Great curated store. I’m trying to use less plastic and there is a lot of better options here. Classic design. The only negative is I don’t advise buying the oak wood poster hanger as it’s so heavy it... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely shop in York - visit regularly for environmentally friendly cleaning products and general home items! Its a little treasure trove for everything you ever need! Friendly helpful staff too! High... Se mer
I have visited this shop in person as well as making online purchases and it is an Aladdin’s cave of interesting, useful and well thought out items for sale. Online purchases are beautifully packed... Se mer
I'm very pleased to have found this absolute gem of a shop, which stocks well made goods essential for any household. In attempting to reduce plastic in daily use and purchase long-lived items, this... Se mer
Företagsinformation
Skrivet av företaget
Homeware and hardware store in York with a penchant for good design, eco-friendly and useful products.
Kontaktuppgifter
34 Gillygate , YO31 7EQ, York, Storbritannien
- 01904624180
- shop@heima.uk
- heima.uk
4,8
Utmärkt
245 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivered promptly and pleased with the…
Delivered promptly and pleased with the quality of the products
1 februari 2026
I bought from Heima for the first time…
I bought from Heima for the first time - a simple product I've not seen elsewhere. Delivered quickly and as seen on the website.
30 januari 2026
Excellent products but please give more English instructions!
This was the second purchase, the first online after buying a product in a UK store. The products are superb quality, with great design and excellent workmanship, and my online order arrived promptly. The only reason I’m giving 4 stars not 5 is because the instructions that come with the products (tide clock and moon clock) have very few instructions in English, and when I went online to do the warranty registration the process was entirely in French. I did my best to translate, but I’ve no idea if it was done correctly…!
27 januari 2026
Great well made and attractive…
Great well made and attractive products. A small brush to replace one that has mysteriously disappeared from my flat and which I use for brushing keyboard and desktop, and a beautiful Japanese gardening trowel. Very good service - happy to recommend.
22 januari 2026
Omdöme utan inbjudan
Good price and quick delivery.
5 januari 2026
Great product selection and fast…
Great product selection and fast delivery, with well packaged order.
5 januari 2026
Product exactly as described
Product exactly as described. Great, quick service. Would definitely use again.
4 januari 2026
Wonderful shop with very helpful staff
Wonderful shop with very helpful staff. An Aladdin's den of things to make your life easier 😀
3 januari 2026
Sub-par returns experience at Heima York
I asked to return a Japanese Hori Hori gardening tool which my wife found too ... combat knife-like. Ordered online, collected and returned in-store unused, original packaging intact the first day Heima re-opened after their Christmas to New Year break. Heima told me that as 'a Christmas return' they would offer a credit note (which says it can only be used in the York store and only by May 2026). This feels sub-par compared to other retailers who offer a full refund to the payment card. The more so because I bought from Heima to 'support local', and on the basis of their glowing customer service reviews.
Invited by Heima to review my purchase on their own website, I did, giving my experience 1*. No hurty words, just the facts and expressed disppointment. Barely a couple of hours later, it vanished from the Heima website. Draw your own conclusions.
My wife will endeavour to find something in the shop to spend our credit note on, before it expires in May 2026. Then we'll shop elsewhere.
3 januari 2026
Omdöme utan inbjudan
Svar från HEIMA
Hi Mark,
Thanks for taking the time to leave such a detailed review, I’m saddened that this experience left you feeling disappointed.
About the tool itself:
Just to clarify, the item returned, the Niwaki Hori Hori, is not a combat item, but a well-established and widely used gardening tool. Often described as a soil knife or weeding knife, the hori hori originates from Japan and is used for digging, weeding, planting bulbs, cutting roots, and general garden work. It’s used by professional gardeners and home gardeners worldwide, and is our most popular garden tool because of its versatility and effectiveness.
Returns & the Christmas policy:
The hori hori was ordered on 2 December. Our standard online returns policy, which is linked at the bottom of every page on the website, allows 15 days to notify us of an unwanted item, followed by a further 15 days to return it for a full refund.
At the beginning of December we added Christmas Returns section to that policy, which clarifies that we do not offer extended refunds, but do allow items bought for Christmas to be returned for store credit if customers notify us by 7 January and return items by 21 January.
As we didn’t hear from you until early January, the return was already outside our standard policy, and the credit note issued was in line with our Christmas policy - already more generous than what our standard policy provides.
As a very small independent business, we simply can’t operate like large national retailers where Christmas gifts can be bought speculatively and returned weeks later for a full refund. Credit notes are valid for 6 months allow us to stay viable while still offering flexibility, and they’re valid for a long period for exactly that reason.
As stated above, our credit notes have always been valid for 6 months, so I was surprised to see yours valid until May. I have looked into this and found that when we had a new till system installed in summer it we didn’t update the credit note validity from the default on the new system (which was set to 120 days). Thanks for drawing this to our attention – I’ve updated this and I’ve also applied this to your own credit note, which gives you until 6th July. You were issued the credit note for the York shop because it was returned to store, but if you wish I can cancel that and issue another for use on our online shop - just send me an email to shop@heima.uk.
Reviews on our website:
I’d also like to clarify that your review was not removed by us. Our website’s product review system provided by Judge.me is intended for product reviews rather than service feedback, and any review rated two stars or below is automatically held in a pending state until we’ve had a chance to respond and check that it is relevant to the product. That’s a platform rule, not a decision made by us, and the review was not deleted.
Moving forward:
We understand that returns can be frustrating, particularly around Christmas, and while we always try to be fair and transparent, we also need to operate within policies that allow a very small independent business to remain sustainable.
- Maff, HEIMA
Excellent service
My purchase didn't actually work out as the item I received was faulty but this was where Heima showed their excellent customer care. They made the process of returning and refunding incredibly stress free.
10 december 2025
Omdöme utan inbjudan
Good items
Good items. Kept me informed. Helpful when I rang up to add to my order. Would shop with them again.
26 november 2025
Had exactly what I wanted.
Had exactly what I wanted.
Quick service.
Arrived well packed.
Very pleased with my purchase
5 december 2025
Omdöme utan inbjudan
Good service and great price
Package arrived promptly in a strong cardboard box, well padded and sealed and it was all from recycled materials. One of the few companies these days that seem to know how to pack an item correctly so that it doesn't get damaged. The price was also the most competitive online for the Haws sprayer and watering can. Even better than Haws price.
4 december 2025
Omdöme utan inbjudan
A simple but classy gift
The Tide Clock arrived promptly, wasn't overpackaged,and was just as advertised.A simple but classy gift for a surfing addict.
24 november 2025
Bought a lovely enamel jug for a…
Bought a lovely enamel jug for a present. It was fairly priced and promptly despatched in good packaging.
28 november 2025
Omdöme utan inbjudan
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