Excellent customer service.. arrived within 24 hours and an absolutely gorgeous ring. I haven’t taken it off yet! Great value for money, I have seen similar rings at a much higher price. I would defin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent experience. Received quickly. I bought cufflinks, made from genuine Spitfire parts, for a birthday present. They are beautifully made and the recipient was delighted with them. I chose th... Se mer
Excellent .. communication, delivery, presentation and the history/background. Spitfire neck chain is xmas gift and know he will love it The ring is unusual with the shell .. another gift that... Se mer
Thank you so much, this was the perfect gift for our daughter’s graduation in Aerospace Engineering. Beautiful quality and the little card providing an overview of the materials was great. A timeless... Se mer
Företagsinformation
Skrivet av företaget
We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.
Kontaktuppgifter
Platt, TN15 8JX, Sevenoaks, Kent, Storbritannien
- 07976819095
- hello@hepburnandhughes.com
- hepburnandhughes.com
4,9
Utmärkt
622 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processed very quickly.
13 mars 2026
Replacement chain
Great as usual good quality chain at a reasonable price. Well packaged and a prompt delivery keep up the great work love your products as do my wife and daughter.
13 mars 2026
Beautifully presented
Beautifully presented
Arrived on time and came with a certificate of authenticity and a gift box
Very happy.
8 mars 2026
Really poor service
Really poor service - the price offered at checkout kept jumping up vs an e-mail offer I was sent the night before, no one answered the phone numbers provided and no one replied to the e-mail I sent after placing my order at the (now) higher price, which I had to do as this was a gift. Clearly they are using some kind of dynamic pricing algorithm and that feels exploitative.
10 mars 2026
Svar från hepburnandhughes.com
Hi Chris. Sorry you had difficulty ordering. We don't have a dynamic pricing model - it's all done manually, so it maybe that a voucher code had expired. I'll send you an email now to see if we can resolve the problem. Best wishes. Zoe & Louise
Very speedy delivery and beautiful…
Very speedy delivery and beautiful earrings I purchased for a birthday present.
10 mars 2026
Bought this for my wife's recent…
Bought this for my wife's recent Birthday and she loved it and has worn it ever since, so I'm happy!
18 februari 2026
Svar från hepburnandhughes.com
Very happy to hear your wife, and you, are happy! Thanks for your feedback 😁
Item arrived on time and was exactly as…
Item arrived on time and was exactly as described.
18 februari 2026
Beautiful piece of jewellery and…
Beautiful piece of jewellery and delivered on time, the packaging could have been better as I had to find my own nice bag to put the small box and separate certificate and cloth cleaner in, I feel for the price a simple but nice velvety bag or something could have been provided rather than the cardboard delivery box, but recipient very happy! Will order from here again,
17 februari 2026
Svar från hepburnandhughes.com
Hi there, sorry you were unsatisfied with the packaging, but we are pleased your friend was delighted! Hopefully we will see you in our store again soon.
For added pizzazz, we offer gift wrap as an upgrade, to make that gift extra special.
Best wishes
Louise & Zoe
Returning customer
As a very happy returning customer, I rate H&H 5 stars. Great products, great service and super nice people to deal with.
14 februari 2026
Svar från hepburnandhughes.com
Hi Mark, thanks for the lovely feedback. It was great to hear that you were happy with your recent order too!
Best wishes
Zoe & Louise
My item came on time
My item came on time, which is getting rarer from online orders
I was pleased with the packaging, the item I ordered was as expected and it looks great
Very happy
14 februari 2026
Excellent service and beautiful pendant
The website was very easy to use, self/explanatory, with excellent pictures. I liked that they showed a model wearing the pendant I was considering, so I could judge the size of it. Communication was timely and shipping to Canada was surprisingly fast.
9 februari 2026
Gorgeous amethyst necklace
Gorgeous amethyst necklace, beautifully packaged and received very quickly. Delighted with purchase.
29 januari 2026
The Perfect Items
As always the items I bought were superb, and they arrived swiftly and well packaged, I can highly recommend Hepburn & Hughes
7 december 2025
Excellent
Excellent .. communication, delivery, presentation and the history/background.
Spitfire neck chain is xmas gift and know he will love it
The ring is unusual with the shell .. another gift that will be adorned and shown off.
Cannot recommend highly enough.
23 november 2025
Beautiful Topaz Jewellery
I did not see the topaz necklace & earrings I ordered for my daughter in Law for her birthday, but she said they were beautiful
23 november 2025
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