HelloSign Omdömen 33

Fuyez, il n'y a rien de plus à dire.
Un site sensé être conçu pour envoyer des contrats à signer, sur lequel on ne peut jamais envoyer de contrat...
En effet, j'ai réussi à créer mes modèles de contrat, à les tester, les premiers jours j'étais assez satisfaite de l'offre.
Et puis, un jour, je dois envoyer un contrat à un de mes clients, et là, mystère, le site m'affiche une erreur, impossible d'envoyer quoique ce soit.
Très bien, les bugs ca arrive, je passe l'éponge.
Je me reconnecte le lendemain, toujours impossible.
Une fois sur quinze, vous arrivez tout de même à envoyer quelque chose, mais c'est tellement aléatoire que s'en est grotesque.
Lorsque le message d'erreur s'affiche, il vous donne un code à transmettre au service client qui pourrait soit-disant vous aider à régler le problème.
Très bien, autant tenter.
Nouvelle deception, j'envoie un mail, avec les informations données à transmettre, et après plus de 4 jours ouvrés, je reçois enfin une réponse.
Enfin, un retour plutôt, parce qu'on ne peut pas vraiment dire qu'il s'agisse d'une réponse. Un message 3/4 copier/coller, avec une traduction approximative, me demandant d'envoyer une capture d'écran alors que je leur ai déjà envoyé toutes les informations qu'ils me demandaient.

Enfin bref, après 15 jours d'utilisation, j'ai rompu le mois d'essai.

Does the job, but there are better tools out there for the price. I used it once, forgot to cancel and they charged me for annual membership 12 months later without warning me.

Worst customer support and Sales relationship ever. Not possible to contact by phone, visio and longest response time with inaccurate answers via chat. And I'm paying them +2.5K eur/month... Time to change hellosign!

Remove credit card info when cancelling or you will be charged again. Scam with poor customer service and no phone line to speak to live person.

I really enjoy using them in my business.

HelloSign support is a bad joke.

I had an issue back in August. After two months of exchanging only a couple of emails there is absolutely no progress in resolving the case.

They don't even care to look into my problem at all. Since my last response in October they don't even care to reply.

All the support did was asking me the same question: "Is it still not working?"
It takes a month for them to reply with a meaningless response and then I have 48 hours to react otherwise they'll close the unresolved case (note, they didn't get back to me since late October when I last responded, issue is still open, problem unresolved).

Terrible support, copy/paste nonsense every response. Owned by DropBox so no surprise there. Can't use the drag/drop feature for templates or new documents when sending documents. Will cancel and go back to Adobe Sign, which I hate, but at least they have better support and the drag/drop future works.

Constant technical issues preventing me from using the site. I've paid for an annual subscription and they don't give you the option to cancel and get a refund. SCAM. UNUSABLE. RUBBISH.

Sending a "free fax" is not a fax.. they charge 99cents and its free to send my email.... if i wanted to send an email i would have just sent an email from my email

I have used this software for many years and deal with a lot of agreements on a daily basis in my companies all in the music industry. This software saved a lot of time for me and the interface is easy to understand making signing documents extremely easy and secure. I would recommend to anyone who has to sign something on a weekly basis.

I made an account ages ago only ever intending to use it once, but have since used it many times. Normally I end up using it to sign random papers as they come in, so I've never had any problems with the three signatures a month limit. It's much easier than printing, signing, and scanning back in.

Easiest e Sign application online. Gives you 3 free signatures a month which is great. I use it for my photography website, sergiugotaphotography.com Thank you so much for this HelloSign!