Earlier this year, I bought some beautifully made amber cufflinks. I accidentally damaged one of the cufflinks - expecting to pay for a repair or replacement, I contacted Henryka for help - they immed... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from Henryka! I really appreciate Hollie’s support and help. I was late ordering a birthday present, but Hollie went above and beyond to help me make sure I could receive it on the... Se mer
This was my second purchase and whilst I was very happy with the first I was a little disappointed this time. I ordered the stretch bead bracelet in Tibetan turquoise because the description and the... Se mer
Företaget har svarat
I've ordered from Henryka a few times now and am so impressed with both the jewellery and their customer service experience. The Jewellery is well made and so pretty and when I've needed a longer cha... Se mer
Företagsinformation
Skrivet av företaget
Henryka is proud to be different. Our beautifully distinctive jewellery captures the essence of the natural world with unique designs and hand-chosen gemstones. Over the last decade, Henryka has grown from a humble boutique in Hereford, England, to a renowned British high-street jewellery brand with a presence across the UK and Ireland. In 2006, Anna Emmett decided to channel her lifelong passion for Baltic amber and her love of nature into jewellery that could be worn and loved by all. This is where the Henryka story began. Today, Henryka has a dedicated team of in-house jewellery designers who help to bring Anna’s ideas, inspirations and unique aesthetic to life.
Kontaktuppgifter
Storbritannien
- henryka.co.uk
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Customer service above and beyond
Earlier this year, I bought some beautifully made amber cufflinks. I accidentally damaged one of the cufflinks - expecting to pay for a repair or replacement, I contacted Henryka for help - they immediately replaced the cufflink for free under their lifetime warranty! Cannot fault the service - really brilliant, and beautiful products thank you.
Terrible customer service and ring broke in less than 2 months!
Trying to get a response from this company is just terrible!
I got my order for at the start of Sept and the rings are gorgeous BUT... less than 2 months of wear (not in the shower or bed and during the week only) and the ring has broken. I've made numerous attempts to get hold of them to explain and no response whatsoever!!
Absolutely love my purchase
Absolutely love my purchase
Delivery was excellent. Can't fault this Company.
Excellent service from Henryka
Excellent service from Henryka! I really appreciate Hollie’s support and help. I was late ordering a birthday present, but Hollie went above and beyond to help me make sure I could receive it on the day I needed it. Thanks to her support, I managed to collect it in time.
Thank you, Hollie, for your amazing customer service and for going the extra mile to help. Very much appreciated — 5-star service! I would definitely recommend Henryka.
average quality
I received an amber set for Christmas. The bracelet broke after two months, and the amber fell out of the necklace after six months. The set looked nice, but I have reservations about the quality.
Loved the ring I ordered and was…
Loved the ring I ordered and was exactly as described on website.
I bought 3 x turquoise and silver…
I bought 3 x turquoise and silver bracelets, 2 were sale items ( reconstituted turquoise) and one full price natural turquoise
They are beautiful and delivery was very quick but, I can’t tell them apart which is annoying as bought the natural one as a special present for a friend
Contacted Henryka, who said reconstituted would be more blue and natural more green and to send photos and they would help differentiate between them
Did so ( now twice) as need present wrapping for Sunday- but no reply - would really like some help as all 3 look identical to me
***Edit— had a reply from company
Apparently I had been mistakenly sent 3 x of the sale price reconstituted turquoise bracelets, rather than 2 of these and 1 natural turquoise ( full price) bracelet
I have now had confirmation that the correct one will be sent to me along with a paid postage label to return one of the reconstituted sale price bracelets
Marvellous 1st purchase’
The item I received was EXACTLY as it looked online. I was so pleased with the quality of the product,communication and the overall experience
Returning customer - always satisfied
Product never fails to be exactly as described and photographed. Service excellent
I love love this pearl bracelet!
I love this pearl bracelet, really beautiful, and great value for money compared to other sites. Each pearl is a very slightly different size which makes it unique, and also a lovely white. Delivery was very prompt too. Delighted with this purchase, thank you 😊
Wonderful customer service and products
I've ordered from Henryka a few times now and am so impressed with both the jewellery and their customer service experience. The Jewellery is well made and so pretty and when I've needed a longer chain or a slight change they have been nothing but helpful. 100% recommended!
Excellent product and service
The piece I ordered was exactly as seen and loved by the recipient. The company kept me up to date with each step of the purchasing/delivery process and answered any questions thoroughly.
Exceptional company
Exceptional company. Quick delivery and beautiful jewellery thank you
Puffin earings much admired, by matching items at same time.
Bought the puffin earings for my husband to give me for Christmas! Lovely quality which was much admired on a recent cruise. Only regret is not buying matching pendant at same time as doesn't seem to be available now. Great product.
Great quality and design…
This was a gift and the resipient is very happy. Great quality and design. Quick delivery.
Easy to communicate with
Easy to communicate with, emails are answered. Prompt execution of order and delivery. Well packaged items. Great quality jewellery. Will be buying again.
Just right
Just right, thank you. Ordered a necklace for my partner. Lovely looking piece, came speedily via post.
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