Excellent product. Helpful and knowledgeable staff. Emergency response team most understanding. Watch can even be worn in the shower where I have had falls in the past. Good to have re-assurance 2... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I called to make a couple of updates for my Mother and the call team seemed very helpful and courteous. My mother set the alarm off by mistake today and they followed up with a call and her contacts.... Se mer
First class alarm. We purchased an annual alarm package for our mum & she finds it very easy to use. I was particularly impressed when we did an initial test call & an operator answered within seconds... Se mer
Customer service has been excellent, both friendly, responsive and helpful. I ordered the wrist watch as I didn't want the stigma of the pendant around my neck. The reason for only 4 stars is to do wi... Se mer
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Företagsinformation
Skrivet av företaget
At HelpAlert, we empower people to live safely and independently. Our easy-to-use personal alarms offer peace of mind by connecting users to family members or emergency services at the push of a button. Whether at home or on the go, our alarms are designed to help the elderly and vulnerable stay safe and confident.
Peace of mind, every day
Skrivet av företaget
- Help is always there when it matters most
- If your loved one presses their alarm, they’re connected straight away to our UK-based response team. We stay on the line, assess the situation, and contact family or emergency services if needed. It’s simple, reliable, and designed to give you confidence that someone is always there.
Kontaktuppgifter
Maritime House, Basin Road North, BN41 1WR, Brighton, Storbritannien
- 01273 055049
- careteam@helpalert24.co.uk
- helpalert24.co.uk
4,8
Utmärkt
378 omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A great company
My GoPlus watch was sent on a 14 day free trial. It arrived promptly, already set up and easy to use. The step counter and heart monitor are a bonus. When ordering I was able to speak to a person who was really helpful. I had said I preferred an elasticated strap and they fitted the trial watch with that strap. When I tried the fall alert tracker it needed a very hard fall, but as soon as I flagged this up they changed the sensitivity and it now works perfectly. For ease of use and helpful staff I would highly recommend my Help Alert watch.
11 februari 2026
Omdöme utan inbjudan
Terrible service
Terrible service
I payed extra for the 7 day battery life, it only lasted 51 hours. Returned it, so far 2 weeks waiting for refund still not got my money back.
2 januari 2026
Omdöme utan inbjudan
Personal, knowledgeable service given
I am so impressed with HelpAlert. From the start, two years ago, the personal service (a real person at the end of the line/email!) has been helpful, prompt, knowledgeable and caring. They go above and beyond to help out. For example, the watch developed a problem just before we were relying on it when we were going away and HelpAlert organised a replacement, configured and ready to go, in double-quick time. I recommend the company highly.
18 december 2025
Omdöme utan inbjudan
Excellent customer service
Excellent customer service! We're still on the 14 day trial - but my father in law feels far more confident wearing his pendant after a nasty fall (before I got it!). It's a great relief for him and for all his family!
4 december 2025
Omdöme utan inbjudan
Very helpful
Following a glitch I was able to easily get help to solve the issue. Very understanding and helpful. Recommend.
1 december 2025
Omdöme utan inbjudan
Fast and straightforward
Fast and straightforward, it was just what I needed after overspending on Father's Day. A complimentary adorable card saved the day!
22 november 2025
Omdöme utan inbjudan
Clear and straightforward
Clear and straightforward website made made it easy to decide on and order product. Order quickly fulfilled and device now with user.
28 oktober 2025
straightforward ordering
straightforward ordering process. The comprehensive information for the forms inspires confidence.
26 oktober 2025
Contact details held locally which is…
Contact details held locally which is reassuring also up to 5 contacts
10 oktober 2025
A mistake with a phone number
We have now had contact with the team who I have to say were brilliant this morning and could not do enough to help
My last review was all due to a mistake with the phone number
So a big thank you to the team and we look forward to receiving the watch for my mother well done everyone
3 oktober 2025
Svar från HelpAlert
Dear Peter,
We’re very surprised to read your review, as we don’t have any record of you as a customer in our system. It seems there may have been a misunderstanding or possibly a mix-up with another company.
Please get in touch with our 24-hour support team at careteam@helpalert24.co.uk
or call us on 01273 055049, and we’ll be happy to look into this right away.
Kind regards,
The HelpAlert CareTeam
Thank you
Quick response and always unfailingly cheerful and friendly despite all my ‘calls’ so far having been in error - mostly due to dropping the monitor!
16 september 2025
It was how things were handled that impressed me.
I had researched what I felt was a good option of the various systems available and decided on the HelpAlert Fall Watch product. It arrived quickly after completing detailed questionnaire about myself. On first use I realised a key function for me (heart rate monitor) was not showing. A quick call to customer services and the option was set up remotely without me needing to return the watch. Prior to this I had also received a call from the control room to remind me that they could see that the watch needed recharging. I now feel very comfortable that I have a good safe system that suits my needs. It was how things were handled that impressed me.
4 september 2025
Excellent from the start
Excellent from the start. I used the first 2 weeks to try everything out and was so pleased I rang to tell them to take the annual amount and the set-up fee at once. Feeling far more confident when out alone, and my sons are so pleased as they live quite far away.
28 augusti 2025
Omdöme utan inbjudan
Thanks
Thanks for my free Father's Day card it is very much appreciated although it would have been nice to have chosen a design of my choice but nevertheless free is free I suppose
14 juni 2025
Omdöme utan inbjudan
Frustrated!
Trying to purchase an alarm for an elderly parent - NOT A FREE FATHER'S DAY CARD.
I have absolutely no idea about how people have found the actual product and how good the service has been. However, there are pages and pages of reviews about how pleased people are to get a free card.
I am a potential customer and am not impressed.
13 juni 2025
Omdöme utan inbjudan
So impressed with this company
So impressed with this company. I have a magic watch bought through them and can now contact help at the press of a button The watch is waterproof for wear in the shower, easy to use and pleasant to wear. The company supplied good instructions and like me to test call every month. When doing that you get to speak to such a friendly person very quickly. The watch also has a fall detection function.
If there were six star or ten star ratings they would get the tops from me.
12 juni 2025
Omdöme utan inbjudan
Really gooddd
10 juni 2025
Omdöme utan inbjudan
Quick and easy
Quick and easy, really sorted me out as I've over spent on father's day so a free cute card can't go wrong!
8 juni 2025
Omdöme utan inbjudan
Beautiful kind gesture.
Beautiful kind gesture.
My daughter gone love it.
Waiting anxiously
10 juni 2025
Omdöme utan inbjudan
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