Heights Finance Corporation Omdömen 21 579

Excellent customer service, extremely friendly atmosphere.

I Wanna thank Rebecca for your help & time really professional & on time with everything kept me on everything that needed to got me the right thing I needed really nice & friendly thank you again for everything

Quiero agradecer a Imelda por su gran trabajo y buena atención y siempre atenta a las preguntas del cliente

The ladies are always so friendly and helpful when I make my payments. God bless them!

I had the absolute pleasure of being helped by Ms. Imelda yesterday. She was so helpful and considerate during my loan process. She made it easy and took such care with me with providing me with great instructions… I am not the highest tech person out there, but she made it easy and I got approved. Thank you to your whole Team in McAllen, but especially to her. Keep up the great work!..
Noe S., Satisfied Customer

I was able to get the help I needed and it was an easy process. Mr. Edward Cortinas. Helped me out and did amazing. Thank you.

A while back, Heights Finance began doing larger loans so they contacted me to see if I was interested. I ended up being denied. I know it’s not their fault my credit is bad, but I have also been a customer for several years with them, and never missed a monthly payment. I feel like that should have counted for something. Then 2 weeks ago, I had an emergency, and my dog had to have surgery for a bad wound he got. Again, I know that is not their problem, but I still feel like being a long time customer, they could have done something to help. And I did not really get that upset about it until another loan company said I had renewed too soon, but they would see what they could do. They ended up getting it approved and was able to help me pay for the surgery. That is the difference in customer service. And it may not be the branches fault, I’m sure they have rules, but their corporate should give leeway to decide if they can help people or not. Either way, I will never forget this.

Ms Sabrina Cook was very helpful on what I needed help with and explained to me step by step how. Thanks Sabrina she’s in Plano Texas

I want to thank Ms. Bonita for her outstanding and professional support for the past two days in processing and walking me through all the required documentation for me to be successful in getting my loan with Height Finance. She was so knowledgeable and very prompt on all her returned phone calls and again outstanding communication. I recommend anyone looking for a loan, please reach out to Ms. Bonita.

Very Respectfully, Buford Murphy

All the staff was very helpful and friendly and the person that helped me with my loan keep me informed of the process, which was not long. I appreciate all the help.

Angelica was a pleasure to work with from start to finish process easy peazy lemon squeezy

The 2 WONDERFUL LADIES THAT HELPED US OUT! ABSOLUTELY AWESOME 👌 SEAMLESS EXPERIENCE! WOULD HIGHLY RECOMMEND THEM! VERY QUICK TURNAROUND & VERY KNOWLEDGEABLE!

Excellent service I want to thank Rebecca for assisting me in my loan she expedited my application quickly and I received my loan the same evening. I also want to thank Gabby, she is the branch manager , in assisting in my loan to be process rapidly . I definitely recommend Heights Finance to everyone if you are in need of a quick loan.

I had not had any issues until today. I was late on my payment. That is 100% on me. My job has been very hectic, I am in graduate school, and I forget things very easily. I have made several late payments due to the same reasons or financial strains at the time. It has never been an issue. I make the payment when I can and sometimes I will even get a late fee. Unfortunately, I have almost never been able to answer my phone when I have been contacted by Heights Finance. I have a phone that screens all of my calls so most of the time whoever is calling hangs up before it actually gets to me. My phone also stays on silent unless I am at work. Literally 45 minutes ago I missed a call. I didn't see it ringing but once I looked at my phone again and I saw the name I remembered I hadn't paid yet and logged in to do so. When I looked at the call more closely I realized it had in fact been screened and that there was a transcript. My Call Assist had said "Before I try to connect you can I ask what you're calling about?" The person from Heights Finance said something that the phone could not pick up but it was able to catch part of their response when they said "No, they're not stupid."
That felt incredibly rude and uncompassionate. I realize it is annoying when people do not answer the phone and when people pay things late. I am human, I make mistakes and for that to be a response is incredibly disheartening. I have never had a bad experience with them until now but this has definitely left a bad taste.

I had a very positive interaction with Karen Forrest who guided me through the process of obtaining a loan. She showed such professionalism, while still being very personable and customer driven. There were no hidden agendas. I appreciate the care that was given to me in my financial time of need. Thank you Heights Finance!

The staff at first heritage has always been there for me in the past and I appreciate them now, Mrs Jackie is truly a diamond with the company and she has always been there for me and work hard to get me the fiance I need. Thank you very much. Mr Scott

The staff is very professional. Lyric was very pleasant and she explained everything to me and made sure I understood everything. I really love the fact that everything is done online….paperless 😊

Anytime I need help, they are always there to lend a hand. I have known Mandy Pascall for many years now, and she is the sweetest most understanding person that I have ever met. So if you're looking for a loan and friendly people in the process, give them a call! They will make you feel like family there 💜

Oh my God!! They mailed me an unsolicited ck. I am still working but also dealing with cancer at age 33. The extra money could help. They mailed check on 8/19/2025....deposited it on 8/25. They seem to think my payment due date is the 19th . The check is the contract the 25th is the correct date. I had a friend( paralegal) call to sort it out...they hung up on her!!!

Great help from Isenia, very fast and no problems. Truly recommend