Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

the website seem s to have forgotten my login info so i stopped using it, also the product is inconsistent, my friend ordered a few different kinds back in spring that were all the exact samestuff, gr... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Good products and excellent customer service! We've ordered a variety of product from them - flower, prerolls, gummies, shrooms and hash. The only time we were unhappy with our hash (which we order q... Se mer

Betygsatt 5 av 5 stjärnor

Thanks so much, Herb Castle folks, for being so professional, helpful and kind! Your products are of great quality and all my interactions with you have been very positive so far. I highly reco... Se mer

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Betygsatt 5 av 5 stjärnor

My order was delivered to wrong location by Canada Post. This isn't the first time either. Both times the customer service I received was fantastic. This last time, I was even resent my order, plus a... Se mer

Företagsinformation

  1. Cannabisbutik

Skrivet av företaget

Herbcastle- Buy Weed online - Best Mail Order Marijuana Herbcastle is your #1 source for Mail Order Marijuana in Canada. We provide around the clock customer service and highest quality cannabis. Free shipping on orders over $99.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

112 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Always Happy 😊

Good products and excellent customer service! We've ordered a variety of product from them - flower, prerolls, gummies, shrooms and hash.
The only time we were unhappy with our hash (which we order quite regularly) they promptly sent us what we were looking for at no cost. A wonderful company 🙂

14 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have been purchasing weed for my…

I have been purchasing weed for my disabled son, from Herb Castle for what seems like forever. This Company has been absolutely amazing!! Their customer service has been awesome and the delivery has been usually received in 2 days or on occasions a weekend may intervene so I have received on the Monday. Kudos Herb Castle. You have my 5 Stars. Keep up the awesome service. Mary B.

29 augusti 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good service

Good service, good quality, quick response, but waiting long time for the same order which is out of stock, hope to get it soon.

22 juni 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thank you

I have had awesome customer and any problems I’ve had were handle very well I’ll buy herb here for ever. best online service I have ever received keep up the good work and a big whop whop. John

29 april 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 stars for this company

I had such a good experience ordering from this MOM I just had to write a review for them. Great company to deal with . I wish them nothing but success . Honest , hardworking & top quality products !

9 februari 2022
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Produit manquant

J'ai toujours été satisfaite avec mes commandes malgré le retard de la poste mais la semaine dernière j'ai reçu ma dernière commande mais malheureusement il manquait un produit et je tente de rejoindre quelqu'un mais le site n'est plus la!!

30 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It’s been almost 4weeks and I still…

It’s been almost 4weeks and I still have not received my items im thinking they just scam me because the items I ordered from 420culturedispensary.com has been delivered already.

24 maj 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Hello, nothing about this review is true to our business and it is clearly just an advertisement for another company as you have never ordered from us. The website you have referred to is located in the US and we only serve Canada. Please remove this review. Thanks!

Betygsatt 5 av 5 stjärnor

These guys are great

These guys are great! Super fast shipping and great product! Highly recommend.

20 maj 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Thank you so much for the kind review, we really appreciate it!

Betygsatt 5 av 5 stjärnor

Bon produit livraison dans les délais…

Bon produit livraison dans les délais facilité de paiement. Le chat toujours quelqu'un pour nous répondre. Merci

4 maj 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Salut Danielle, merci beaucoup pour votre avis! Nous sommes très heureux que vous appréciiez nos services. Nous apprécions vraiment votre entreprise et sommes impatients de vous servir à nouveau bientôt!

Betygsatt 5 av 5 stjärnor

Always on time

Always on time. Always great quality. Thank you...as always!

19 april 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Thank you for the kind review, GG! We really appreciate your support :)

Betygsatt 5 av 5 stjärnor

There company very good

There company very good sadly been low income and haven't been able to buy but when I did theyyy was gggooodddd yum

15 april 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

We are very sorry to hear that! Thank you for the support, we greatly appreciate it. If we can help you with anything please don't hesitate to email us :) We hope to see you back in the future! Take care!

Betygsatt 1 av 5 stjärnor

I have used these guys several times…

I have used these guys several times over the past 2 year. Sometimes they are good, but other times I seriously question their honesty. I had stopped using them for awhile because an order had taken 10 days to get here. This was prior to Christmas and Covid.
My last order was placed Monday Maarch 29th and was sent Xpresspost. There was no updates on Canada Post so after 3 days I messaged Herb Castle. Within an hour of the inquiry the item suddenly was scanned and showing delivery would be Thursday April 8th 10 days! Herb Castle claimed there was cobid issues at the post office and was causing the delay. When I looked at the Canada Post website there was no reported outbreaks since Feb in any facility. Customer service confirmed this.
So now I have questioned herb castle and want to know who's lying to me. Herb castle has done nothing to correct the issue and has not responded to the question of who's lying to me. To say the least the Customer service is terrible and clearly they have no care if they lose customers. Very angry and frustrated. Don't waste your money here unless you want to wait an unreasonable amount of time and not be kept informed. They were well aware of the issue as I was not the only one that has this problem with Monday's shipments. To me I feel they forgot to set up the pickup and didn't send it until multiple people complained.

***UPDATE*** Tuesday April 6th. Package still has not left BC and the 15% discount (which is the same as several of their discounts on their page) off my next order is a joke.
There is no way I will ever deal with Herb castle again and would never recommend them to anyone who isn't willing to wait 3 days let alone 10+! The Covid Canada Post excuses are getting old! Find a new shipper or continue to lose business. I for one will never go back.

2 april 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Hello Shanna,

I sincerely apologize for the delay on the delivery of your order. Neither us nor Canada Post is lying to you! I have provided proof of when we shipped your order as well as proof from Canada Post regarding their shipping delays. I am so sorry for the wait! We do everything we can to get the packages out as soon as possible, once they are turned over to Canada Post then we unfortunately can not control when it is delivered. As I mentioned, they are extremely busy with huge volumes of packages and following many restrictions due to Covid-19, further delaying the deliveries. I have been in continuous contact and am sorry to hear that you feel you have not been taken care of by our company. Customer service is extremely important to us and we do all that we can to assist our valued customers and provide the best experience possible. Unfortunately, we just can not control the delivery times. I am genuinely sorry for the delay and have emailed you again with compensation in hopes that will help. We sincerely appreciate your business and hope to continue to serve you!

I see that you have received your package. I genuinely apologize for the inconvenience caused.

Thank you,

HC Management

Betygsatt 5 av 5 stjärnor

"Thank You HerbCastle"

I hesitated at first, but after receiving my first order, I was very happy ! : )
Very good service and very good products : ) Nice variety ; ) I can recommend.. : ) I will soon be making my third order : ) This is a great place to shop for our favorite little products ; ) And, Thank You HerbCastle !!

28 januari 2021
Omdöme utan inbjudan
Logotyp för herbcastle.co

Svar från herbcastle.co

Thank you so much for the positive feedback, Crystal! We are so glad that you are enjoying our products and services and really appreciate your kind words. We look forward to serving you again soon! :)

Betygsatt 2 av 5 stjärnor

I ordered moon rocks and magic…

I ordered moon rocks and magic mushrooms. The moon rocks are good but I wasn’t very happy with the mushrooms. Idk if I received a bad batch or something but the magic mushrooms did almost nothing for me (high wise). I was quite disappointed.

18 januari 2021
Logotyp för herbcastle.co

Svar från herbcastle.co

Hello! Thank you for your feedback. I'm sorry to hear that the capsules didn't work well for you! Our manager has sent you an email to follow up on this issue. We appreciate your support :)

Betygsatt 2 av 5 stjärnor

The product was fine

The product was fine, could be better but I bought the cheaper ones. The bad review is on the shipping. Told me my package was being delivered one day, then changes it to 4 days later... Aggravating

13 januari 2021
Logotyp för herbcastle.co

Svar från herbcastle.co

Hi Gabrielle, thank you for your review! I'm very sorry for the delay on the delivery of your order. We shipped your order on the same day that we received it but unfortunately Canada Post has been incredibly busy since about mid November. This is due to the Christmas season normally being busy for them, in addition this year there was many more people ordering online and Covid-19 restrictions they had to follow to keep all of us safe. This delayed deliveries and unfortunately there was nothing we could do about it. I'm so sorry about that!

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