The Health Lottery Omdömen 

Email exchange as follows:

Played due to £5 offer with £2 bonus. Pressed all the right buttons and still got charged £5 plus £2 on my card. Not impressed. Hope this is not indicative of dodgy admin on your end. Please refund.

Their reply: We have reviewed your account and can see you deposited and spent £5, which awarded you the £2 bonus. Unfortunately instead of selecting the £2 bonus you was awarded, you confirmed the £2 payment to be taken. We can also see that the £2 bonus was then used successfully. Many thanks.

My reply: This is not true as I distinctly remember selecting the method of payment of payment as £2 bonus. As one of course would in those circumstances, as I was determined to get the bonus rather than be swindled out of it as they were clearly trying to do by making it is as complicated as possible.

Regardless of what The Health Lottery claim their log states, I was very careful to select "Use £2 bonus" from the drop-down menu and therefore the £2 should not have been taken from my card. I am not 99% certain that I made that selection and confirmed it, but 100% and therefore I can confidently state that in keeping with The Health Lottery making it extremely difficult to claim the bonus, even when someone is careful to navigate all the obstacles the Health Lottery have put up to stop people getting their bonus as advertised, they still do not honour it anyway.

Goodness knows what other tricks they are getting up to, and I would not trust "The Health Lottery" as far as I could throw them and would never use them again.

I have always enjoyed playing The Health Lottery due to the fact that it helps lots of charities and it's only £1 per line. Recently I was helped by a member of The Health Lottery team who quickly responded via email to my query and sorted out my issue promptly.

Joke of a service and app, signed up weeks ago, they take my DD but never enter me into any of the draws.

Looks like a scam to me.

Will be requesting chargeback through the bank.

Website awkward to navigate
Slow to refund money
Poor customer service
Don’t return calls
Cannot see complaints code only the same email address and phone numbers

The helpdesk is absolutely brilliant. I am an OAP and sometimes experience difficulties with technology. I have emailed the helpdesk on several occasions and each time my query/problem has been resolved promptly and efficiently. Today, I experienced a problem acquiring a bonus so I emailed the helpdesk and it was all sorted within 10 minutes.

Law of averages, you should win at least once in 5-6 year's, when comparing wins to say the national/post code lottery's not a single win, I win a tenner every now and then with the other two (law of averages), although it is for good causes I'm not expecting vast sums of monies, but when searching for past jackpot winners with the health lottery just to see if anyone has actually won it and no information is forthcoming, it makes me think this is a total scam? That's why I cancelled my account last year and now give the money to a worthy charity, although I don't win I feel like I'm not being scammed. The health lottery needs to be more transparent and honest as it doesn't portray the organisation it is supposed to represent.

My issue is with their freebies (?) - a new one this week, twas my birthday so received e-mail with the code BDAY2022, 'already added to your account, no need do anything' - they said! I played - added an extra line to my usual for this bonus, to the final ' confirm' page hit ' add bonus' - nothing there! Went backwards to the' play' page, tried adding BDAY2022 - ' invalid code'!! - So that's the ' one freebie', the others? - these PLAY10 etc, you add them, they're not valid for the day you add them, and they only remain valid for couple of days- they are enticement to play on more days than you usually do

it was good to be given advice to avoid making a mistake again in a way i could understand and relate to

One of the worst lotteries. Their app is the worst. I wouldn’t recommend this to anyone, just a wast of money.

I finally had a reply back from the Health Lottery. I really don’t understand what they are on about. I Won a free ticket! I played the Free Ticket but you took Money out of my Bank. I Still have the Free Ticket on my account. I need the Money Refunded and you can keep the Free Ticket. I want my account closed.

EVERY TIME I GO ON THERE SITE TO PLAY THEY SET UP A DIRECT DEBIT IT BEEN CANCELED ONCE NOW THEY DONE IT AGAIN AND THE TAKEN 20 MORE POUNDS OUT OF MY ACCOUNT NOTHING SHORT OF A SCAM DONT USE

My wife noticed that the Health Lottery were taking more and more money out of our account; so I phoned the number shown on their site. All that I got, was that I had somehow approved more and more direct-debit amounts. It appears that it is a case of 'inertia-selling'; not opting-out of repeat debits. If you do not select 1 entry, it assumes that you are selecting 'continuous debits'! Be very very careful!

Created account and the first thing they do is they try to force you to setup a regular direct debit. I just clicked off this, but some people might be fooled by it. Instead, I attempted to add my card details and add some funds. This was approved by my bank, but the website callback returned an error and then a blank screen. The funds were not taken from my bank.

I contacted their customer support to ask about the error who, in quite a patronising tone, told me that I needed to get approval from my bank for payments, despite me clearly explaining to them that my payment was approved and the issue was their janky payment process. I still have not received a satisfactory explanation.

This brings me to the other issue. As someone who has worked with software for decades, I have never seen such a poor quality website for a nationally recognised company. Considering they are taking money from customers, it does not instil confidence and clearly there are things broken with it.

I've taken the failure to accept my payment as a sign my money is better off staying in my bank account, but I'm surely not the first person to come to that conclusion and I hope the HL board recognise they've lost revenue because their website and payment process is so ugly, unreliable and unpleasant to use.

The health lottery..I've put in the wrong bonus on a few times and had to go to the help centre. They have been great every time and can't thank them enough for there patience ☺️ thank you

Terrible website. I registered to play the lottery, which they took out of my bank, all well and good, but I added £10 to my funds to play the lottery also the scratch cards. I click on the scratch card I want to play, but nothing happens, tried multiple scratch cards, none of them open up to play. I also tried to play the lottery with my online balance, but it takes it from my bank NOT my balance. I will just use up the money in my balance on the quick wins then unsubscribe. Never again.

Confusing website. Bonuses that are hard to access. Default of direct debit payment which created a stream of money out of my bank account. Avoid.
The reply HL have given here is different from what I was told when I phoned to complain to Nikki, i.e. no refund available. Also HL sent me an email explaining how their system works, saying "We are sorry if you feel out that this was not transparent enough." It seemed sarcastic in tone.
I am apparently not the only person caught by HL Direct Debits. I've played other lotteries without any problems. I won't be dealing with the Health Lottery again

First time Iv tried the health lottery NEVER AGAIN I added £10 into my account and for some reason it took £20 !!! Then I noticed that you can't find anyway to withdraw funds so I played with the £20 and then checking my emails I saw that somehow I had set up a monthly direct debit of £42 to £48 which I definitely never wanted Iv emailed them but no reply as yet but will contact my bank and cancel the direct debit I DON'T NEED THE HASSLE it's a terrible misleading confusing web site and should be closed down

I made a mistake in filling out the entry form and failed to get the expected Bonus to my account. I Emailed The Health Lottery and they sent me a code to enter into my account and the Bonus was restored.

I have opened a account and played a few times with no luck. Just noticed that my account had been charged £24 direct debit which I never set up. Basically they charged without my permission. No one replies to email. Will take it further if no answer.
Avoid!!! Otherwise your bank will be charged.

Maybe don't pay pointless celebrities and use that money on people's health if that's what your about