hellosunflower.com Omdömen 4

I ordered a coat in late December, which I received early January. The coat turned out to have a notable flaw – the lining was twisted 180 degrees inside the sleeve, making the arm get stuck when putting the coat on. I contacted the company, and was given a non-working promo code as ”compensation”. As I was, of course, not satisfied with this, I have tried to get in touch with them multiple times since, but have received no response, even though I can clearly see that they have opened my messages. And seven weeks later, the issue still isn’t solved. I advise against purchasing anything from this company – clothes are nice, but customer service really is the worst I have ever experienced.

Is there anyone responding at all to mail and calls or messages??? I made order over month ago, nothing arrived and no response to my enquiries!!!

Jeg bestiller en ordre hos Sunflower d. 15/7 2025. Jeg hører ikke noget ang. ordren i en uge før, at jeg bestemmer mig for at række ud til dem. Den efterfølgende måned sender jeg utallige mails til dem, ringer i deres telefontider, skriver til dem på Instagram og gør alt for at komme i dialog med dem uden held. Jeg er på et tidspunkt faktisk i tvivl, om jeg er blevet scammed. Efter 3,5 uge får jeg endelig fat på dem, hvorefter de fortæller mig, at 3 ud af 5 ting på min ordre desværre ikke er på lager grundet en lagerfejl. De beder mig om at betale ordren igen, da de nu ikke kan trække mine penge. De undskylder og siger, at det er en menneskelig fejl, men de gør absolut ingenting for at omvende min købsoplevelse. Jeg var først utrolig skuffet og overrasket over de lange svartider og den manglende levering, men efter endelig at have været i kontakt med dem, er jeg nu mindst lige så chokeret og skuffet over deres håndtering (eller mangel på samme) af situationen. Jeg mødte absolut ingen forståelse eller lyst til at hjælpe mig og har nu trukket min ordre retur, selvom jeg egentligt gerne vil have de 2 sidste varer. Men den her oplevelse ødelægger simpelthen alt for mig.

Placed my order of 3 items on 26th of June. On 4th of July (8 days later) I still had not heard from them, so I sent them an email asking if my order had gone missing or if they were just busy. I get a reply after an hour (which is great) where they explain that they have an inventory error and that 2 of my items are no longer available.

What if I didn't send them an email? How can the warehouse not have notified them that the items were out of stock?

Then they offered to send me the 1 item they still have and of course they don't owe me anything, but honestly they could at least offer free shipping for my troubles, a discount code or something similar.

As of tonight 1 of the items is no longer listed on their website, the other is still listed as in stock in all sizes.

They have some cool clothing and I was looking forward to wearing it. I hope they can use this review to improve their business for any future customers.