I am in love with my grillz. I have had them for a couple of months and comparing them with grillz I’ve gotten from another company these ones fit in so much more smoother and fit in so good without a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy and very clear instructions, VERY friendly support team helped me step by step when doing teeth impressions and SUPER HELPFUL with any and all questions I’ve had in the process! The grillz fit pe... Se mer
I was worried about the dental impression process but the team were so great (and patient with my constant emails of doubt haha). Absolutely love my grillz, cant wait to get my next pair!
I originally ordered grillz from HC GRILLZ back in January and had a pretty rough experience - delivery time was longer than advertised and I didn't receive exactly what I ordered. I worked with Shel... Se mer
4,8
Utmärkt
196 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is A+
Love the HC GRILLZ team and the products they provide 🫶🏼
20 januari 2026
Omdöme utan inbjudan
2nd purchase thanks a lot
I bought my first set when HC was based in Melbourne and everything was in person, crazy how much easier it is with the at home mold kits. The grillz turned out great both times and I’ll definitely be saving up for more
21 augusti 2025
Omdöme utan inbjudan
Dont Trust the Positive Comments in Full
Im potentially going to be in the same situation as every comment here. I placed my order Nov 21, 2025 and after emails, website message portals, and Instagram only recieved an actual progress report this week first week of January 2026. I took the cautious route and paid for gps shipping to send back my molds. The molds made it to thier adress Dec 5. It was only this week of January 2026 that I finally heard back after multiple messages to confirm they had received my molds did they respond with an image of "my grillz" and said they'd be shipped out by the end of this week. This morning January 6th I finally got a response from Instagram where they said they received my molds but have just entered production. So WTF is it? Have they been shipped out or and they still being made. Funny to note is when I asked for another follow up picture of my grilz I was told they cant because they've already been packaged up. I do not believe that that image was my grillz and ive now told them if I dont get a tracking number by end of the week ill be contacting my CC company. I should have done more research on this company because wow they must be paying for positive comments.
January 19th Update
I have now received my grillz (THANK GOD) I have updated my post from 2 stars to 3 as I actually did recieve a product. HOWEVER... one of the set of grilz was absolutely NOT the same quality of product as what was shown on their website. I've since contacted them to see what can be done as they do have a satisfaction policy however that was a few days ago now and I have not hurd anything back (so thier typical communication patterns). Honestly if it wasn't for the fact of these specific grillz being my reason for ordering with the company in the first place i would have said that having it replaced wasn't worth the trouble but I paid over $500 for my set and I WANT to be happy with my purchase despite me hating thier communication skills. Will update again with response.
Jan 22, 2026
Another star added as the explanation for the delays, communication to have my concerns resolved, and for this beautiful reply. Another star pending the final results of my returned product.
4 januari 2026
Omdöme utan inbjudan
Svar från HC GRILLZ
Hi Meeka,
Thank you for taking the time to update your review and for confirming that your grillz have been delivered. We truly appreciate you sticking with us through the process.
First and foremost, we want to say this clearly: you’re absolutely right. The heart cut out on your grill should have been flagged before dispatch. That responsibility sits with us, and we fully acknowledge that this did not meet the standard shown on our website or the standard you rightly expected especially on a custom piece of this value.
To make this right, we are already in the process of offering a professional 3D laser cut redesign to correct the heart cut out and bring the piece fully in line with the original design and your expectations. This upgrade is being handled specifically to ensure precision, symmetry, and a finish worthy of the piece you ordered.
Regarding communication: the timing of your order unfortunately coincided with our busiest period of the year (Black Friday through Christmas). We are still a very small, hands-on business with a limited team, and while that explains the delays, it does not excuse them. Your feedback highlights exactly why we are actively improving our systems and support coverage so that no customer feels left without clarity or updates regardless of season.
Customer satisfaction is not optional for us. Your case is being treated with the same priority and care as every order, and we are committed to seeing this through until you are genuinely happy with your grillz.
We truly hope we can earn back your full confidence and turn this experience into the 5 star outcome it should have been from the start.
Thank you again for your patience and for giving us the opportunity to make this right.
Warm regards,
Support Team
Never received my product
I placed an order for custom grillz and mailed my dental moulds, which the business confirmed receiving. I was advised the turnaround time would be 4–6 weeks.
It has now been over 10 weeks. I have not received the product, photos, tracking information, or a clear completion timeline despite multiple follow-ups.
I’m simply requesting delivery confirmation with tracking or a full refund.
I’m posting this publicly in hopes of resolving this matter.
Updated response: Thank you for responding. To clarify for transparency, the order in question was eventually delivered, however it arrived significantly beyond the stated 4–6 week turnaround time and without any shipping confirmation, tracking number, or delivery notification sent to me beforehand.
At the time my review and escalations were made, I had not received the product and had no information indicating it had shipped. Communication consisted of repeated delays without a clear timeline, which is what led to my concern.
My review reflects the delay and lack of communication during fulfillment, not confusion about whether the order ultimately arrived. I am sharing my experience so others are aware of the timeline and communication expectations. I gladly have receipts if needed.
3 augusti 2025
Omdöme utan inbjudan
Svar från HC GRILLZ
Hi Allisha,
Thank you for your review.
Following your post, we conducted a thorough internal review across all orders placed under the name Allisha. Based on our records, we can confirm that all matching orders have been fully produced and delivered, with signature on delivery recorded.
At this stage, we’re unable to identify any outstanding or undelivered order associated with the details provided here. It’s possible there may be some confusion regarding the order reference, delivery address, or the email used at checkout.
We genuinely want to ensure this is resolved correctly. If you believe this relates to a different order or was placed under another name or email address, we kindly ask that you contact us directly with the relevant order number so we can review it further.
Without additional identifying information, we’re unable to locate an unresolved order matching the circumstances described.
We have had a terrible experience with…
We have had a terrible experience with HC Grillz.
We waited 6 weeks for the original order we placed, despite their website saying 3-4 weeks, only to receive it and find that the grillz had been made for the wrong tooth. As instructed we sent the incorrect grillz back so that they could melt it down and re-make it. They assured us it would be re-made as a priority. that was 5 weeks ago and still have not received it. After following up multiple times, they finally had to admit that the molds are sent to Indonesia to be made. We spent a small fortune on these grillz, and we are beyond disappointed.
1 september 2025
Omdöme utan inbjudan
Svar från HC GRILLZ
Hi Melyd,
Thank you for sharing your concerns. We take feedback seriously, which is why we’ve previously requested further details so we can locate and review this order internally.
At this stage, we’ve been unable to identify an order matching this experience, as no order number or identifying information has been provided despite our requests. We work with a network of dental labs globally and track every order through production and delivery, and we have not had a case where an order was not either delivered or actively in production.
We would genuinely like to look into this further and resolve any issues if this relates to a legitimate order. We invite you to contact us directly with your order number or registered email so we can investigate properly.
unprofessional
unprofessional, still haven't received them, had to send over 3 confirmation photos after having to be sent a replacement mold, terrible response time, can't even have clear instructions.
13 november 2025
Omdöme utan inbjudan
Svar från HC GRILLZ
Hi George,
Thank you for leaving your feedback.
We take concerns like this seriously, which is why we’ve previously requested additional details so we can locate and review the order you’re referring to. At this stage, we’ve been unable to identify an order matching this description.
For clarity, all custom orders go through a documented process that can require multiple confirmation photos to ensure accuracy and fit before production begins. This step is in place to avoid errors and remakes, and while it can feel repetitive, it is essential for a correct final result.
If there has been a delay or issue with a legitimate order, we would genuinely like to investigate and resolve it. However, without an order number or registered email address, we’re unable to verify the circumstances described or confirm the current status.
We remain open to reviewing this matter properly and invite you to contact us directly with your order details so we can assist further.
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