Helpling Singapore Omdömen 22

I subscribe to a fortnightly cleaning service with Helpling and was charged an additional $10 service fee for one of my regular sessions during the Chinese New Year period. I understand that festive surcharges can be reasonable, and I did not give one star because a footnote mentioning the surcharge was included in a 27 January email.

However, the way this was communicated to existing subscription customers was, in my view, very poor. The email sent on 27 January was clearly framed as a marketing message titled “Secure your festive clean before slots fill up,” which appears targeted at new bookings rather than customers with already-confirmed recurring services. The surcharge information was only mentioned in a small footnote, which is easy to miss and does not feel like a proper notification of a price change affecting scheduled appointments.

While this approach may be technically defensible, it falls short from a customer service and transparency perspective. Existing subscription customers should receive a clear, direct notification when surcharges will apply to their regular bookings, rather than having to notice it within a promotional email.

I hope Helpling reviews how these changes are communicated in future, as clearer and more proactive messaging would go a long way in building trust with long-term customers.

1st time to use Helpling. The assigned help is Wai. She was on time (actually early!) and did not need much supervision to do her job. She followed my instructions well.

I've always trusted helpling as my cleaning provider. Most of the cleaners are well trained! I always recommmend to friends who needs part time cleaning
Keep up the good work helpling!

easy to use, reliable, good communication, and the cleaner they sent was great!

Soe Sander is pleasant and efficient. Willing to follow instructions…

The better thing about Helpling is that it isn’t as local as the other providers. If bad English triggers you, don’t worry. Helpling has good English and are relatively more professional. Been using them for five years since 2020. My first one lasted 1.5 years until she quit the platform, current one is 2 years and counting. The 2-3 in between caused a lot of grief by messing up my home but I stuck with Helpling because the other ones were worse and this is really your best choice.

Well trust helper 🧑‍🍼

One of my regular helper was sick and couldn’t make it for the scheduled cleaning. Helpling staff were prompt in arranging a replacement for me, fuss free. Wonderful experience

With Helpling, I am able to make sure that my house is clean as a working mom with 2 kids. The helper assisted to me is excellent in her job and is able to take an extra step to ensure that the house is clean and tidy.

Helpling has been giving me quality cleaners even though my engagement was only once a month. Hopefully they will consider package deal for once a month engagement too in the near future! The recent cleaner was very efficient in completing her tasks and we are very happy that she irons the huge pile of our clothes well and on time. Will definitely use helpling again!

Helper assigned to my house did an excellent work in cleaning, she’s pleasant and auto-pilot. Am glad to have her helping me out bi-weekly as an working mum.

Customer services was also better than the other provider, glad I found Helpling else will be so frustrating bi-weekly with the other provider.

Had regular booking with them, and the admins are helpful in every rescheduling I’ve requested. Helper is very detailed and able to do clean up based on what’s requested as well!

Always a good experience. Well trained helpers who are always thorough in their cleaning and receptive to requests. Customer service is very responsive on chat and WhatsApp. The range of services is quite comprehensive too.

Have been engaging Helpling for part time cleaning help around my house since a few months back. It has been a great experience and help. The part time helper is very helpful and conscientious in her work.

Helpling's Zin Win Khaing is conscientious and she does the cleaning of my house very well. She also has a cheerful and positive attitude.

I love my cleaner so much! She does such an awesome job every single time

So far trying Helpling has been a very good experience. The app and booking is very smooth and simple. They only take full payment after the cleaner has come. Myint was a very lovely cleaner who needed little instruction and did a thorough job in the time allocated. She was very polite and punctual and we have booked her for another appointment. I would recommend trying Helpling over other services I have used in Singapore.

Very helpful staff and customer service. Their platform is very easy to use and most of the helpers I've found on their platform seem to be very professional with what they do.
The communication between you and Helpling is pretty smooth, they help you along the way especially if there are changes, etc

I have been a Helpling customer for two years. So far, I engage 1 helper throughout this period. The booking is easy via Helpling app. I can modify my bookings within the tip of my fingers. If I have queries with my bookings or their helper, I can do this via WhatsApp platform. It is very easy, convenient, and hassle-free. Thank you, Helpling, for the tip-top service thus far.