**** DO NOT ORDER FROM THIS COMPANY****
**** DO NOT ORDER FROM THIS COMPANY****
I ordered a replacement lamp for my car 3 weeks ago. The sales guy was very helpful, polite and (allegedly) spoke to the Tech people who advised they had an oe unit in stock for dispatch. I wasn't provided with an order number or Royal Mail tracking number. 72 hours later (24/48 hour delivery guaranteed) I had no unit. Followed up with a call to them and was advised it was in the post and was provided with a tracking number, still no order number! Via RM website my order number stated my parcel was due for delivery that afternoon. No delivery by evening so I checked on the RM site again and it stated my parcel had been delivered, & when using the postcode verification my details were not valid. Another phone call a day later and the extremely obnoxious, rude customer service 'advisor' told me that the parcel had been returned to them!! The unit was then to be shipped to me again in 24/48 hours. 72 hours later still no delivery. In conclusion, this company is terrible to deal with, rude and wholly unprofessional. I have started the refund procedure but have no faith in this, and as I used my credit card for the purchase I will be getting my money back via that.








