had queued for hours-not enough toilets-massive queues for the bar and who had the bright idea of allowing the fairground music to continue while the acts were on? Completely ruined Kelly Jones’s acoustic performance . We were on camping chairs so were moved back behind the straw bales-then later on a load of people (not us) just moved their chairs forward anyway which made others who had followed the rules very angry. The sound was out of sync with the screens which was very annoying and they did not correct that all evening
Jake Bugg, The Blossoms and Stereophonics were BRILLIANT-if it was just rating the music it would be 5 stars-but the organisers would get zero

We arrived early, 3:30pm, managed to find a spot near the North entrance at the LH side of stage, no major issues with people crowding, encroaching or pushing in, although the attempted policing of people with chairs in the red zone behind us was comedic. We managed to get closer to the stage to stand 15 rows back and watch Buble, again no real issues, generally friendly crowd with a grown-up demographic.
Acts were great but Why such a long period between performances ? Oh, I know, it's so you can spend more money on "artisan food" (chicken nuggets and chips x 2, is that the antithesis of Artisan food ?). Anyway, that delight was £28 and a choice made because of the shortest queue of 30 people, and £70 for a bottle of entry level champagne). Toilets dirty, disgusting, no hand washing facilities. Fairground ? Again Why ? see above, just hawking for your ££ in the long intervals.
If you'd bought VIP tix or wanted to sit down you probably left sorely disappointed, as the layout was appalling and actually favoured anyone with a picnic blanket. Our expectations being non-existent we had an OK time, coach driver knew the ropes and managed to get us home in 1 hour, so maybe we got lucky with that also. Do it again ? not in a million years, the organisers should be ashamed of themselves, profits would have been off the scale this year but I bet they won't get away with this for too long.

Michael Buble at Sandringham. Access and parking was very easy despite reading lots of comments about long queues. Generally well organised.
However It was not acceptable that there were 2 fairground rides, on the edge of the arena but close to where people were sitting, which continued to operate and play music while the acts were on. Buble actually commented on it.

I went to see Stereophonics at Sandringham on 16th August. As well as the issues already stated by others- We sat in the access zone which was surrounded by a fence. When people were leaving they didn't have the patience to walk around the fence due to the many thousands trying to exit all at once so they broke down the fence and stampeded through. When staff tried to challenge them a grown man became verbally aggressive to the point we thought he was about to hit the female staff member and another kicked the fence. This was very intimidating. And don't get me started about how the accessible zone had a slope so wheelchair users struggled to get up and down it safely!

Saw Pet Shop Boys who were amazing on the Thursday, Scissor sisters were good , food prices crazy price, toilets not great, car park was a joke at the end over an hour to get off it,
But my biggest complaint why were the fair rides at the back of where we were sitting allowed to run while bands were on ,did not want that in the background unacceptable racket ruining the show

Annoying to give a 2 star review , but myself and a group of friends went to Audley End for Daltry, OCS , Cast and Sandringham for Stereophonics, Blossoms, Jake Bugg and all 6 acts were superb ( especially phonics as always). However, whilst Audley End was a superb venue, Sandringham was a joke, serious lack of toilets, queue for drinks was a nightmare, and bloody fair rides when the space could have been utilised for more facilities that were clearly needed, for those who had paid to see an excellent line up..and now onto the carnage that was access in and out of the estate. The queue to get to the venue added about 90 mins for the last few miles and was caused by the right turn access into the venue for disabled access and VIP I think,no worries with that, but think about how to move one group into the venue quicker, without, causing serious delays to everyone else. Oh, and then getting out, if we though getting in was bad, the exit away from the venue , was even worse. Audley End, brilliant, cant wait to go again, Sandringham though, never again for me or our group.

We booked to see Michael bubble with a silver VIP package and a Camper van pitch at a cost of over of over £1,000. The organisation was terrible. None of the staff knew what they were doing. Non of them had been trained properly. Booked a vip silver ticket on the website and was supposed to get a follow up email. Nothing arrived. Booked a camper van slot at extra cost but the camper vans were all made to park on a hill so you couldn’t level the van properly level. Took us 1.5 hrs sent to 4 different locations to pick up the cream teas that were in the silver package but the contents had been frozen and not thawed properly so the food was inedible. VIP area was a complete joke. Stage setting was a complete joke and organisation was non existent. Sound system was appalling and it was about 5 songs in before they sorted it out and Michael Bubble was not fully himself. All in all I think the sandringham estate should revoke their licence for running this event.
I will now start the task of trying to get our money back

Okay, first off, let me say that Gabrielle, Beverley Knight and Michael Buble were all magnificent. That being said, I will never attend another event organised by Heritage Live ( my 3rd and each has got progressively worse) To give you some context, we first saw Robbie a couple of years ago at Sandringham and decided to pay the extra £200 for VIP. For that extra money, you were supposed to get lots of extras - all you actually got was a bar and decent loos ... and a chance to be fairly near the stage and a seat if you were quick enough. It was very shabby - some garden furniture and a low fence separating you from the main area. It was at the side of the stage - and to top it all, when Robbie came on, they just let anyone come in to the area and we were pushed back by a large group of fairly drunk people, so not even our limited side view was protected. However, the whole thing was laid out fairly well, with the bar and food trucks etc all laid out all around the edges. Based on this experience unsurprisingly, we decided not to bother with the VIP upgrade ( now 3 tiers and ridiculous prices! ) and decided to just take our own chairs. Like many others we arrived very early with a view to setting ourselves down to the side and were immediately told that seated had to go to the back - at least 1/4 mile from the stage. We did so, and like many others we watched as the day went on as many people ended up with their seats much closer than where we had intended to be.... primarily because I think they simply didn't think things through and alot of the security staff simply gave up after a while. However, the most ridiculous thing was how they had laid out the event. The bar, which in previous years was at the side was placed smack in the middle of the field ? who's idiotic idea was that ? As a consequence, the whole event was divided up - with areas where you could only see the event on a screen ( which by the way was out of sync) and what's with the funfair ?? and as for the disgraceful toilets - well - we just didn't have anything to eat or drink simply because we didn't want to use the disgusting full, dirty ( by 5) toilets. The only thing we said was thank goodness we didn't pay the extra for VIP - which was even further away from the stage and the seating was not even angled directly at the stage. Whoever, designed the layout for this event clearly had no interest in delivering a great customer experience - only in maximising short-term profits. All in all, a rip-off, chaotic, bordering on unsafe with alot of very young inexperienced staff - again no doubt to maximise profit. It has to be said that it is possible to put on really excellent events as Forest Live seems to manage it every year. The tickets are a little cheaper and the upgrade to VIP is not extortionate - the VIP section there is approximatley 30% of the event and is separated by a walkway. You can take your own chair and be really close to the stage- take your own picnic if you wish - but still has all of the other food trucks etc. (FYI Heritage Live staff confiscated a bag of crisps from my bag ... ) We will never attend another Heritage Live event again. I hope the artists become aware of what is happening.

Firstly to say - The one star is for the acts and Sandringham only (I would give them 5 individually, as they were fabulous) however I am not giving Heritage Live any stars as this was such a dreadful experience .

My elderly Mother treated my family (myself, husband and 2 grand children (age 9 and 11) to a once in a lifetime Michael Bublè and special guests concert with a Silver VIP experience at Sandringham yesterday. The VIP experience was £1700 alone (over £300 pp - no concessions for children) plus another £500 for our tickets.

We also booked the shuttle bus to and from Kings Lynn for all 5 of us (another £150).

With our Silver experience we were entitled to VIP parking (which we didn’t utilise as had bought our shuttle tickets first) guided tour of the Sandringham House, a Cream Tea and access to the VIP area where there was seating and other VIP luxuries (clean toilets/smaller bar queues, street artists etc.)

We arrived around 1:30pm so plenty of time to enjoy our treats before entering the VIP area to enjoy the live music from 5pm.

I don’t know where to start really….

Sandringham tour was lovely, but short. Lovely access to the grounds and gardens which was the best part of this entire day.

We collected our cream tea (for 5 of us) and we were told there was only a choice of tea and coffee. Also few meat cream tea options left (we booked the VIP experience 2 days before the event, so couldn’t pre book anything). No soft drink options for the children or anyone who doesn’t drink breakfast tea or coffee. So the children had tap water from a jug. The cream tea was utterly average and borderline unacceptable. Dry scones, literally unable to cut without falling to bits and cutlery missing so you didn’t have a knife to spread your cream or jam etc. Not what I would expect from a Cream Tea experience at Sandringham.

Onto the ‘VIP’ experience. NOT VIP AT ALL and an absolute rip off. Bearing in mind we spent over £300 each for this experience. We were faced with NO seating whatsoever so my poor elderly Mother and lots of other people (including those with mobility issues and of a certain age) had no seating for the entire afternoon and evening. There were no chairs available to hire as we were told that it had been closed as people were not putting them in the designated areas and also, we were told if they were available we couldn’t take them into the VIP area anyway! There were around 8 sofas (can seat 6, but mostly taken by 2 couples so 4 sitting) and 10 benches tops in the VIP area. Plus a small area of joined up sofas under a small music tent, for listening to the street artist acts. NOT ENOUGH FOR EVEN 100 PEOPLE to sit although I would say over a thousand easy VIP tickets must have been sold??? Ridiculous price drinks and average, expensive food as expected. View of the stage was average as VIP area was set to the side. Sound was hit and miss in the area. Toilets were clean though and bars queues were fine.

DANGEROUS: Site set up was dreadful. Far too many people- it felt unsafe. Rubbish, picnic mats, abandoned chairs (as people were not able to use them in all cases as seats were only allowed in designated areas which had bad views of the stage).

Poor view in most places around the site and very disappointingly, the sound was dreadful for Michael Bublè. We stood outside the VIP area to the right of the stage. Even Michael got frustrated when he couldn't hear himself properly at one point!

The most distressing part was when we went to leave 30 minutes before the end of the show to try to avoid the crowds with my Mother and small children, there was no clear signage for exits and when we got to the area we were told was the exit, it was packed of people trying to leave. People were getting angry, fighting and we even saw a person with mobility issues pushed to the floor. All distressing for us as parents and from my Mothers eye of someone with poor mobility and who is vulnerable.

When we finally got out the exit, we found our coach and then sat in traffic trying to leave the estate for over 2 hours! It was carnage! Boiling hot packed bus, no water or toilets.

Overall, this was a dreadful experience and we feel dreadfully ripped off as this was very much NOT the VIP experience my Mother had treated herself and us to. We are not alone as lots of people were expressing their thoughts about this too at the event. It is hard to imagine what on earth the money had gone towards and appears to be an utter scam. Heritage Live, you should be ashamed of your extortion of people advertising such experiences.

We will not be attending any future Heritage Live events and would advise others to seriously consider the multiple
Reviews here before you waste your hard earned money!!

I took 2 of my grown up children see the Pet Shop Boys at Heritage Live Sandringham as I had wanted to see them for a long time.
The boys were absolutely superb and support act Scissor sisters were extremely entertaining.
2 hours of Dave Pearce and his Ibiza Anthem slot , Not So Much .
I decided to pay for VIP Gold passes on top of the tickets so spent roughly £1200.00.
NEVER AGAIN ... A total RIP off and just a way to line the pockets of Heritage Live.
Apart from the excellent toilets , there was nothing Gold about our vip package.
Food stalls were charging exorbitant prices (even by event standards).
We pay less at Ally Pally in London when watching the Snooker or Darts.
£15 for a tiny Duck wrap and £6 for a kiddie cone of chips was way over the top.
Whoever decided to put a funfair there must have been smoking those funny cigarettes.
Queues grew throughout the event for drinks
Arriving at and leaving the event was always going to be time consuming and this was definitely the case. Patience was definitely pushed to the limit.
Whilst the Pet Shop Boys were well worth double the ticket price , the Gold VIP package was worthless and I would advise anyone visiting a Heritage live event DO NOT BUY GOLD VIP packages, you will be very disappointed.

Thanks to the PSBs for such a wonderful gig , sounding as good as ever and giving us an evening never to forget.