Acabo de comprar unas sandalias y un bolso. La entrega ha sido súper puntual y todo empaquetado con cariño e inmejorable. Altisima calidad de los productos y muy bien acabados. Super contenta
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The entire experience, even if online, is impeccable. Great product shots and descriptions and very easy order process. My orders were received in perfect state, wrapped elegantly and two artistic pho... Se mer
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Gorgeous shoes and bags, exquisite craftsmanship, better to wait for the Archive sales. The only downside: 90% of their shoes have leather soles that I resole before the first wear (+50€ at least). It... Se mer
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I bought a pair of sandals, and some days later it was broken. I wanted to explain this with your customer service to repaired them properly, but it was impossible. I never had an answer from your... Se mer
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Företagsinformation
Om HEREU
Skrivet av företaget
HEREU takes its name from the Catalan word for “heir”. True to this definition, the brand has worked since 2014 to produce contemporary accessories that redefine a distinctive heritage. HEREU’s shoes, bags and small leather goods are crafted in Spain by a network of family-run manufacturers.
A rich palette of references - including inherited folk techniques, modernist artworks and organic forms found in nature – ensures that aesthetic innovation is always central to the HEREU design process. Also underpinning the brand’s ethos is a distinctly Mediterranean sensibility, characterised by a laid back attitude and an understated approach to dressing.
Kontaktuppgifter
Barcelona, Spanien
- shop@hereustudio.com
- hereustudio.com
Very extraordinary design.
Very extraordinary design.
I like the style very much and recommend it to all my friends.
The workmanship of the goods is excellent
25 januari 2024
Omdöme utan inbjudan
Svar från HEREU
Hi Klaus,
Thank you for your kind words. Your recommendation is greatly appreciated.
Best,
HEREU Team
Svar från HEREU
Hi Gaby,
Thank you so much for your lovely words. Your support is very much appreciated.
Best,
HEREU Team
Excellent Quality and Service
Hereu shipped the sandals I ordered and, when it turned out that they were too large, I returned the sandals unused and ordered a new pair in the correct size. Everything was easy, professional, and exemplary!
20 augusti 2024
Svar från HEREU
Hi Bruce,
Thank you for sharing your experience at HEREU, we very much appreciate your positive feedback.
Best,
HEREU Team
Great quality & customer service
Great quality & customer service! I own multiple pairs and they are all the most comfortable shoes i own
5 december 2024
Svar från HEREU
Hi Tala,
Thank you for sharing such a lovely review. We truly appreciate it.
Best,
HEREU Team
Svar från HEREU
Hi Valeria,
Thank you for your wonderful feedback. We are delighted to hear that you appreciate the quality and craftsmanship of our designs.
Best,
HEREU Team
Customer Service
There was an issue with my order and i had to get in contact with customer service to fix it for me. They were extremely helpful and reassured me that the issue would be fixed asap.
3 december 2024
Svar från HEREU
Hi Hana,
Thank you for sharing your feedback with us. We are glad to hear that our customer service team was able to assist you and resolve the issue with your order promptly.
Should you need any further assistance in the future, please do not hesitate to reach out.
Best,
HEREU Team
HEREU makes shoe buying easy
HEREU makes shoe buying easy. Their shoes are exquisite and comfortable.
4 december 2024
Svar från HEREU
Hi Sedona,
Thank you for sharing your experience at HEREU, we appreciate your lovely feedback.
Best,
HEREU Team
Messed up my order and I paid for it
Messed up my order, I had to pay a ton in duties for the wrong item and Hereu took zero accountability! Last time I purchase from them.
16 maj 2024
Svar från HEREU
Hi Kit,
Thank you for sharing your feedback. We are sorry to hear about the issues you encountered with your order.
Upon reviewing your case, we apologise for the inconvenience caused. However, we did offer assistance in facilitating a return and refunding the full amount as per our policy.
Regarding the customs fees, please note that these charges are determined by the customs authorities and are outside of our control. While we are unable to cover these fees, we provided you with a link to request a refund directly from the courier.
As a gesture of goodwill, we also offered a discount code for your next purchase in the hopes of making up for the inconvenience caused.
We take customer satisfaction seriously and want to assure you that your feedback is acknowledged.
Best
HEREU Team
Me encantan los zapatos además de…
Me encantan los zapatos además de cómodos son todos ideales.
4 december 2024
Svar från HEREU
Hola Von,
Gracias por confiar en HERE, tus comentarios significan mucho para nosotros.
Atentamente,
HEREU Team
the best shoes I've had
the best shoes I've had. More sample sales like the one you did last summer in Poblenou, please!
6 juni 2024
Svar från HEREU
Hi Cristina,
Thank you for your lovely comments. Your support is very much appreciated.
Best,
HEREU Team
Beautiful product and great customer service
Beautiful stuff and fantastic customer service.
I ordered a pair of boots and they arrived on time and in perfect conditions. I also found some surprises in the box that made the experience so much more enjoyable.
I also requested information on how to keep the leather in good shape and I got very useful feedback from the CS team.
4 december 2024
Omdöme utan inbjudan
Svar från HEREU
Hi Alex,
Thank you for your kind words. We very much appreciate your lovely feedback.
Best,
HEREU Team
Svar från HEREU
Hola David,
Tus comentarios significan mucho para nosotros. Gracias por confiar en HEREU.
Atentamente,
HEREU Team
Refund service is the worst
Refund service is the worst, with buyer to pay for return shipping and taxes. All other e-commerce site offer free returns and duties / taxes are built in to the price. If i buy a Hereu product again, i will not buy directly from you. The cost is the same to buy from another retailer and the service is much better.
4 december 2023
Svar från HEREU
Hi Maureen,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.
We strive to make our policies as clear as possible, and we regret any confusion. As mentioned on our website and in the communications regarding returns, we do charge for return shipping and administration fees, which are in line with standard international e-commerce practices. This ensures we can offer the highest quality and craftsmanship in our products while keeping costs transparent.
We value your input and we want to assure you that your concerns have been noted.
Best
HEREU Team
Peor experiencia de compra que jamás he…
Peor experiencia de compra que jamás he tenido. Primera entrega la talla no cuadraba, segunda zapatos defectuosos. Y los zapatos hoy están destrozados. Ni si quiera un gesto para compensar.
10 juni 2024
I love your shoes
I love your shoes, the quality and that you have small sizes. I love your style and your service! You are the only place in the world I order shoes online! Thank you!
12 april 2024
Svar från HEREU
Hi Lindner,
Thank you so much for your lovely feedback. We are thrilled that you love our shoes, the quality, and the service. Your support is very much appreciated.
Best,
HEREU Team
Calidad, cercanía y diseño
Me encantan los diseños y la calidad. Para mi también es importante que sea una empresa físicamente cercana
17 juli 2024
Svar från HEREU
Hola Olga,
Muchas gracias por tus comentarios. Nos alegra saber que valoras tanto nuestros diseños como la calidad y que nuestra cercanía sea importante para ti
Atentamente,
HEREU Team
La presentación
La presentación, la calidad y comodidad del producto, la rapidez de entrega
7 augusti 2024
Svar från HEREU
Hola Alba,
Nos alegra saber que valoras tanto nuestros diseños como la calidad. Gracias por confiar en HEREU.
Atentamente,
HEREU Team
Svar från HEREU
Hi Helena,
Thank you for your kind words about the design and quality. Your support means a lot to us.
Best,
HEREU Team
Absolutely love
Love, really love my first pair of Pesca sandals, so soft and stylish, never made me any calluses or chafes.. happy to wear them with the socks or without, comfortable both.
Now ordered another pair of sherling balerinas, can’t wait to wear them !
1 oktober 2024
Svar från HEREU
Hi Ekaterina,
Thank you for sharing your experience at HEREU, we very much appreciate your lovely feedback.
Best,
HEREU Team
Ha sido una experiencia perfecta.
Ha sido una experiencia perfecta.
El producto es maravilloso, llegó rápido y en excelentes condiciones. El packagunt es precioso. Una gran experiencia de compra. Deseando repetir.
10 februari 2024
Svar från HEREU
Hola Manuel,
Muchas gracias por tus amables palabras. Tus comentarios significan mucho para nosotros.
Atentamente,
HEREU Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.