A deeply disappointing and damaging…
A deeply disappointing and damaging experience
I trusted this company from the very beginning. Not only did they present themselves as extremely supportive, promising collaboration, sponsorship and a long term relationship, but they also came across as genuinely great to work with. Based on that trust and my large network of digital nomads, I even referred people to them because I believed their service was as good as they claimed. I could not have been more wrong.
From the moment we started the migration to Xero, everything fell apart. The migration didn’t work properly, major things were left unfinished and from July until today, the 27th of November, we have been waiting for our tax filing. The deadline is the 30th, and despite promising repeatedly, literally every week, that they would get back to us, send an email with clarity, they never followed through. No updates, no timelines, no accountability. Sometimes on whatsapp but then never any action or follow up.
This has not only cost me time and money, it has damaged my reputation. People I referred to them are now calling me out, questioning my judgement and trustworthiness. This has affected my friendships, my personal brand and my professional credibility, simply because I believed in a company that clearly did not deserve that trust.
To make things worse, my bookkeeper had to spend hours cleaning up the mess they left behind, and now I have to search for new professionals to fix everything. As my bookkeeper works on an hourly rate, her cost has been double from the 3rd month since working with them. I feel completely let down and honestly screwed by how irresponsibly this has been handled.
Their customer service is consistently unresponsive, unreliable and far below any professional standard. What started as a promising partnership turned into a nightmare. I regret ever referring anyone to them and I strongly warn others to avoid them.
27 november 2025
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