Helpling UK Omdömen 3 522

Professional cleaner who did the job well. Simple booking experience. Everything went smoothly.

Using Helping UK through their website is very easy and the communications is great. Both the people I have used have been efficient reliable and hardworking. The costs are reasonable and there are no hidden extras. So far, I can’t fault the experience is using Helping UK or the cleaners they have sent me. Certainly, much better than our last company who were very disorganised, you never knew who was coming and the quality of work was questionable. I’m very pleased I changed to Helping UK

The booking process was very easy, communication was clear, and the app was easy to navigate. Our cleaning was done brilliantly, and we would definitely recommend this service to others.

I came across Helpling when looking for a cleaner, and compared to other providers, it was very easy for me to take the next step in finding an offer of cleaners that fit my needs. I have had great experiences with it.

Good UX, very easy to book, re-schedule or discuss things with the cleaner.

Very easy booking process, clear communication, easy to navigate and our cleaning was done brilliantly. Would recommend.

My partner and I have been using this service for a few months now, and up until Friday it has been good.
Friday the cleaner we had booked for missed her recurring appointment, without giving any justification or notice. I immediately contacted Helpling half an hour into the appointment, explaining the situation and asking if it was possible not to charge for the booking since it didn't take place.
I tried contact them via WhatsApp, no reply. Calling? Lines are closed? Email? I am now on my third and I still didn't get a reply, not even an automated one.
Meanwhile, the money was taken from my account, and I'm out of pocket for a 3h booking that didn't take place.
While I'm sure that Customer Service is busy, I would appreciate AT LEAST a message acknowledging the query and when I can expect a reply. And given that they've taken my money for a service that was not provided, I'm expecting not only a swifter way of dealing with complaints but also a full refund.
Summing up: great company and service if you have everything running smoothly, not so great when you have a problem and need to contact customer service.

I booked a cleaner for Thursday 2pm, a week before actual date. I advised agency that if this date is not possible to let me know by Monday 1pm so I can arrange elsewhere ( tenants due to move in so critical clean/date). A cleaner was confirmed the same day. The day before clean I was advised the cleaner could not attend as going job centre. I was then assigned another cleaner who messages on the morning of clean to advise she cannot make the time or date either. The cleaner then asked for more money and advised can attend following day. The office were no help so I just had to go ahead and hope for best.
The cleaner arrived 9am Friday and had to use a phone translator to understand what needs to be done ( which is not alot as brand new house, all new items, that was professionally cleaned a few weeks back but we wanted another clean for new tenants due to dust ect)
I returned after 3 hours, paid her the additional money she requested and one I had viewed the work she done was uttered disappointed. I am not sure what was done in the 3 hours as their was still dust were previously, windows not cleaned, stairs not hoovered, surfaces not wiped. My partner and i ended up cleaning ourselves Friday night.
Overall i paid £67 for 3 hours and complete waste of time.
As someone whos worked at a cleaning agency i under how this works but i gave ample opportunity to let me know if that date wasn’t possible and there was just no update from the office and then when the clean was done, just shocked at how under whelmed we were and the office dont seem to care just took the money with no response.
Overall very unsatisfactory and disappointing experience from start to end.

Easy interface, fantastic cleaners and service, totally easy and reliable. Highly recommended!

The company is great but the fee they take from the costumer is too high, the costumer pays very expensive and we get very low

Writing this review as reminder that a great company does not only consist on providing a good support for their customers but also for their cleaner partners!
I asked for help with the team as I a plan on moving town and needed to check if Helpling had many customers active in the area.
Riccardo seemed unprofessional, was extremely unhelpful and had a far from empathetic customer service leaving me a quite passive aggressive email asking something I already had replied to him.
After I forwarded the email showing I had answered his question already,
I was never replied again.
It’s been 1 month and a half and I still have no news about something that would be very important for me to know before moving to a new town. And I am sure it’s something he could have easily checked for me.

The hiring process has been smooth. Got regular follow up emails regarding the booking. And I'm able to find a very helpful cleaner through this platform.

Very easy to book a cleaner. Really professional cleaners. Honestly couldn't recommend enough.

This is just a review of starting up with them and using their booking procedure as I haven't been given a cleaner yet, but it's a really easy to use system, people can set their own price and there is just a small fee for using their services, and you chose how often, and when you want to use their services for. Very happy so far!!

Very easy to book and the cleaner was very professional, the site waited to do payment until after the cleaning. I’ve used many agencies and services, this was the best because of the quality of the work, professionalism of the cleaner and the ease and safety of the online process.

It was easy to book and reasonably oriced

It is trustful and reliable. They have excellent employees.

Happy with the service provided. Thank you!

Since I started living alone, I haven't made a big mess, but it's been missing a bit of freshness. I found these people on the Internet by accident, and they made my life easier. Whenever I contact them, they very easily find an appointment that suits me, and they do everything perfectly. Once there was a small mistake, and they came as soon as possible to correct it. Great team, very skilled, and responsible.

good communication, great flexibility in time and date of cleaning, all excellent and will definitely keep on using.